Avaya 3720 User Manual
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Avaya 3720 User Manual

Dect telephone
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Avaya 3720 DECT Telephone

connected to Avaya Integral 5
User Guide
21-603408
05/2009
Issue 1.0

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Summary of Contents for Avaya 3720

  • Page 1: Avaya 3720 Dect Telephone

    Avaya 3720 DECT Telephone connected to Avaya Integral 5 User Guide 21-603408 05/2009 Issue 1.0...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...

  • Page 3: Table Of Contents

    Descriptions ........Avaya 3720 DECT Telephone ......
  • Page 4 Refer back 1st PABX......Avaya 3720 DECT Telephone connected to Integral 5 - User Guide...
  • Page 5 Call list ........Avaya 3720 DECT Telephone connected to Integral 5 - User Guide...
  • Page 6 Index ......... . Avaya 3720 DECT Telephone connected to Integral 5 - User Guide...

  • Page 7: Important Safety Information

    Important Safety Information Important Safety Information Read this chapter before using the Avaya 3720 DECT Telephone or Avaya 3720 DECT Telephone. For safe and efficient operation of the telephone, observe the guidelines given in this manual and all necessary safety precautions when using the telephone. Follow the operating instructions and adhere to all warnings and safety precautions located on the product, the Quick Reference Guide and this User Manual.

  • Page 8: Regulatory Compliance Statements (Eu/Efta Only)

    Regulatory Compliance Statements (EU/EFTA only) Permission and Conformity We, Avaya GmbH & Co. KG, declare that the product line DECT R4 concurs with the basic requirements and other relevant provisions of EU Directive 1999/5/EU concerning radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity.

  • Page 9: Regulatory Compliance Statements (Usa And Canada Only)

    To reduce the risk of these substances being released into the environment and to reduce the burden on natural resources, it is also possible to participate in Avaya’s used equipment return system. This system ensures the correct recycling of old equipment as well as the re-utilisation of individual components.

  • Page 10: Exposure To Radio Frequency Signals

    IC Requirements for Canada This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la Classe B conforme á la norme NMB-003 du Canada. Avaya 3720/3725 DECT Telephone - User Guide 05/2009...

  • Page 11: Frequency Range

    Save this manual. It includes important safety information and operating instructions. ● Save all instructions for future reference. Position the electrical cord to the AC power supply where it is least likely to be subjected to ● damage or stress. Avaya 3720/3725 DECT Telephone - User Guide 05/2009...

  • Page 12: Usage

    Generally, you should therefore not rely exclusively on cordless telephones when making indispensable calls (e.g. medical emergencies). Bluetooth Qualified Design ID Bluetooth QD ID: B014317 Avaya 3720/3725 DECT Telephone - User Guide 05/2009...

  • Page 13: Environmental Requirements

    Do not charge a battery when the ambient room temperature is above 40 ºC or below ● +5 ºC (above 104 ºF or below 41 ºF). Do not attempt to take a battery apart. ● Do power the telephone off before removing the battery. ● Avaya 3720/3725 DECT Telephone - User Guide 05/2009...
  • Page 14 3% Hydrochloric Acid ● M-alcohol (70% Methylated Ethanol) ● 60% Chlorhexidin 0.5 mg/ml ● Acetone can be damaging to the plastic casing of the telephone and should not be used. Avaya 3720/3725 DECT Telephone - User Guide 05/2009...

  • Page 15: Introduction

    Introduction Introduction This document describes features and settings available for the Avaya 3720 DECT Telephone connected to Integral 5 telephone systems. The cordless telephone is designed to be used in office environment and has high quality voice. Read the Important Safety Information on page 9 before using the telephone.

