Troubleshooting; Checking The Firmware; Updating The Firmware; Emergency Recovery Procedure - Axis Q6032-E User Manual

Troubleshooting

Checking the Firmware

One of your first actions when troubleshooting a problem should be to check the firmware version. The latest version may
contain a correction that fixes your particular problem. See the support section at http://www.axis.com/techsup for
information on the latest available firmware. The current software version in your AXIS Q6032-E is available from the product
web pages under Setup > Basic Configuration.

Updating the Firmware

The firmware is software that determines the functionality of the AXIS Q6032-E. When you upgrade to the latest available
firmware from the Axis web site, your Axis product receives the latest available functionality. Always read the upgrade
instructions and release notes available with each new release, before upgrading the firmware.
New firmware can be uploaded to the AXIS Q6032-E over the network.
Note:
Preconfigured and customized settings are retained for use when the new firmware is running (providing that the fea-
tures are available in the new firmware) although this is not guaranteed by Axis Communications.
1. Save the firmware file to your computer. The latest version of the AXIS Q6032-E firmware is available free of
charge from the Axis web site at http://www.axis.com/techsup or from your local distributor.
2. Go to Setup > System Options > Maintenance in the AXIS Q6032-E web pages.
3. In the Upgrade Server section, click Browse to locate the desired firmware file on your computer. Click Upgrade.
Note:
After starting the process, you should always wait at least 20 minutes before restarting the AXIS Q6032-E, even if you
suspect the procedure has failed.

Emergency Recovery Procedure

If power or the network connection to the AXIS Q6032-E is lost during the upgrade, the process will fail and the unit will
become unresponsive. When the status indicator flashes red it indicates a failed upgrade. To recover the unit, follow the steps
below. The serial number is found on the label on the product casing and was included on an extra label included in the
package.
1. Unix/Linux - From the command line, type the following:
arp -s <IP address of AXIS Q6032-E> <Serial number> temp
ping -s 408 <IP address of AXIS Q6032-E>
Windows - From a command/DOS prompt, type the following:
arp -s <IP address of AXIS Q6032-E> <Serial number>
ping -l 408 -t <IP address of AXIS Q6032-E>
Note:
The ping -l command is the lower-case letter (L).
AXIS Q6032-E - Troubleshooting
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