Axis M1054 User Manual page 46

Symptoms, Possible Causes, and Remedial Action
Problems setting the IP address
When using ARP/Ping
The camera is located on a different
subnet
The IP address is being used by
another device
Possible IP address conflict with
another device on the same subnet
The camera cannot be accessed from a browser
Problems with ONVIF
The IP address has been changed by
DHCP
Certificate error when using 802.1X
Other networking problems
Camera is accessible locally, but not externally
Broadband router configuration
Firewall protection
Default routers required
Problems with the H.264/MPEG-4 format
No H.264/MPEG-4 displayed in the
client
No multicast H.264/MPEG-4 dis-
played in the client
Multicast H.264/MPEG-4 only acces-
sible by local clients
Try the installation again. The IP address must be set within two minutes after power has
been applied to the camera. Ensure the Ping length is set to 408. See the Installation
Guide.
If the IP address intended for the camera and the IP address of your computer are located
on different subnets, you will not be able to set the IP address. Contact your network
administrator to obtain an appropriate IP address.
Disconnect the camera from the network. Run the Ping command. (In a Command/DOS
window, type ping and the IP address of the unit).
If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that
the IP address may already be in use by another device on your network. You must obtain a
new IP address and reinstall the unit.
If you see: Request timed out - this means that the IP address is available for use with
your camera. In this case, check all cabling and reinstall the unit.
The static IP address in the camera is used before the DHCP server sets a a dynamic
address. This means that if the same default static IP address is also used by another
device, there may be problems accessing the camera. To avoid this, set the static IP address
to 0.0.0.0.
If ONVIF is not working as expected, it may be that for security reasons ONVIF was disabled
when the camera was accessed over VAPIX. To enable ONVIF, reset the product to Factory
default settings (see page 42).
If the camera and client are on the same network, run AXIS IP Utility to locate the camera.
Identify the camera using its model or serial number.
Alternatively:
1) Move the camera to an isolated network or to one with no DHCP or BOOTP server. Set
the IP address again, using the AXIS IP Utility (see the Installation Guide) or the ARP/Ping
commands.
2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the main
network. The unit now has a fixed IP address that will not change.
3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the
required service and then configure IP address change notification from the network set-
tings. Return the unit to the main network. The unit now has a dynamic IP address, but will
notify you if the address changes.
For the authentication to work properly it is important to synchronize the time in the AXIS
M1031-W Network Camera with an NTP server.
Test the network cable by connecting it to another network device, then Ping that device
from your workstation. See instructions above.
To configure your broadband router to allow incoming data traffic to the camera, enable
the NAT-traversal feature which will attempt to automatically configure the router to
allow access to the camera.
This is enabled from Setup > System Options > Network > TCP/IP Advanced.
Check the Internet firewall with your system administrator.
Check if you need to configure the default router settings.
Check that the correct network interface is selected in the AMC control panel applet (net-
work tab).
Check that the relevant H.264 connection methods are enabled in the AMC control panel
applet (network tab).
In the AMC control panel applet, select the H.264/MPEG-4 tab and click the button Set to
default H.264/MPEG-4 decoder.
Check with your network administrator that the multicast addresses used by the
camera are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Check if your router supports multicasting, or if the router settings between the client and
the server need to be configured. The TTL (Time To Live) value may need to be increased.
46
AXIS M10 Series - Troubleshooting