  • Page 16: Functions And Accessories

    Basic Charger ● Advanced Charger ● Rackmount Charger ● Leather case ● Belt Clip ● hinge-type ● swivel-type ● Telephone lanyard ● Headset with microphone on cable ● Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 17: Descriptions

    11. Sound off Used with GUI Turn off/on audible signals in idle mode, silencing the ring signal at incoming call, and also to turn the microphone on/off during a call. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 18: Avaya 3720 Dect Telephone

    Use the clip to attach the telephone to a belt or similar. Battery The battery is a rechargeable lithium-ion battery, placed under a battery cover. See Replace the Battery on page 71. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 19: Chargers

    Only use the provided power supply, see Installation and Administration Manual, Important: DECT R4. Charging the telephone in Desktop charger When the charger is connected to external power supply, normal operation is done as follows: Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 20: Rackmount Charger

    Owner ID and telephone number. The Owner ID can manually be set by the user. Figure 3: Example of a display configuration in idle mode 10:42 14.10.2008 System name 1234 Peter Menu Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...
  • Page 21 Sound off key during a call. Loudspeaking icon is displayed in the soft key bar during a call. Pressing this icon will activate the loudspeaking mode. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...
  • Page 22 The Calls menu contains call lists, call time, and call services Call services is configured by your system administrator. The Settings menu contains personal telephone settings such as changing the ringer volume, selecting language, etc. 1. System dependent Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 23: Keys And Buttons

    In idle mode a long press will silence the telephone. ● Key Lock and Upper/Lower Case Key A press on the key and Soft key Lock in idle mode will lock or unlock the keypad. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 24: Soft Keys

    Space + * 0 Note: Depending on the selected menu language, other characters can be available. Note: This means that the character order can differ from the table above. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 25: Accessories

    The leather casing is especially designed for the telephone. The casing comes with a swivel type belt clip and the telephone is fully operational while placed in the casing. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 26: Headset

    Headset A headset is recommended if you frequently use the telephone and/or want to have both hands free. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 27: Menu Tree

    Internal partner call Pick up calls > Retrieve a call Seize ring.line Pick up group > Group 1 - Group 8 Pick up partner Announcement Partner announcement Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 28: Contacts

    Mobile number Other number Edit contact > Search > Name <From contact list> Work number Mobile number Other number Delete contact > Search <From contact list> Central Phonebook Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 29: Settings

    Set time & date Locks > Automatic key lock > On Phone lock > Auto phone lock > On On in charger Change PIN code *Language > Dansk, Nederlands, English, … Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 30: Status Menu

    You can reach the status menu by pressing the Prog key in idle mode. <Status information> Call list ! Wagner ● 20.01. 13:30 2* More ● Clear ● Settings Ringing tone Message beep ext. call type int. call type VIP tone Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 31: In Call

    The In Call menu can be reached during an ongoing call by pressing the middle Soft Key marked More. Menu Microphone on/off Audio transfer Conference Callback Refer-b. 1st PABX Code DTMF Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...
  • Page 32 Tone post-dial A Tone post-dial B Tone post-dial C Tone post-dial D Speed dial (Prog) (Redial) General purpose 1 General purpose 10 Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 33: Basic Operation

    To prevent accidentally pressing keys and making a call, the keys can be locked. Lock keypad 1. Press * key. 2. Press Soft key Lock. Unlock keypad 1. Press * key. 2. Press Soft key Yes. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 34: Lock/Unlock The Telephone

    57. Unlocking the telephone The phone shows the text Turn off phone lock?. 1. Press Soft key Yes. 2. Enter PIN code. 3. Press Soft key OK. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 35: Calling

    1. Press Soft key More. 2. Select Menu. 3. Select Calls icon. 4. Select Calls services. 5. Select Divert calls. 6. Select Call forwarding. Call forwarding appears briefly in the display. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 36: Outgoing Call

    1. Press the * key and hold until a upright arrow appears in the display. 2. Enter the first letters of the name. Wait a few seconds. 3. Step with the to scroll the list. Select number to call. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 37: Dial Using Code Numbers

    Your system administrator can connect several telephones in your system to form a subscriber group. Some of the functions within the group are particularly convenient (see Group Pick-up page 44, Making an announcement to subscriber group on page 45) Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 38: Calling Via A Specific Line Group

    Adjust the Volume during a Call 1. Use the navigation key, to adjust the volume.The telephone will now store and keep the new volume level. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 39: Open Menu During The Call

    This will end the current call. You are connected with the first call. Transfer a Call A new call is started during conversation, the first call is on hold. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 40: Transfer To New Call

    With an all-internal conference, the other two conference participants remain connected. Callback The subscriber you are calling is busy. When you activate callback, you receive a signal when the busy subscriber is once again free. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 41: Taking A Second Call

    You are connected to the second caller. Note: If the second call comes from a digital connection and you do not take the call, the Note: call goes to the call list. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 42: Assigning A Code To A Call

    2. Select the appropriate entry, e.g. Tone dial (A). "A" will be sent as a tone. Loudspeaking Function During a call the loudspeaking function can be activated. 1. Press Soft key R for a long period. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 43: Refer Back 1St Pabx

    If you have picked up an external call, the number or name of the line appears in the display. Accepting calls from ringing lines You hear an external call at another telephone. 1. Press Soft key Menu. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 44: Pick-Up Calls From Associated Subscriber

    5. Select Pick up group. 6. Select the group the ringing telephone is a member of. The number and/or name of the caller appears in the display. You are connected. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 45: Call Diversion

    Speak now. Making an announcement to subscriber group 1. Press Off-hook key. 2. Press Soft key More. 3. Select Menu. 4. Select Calls icon. 5. Select Call services. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 46: Voice Mail

    Ending an announcement 1. Press the On-hook key. Voice Mail A new voice mail is indicated by the text List in the display. Information is stored in the call list. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 47: Menu Operation

    An info message showing you the suppression/reactivation appears briefly. Note: Call number suppression must be enabled at the exchange. Note: After a call, "display of your call number" is automatically switched on again. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 48: Call Services

    5. Enter the internal or external call diversion destination. If it is an external number you have to add an external line code (usually "0") in front of it. 6. Press Soft key Prog. The call diversion will appear in the display. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 49: Changing Call Divert/Twinning Remotely

    In any case the call number transmission for the telephone must be active. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...
  • Page 50 1. Press the # key followed by - 70 for “Call diversion from” or - 71 for “Call diversion to”. You will hear an acknowledgement tone. Call diversion is switched off. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 51: Own Allocation

    Do not disturb If you do not want to be disturbed you can deactivate the ringing tone temporarily. 1. Select Call services. 2. Select Absence. 3. Select Do not disturb. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 52: Disconnecting From Hunt Groups

    2. Select Divert calls. 3. Select Call diversion from …. The display shows e.g. Cal div. from 24 -. Clearing own allocation from associated subscriber 1. Select Call services. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 53: General Purpose

    In idle mode. 1. Enter the first letter of the contact (press the first key for a long period). The first entry with the entered letter is shown. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 54: Add Contact

    1. Press the * key for a long period in idle mode. 2. Enter the first letter, e.g. C. The first entry beginning with "C" appears in the display, e.g. Carl. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 55: Settings

    3. Select the volume with a digit (1-9), e.g. 3. You will hear the ring tone so you can check it. 4. Press Soft key Prog. 5. Press Soft key Clear. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 56: Headset

    2. Select headset. Choose between Mic on boom, Mic on cable, or Customized headset profile. Note: Customized headset profile is only visible if the headset profile has been Note: configured by your system administrator. 3. Press Select. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 57: Phone Lock Settings

    2. Select Phone lock. 3. Select Auto phone lock. 4. Select Off. 5. Enter PIN code. 6. Press Soft key OK. Change PIN Code 1. Select Locks. 2. Select Phone lock. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 58: Display

    2. Select Date format, press Select. Selectable date format: DD/MM/YYYY, i.e 17/09/2008 (also called Europe) ● MM/DD/YYYY, i.e. 9/17/2008 (also called US) ● YYYY-MM-DD, i.e. 2008-09-17 (ISO 8601) ● Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 59: Change The Menu Language

    This might help you to change the language of a telephone set to a language you do not understand. 1. Select Language. 2. Select language. 3. Press Select to save the setting. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 60: Change Owner Id

    Priority on page 62. Note: Automatic doesn’t work if your system list comprises beneath Integral DECT Note: systems other systems (IP DECT or GAP home base stations). Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 61: Unsubscribe System

    Rename System It is possible to change the name of the system in the telephone. 1. Select Rename System. 2. Select system to rename. 3. Enter new name. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 62: Device Info

    You can also include other entries in the call list, such as internal calls (see Note: Internal call list on page 65) or conversations with external callers (see Call list (Talk list) on page 65). Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 63: Voice Mail Message Waiting

    You can listen to the messages on the telephone. Voice mail box indicates a new message LIST appears in the display to signal a new entry in the call list. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 64: Settings

    You can set that a second call is not signaled on your telephone. The caller will hear the busy tone. 1. Press Soft key Prog. 2. Scroll to the Settings menu item. 3. Press Soft key Prog. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...
  • Page 65 3. Press Soft key Prog. 4. Select Call list diversion (A). 5. If necessary, press Soft key Prog several times until the desired setting is displayed. 6. Press Soft key Clear. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...
  • Page 66 2. Scroll to the Settings menu item. 3. Press Soft key Prog. 4. Scroll to the Prio idle display menu item. 5. Press Soft key Prog to chance the setting. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 67: Advanced Functions

    Factory reset option ● Site Survey Tool for indication of radio signal and base station listing. For activating the ● admin menu see Installation and Administration Manual, DECT R4. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 68: Troubleshooting

    Parameters corrupt no reset option is available or fault does not resolve the telephone needs repair. Note: Display message only shown in English. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...
  • Page 69 PDM. Voice mail number not There is no Voice mail number Define a Voice mail number via defined defined in the telephone. PDM. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 70: Operation Notice

    Sound off key (# key). When re-entering the coverage area it can take a couple of minutes before the telephone automatically has registered into the system. Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 71: Maintenance

    The battery cable should be placed in such a way that it cannot be trapped while Note: closing the battery lid, see illustration below. Figure 6: Battery replacement 1, 4 Important: Do not disconnect the battery unless it needs to be replaced. Important: Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 72: Attach The Hinge-Type Clip

    Attach the hinge clip as described in the illustration below. Figure 7: Click-on the clip Attach the Swivel-type Clip Attach the swivel clip as described in the illustration below. Figure 8: Click-on the clip Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

  • Page 73: Appendix

    Delete automatic callback # 67 Clear messages * 69 Call forwarding * 701 Immediate call diversion * 702 Delayed call diversion from * 703 Call diversion from when busy Avaya 3720 DECT Telephone at Integral 5 - User Guide 05/2009...

  • Page 74: Symbols And Codes

    Clear all self-assignments and call diversions Symbols and Codes Symbol in menu Displayed code letter in Appropriate keystroke "My favourites" Soft key Navigation button Soft key * key (long) Avaya 3720 DECT Telephone at Integral 5 - User Guide 05/2009...

  • Page 75: Quick Reference Guide

    Avaya 3720 DECT Telephone connected to Avaya Integral 5 Quick Reference Guide...
  • Page 76 Sound off key Key lock and Upper/lower Space Microphone Display Icons Signal strength Battery status Microphone off Loudspeaker on Loudspeaker off Sound off Ring volume silent Headset connected System connection Key lock Phone lock Avaya 3720 DECT Telephone - Quick Reference Guide...

  • Page 77: Basic Functions

    Microphone on/off during call Loudspeaking function * System dependent Note: Your unit may have more functions than described here; see User Guide, Avaya 3720 DECT Telephone. Basic functions Switch the telephone on/off Press and hold the On-hook key Make a call Dialling can be made in the following ways: •...
  • Page 78 Charger. Charging is indicated by orange LED. When the battery is fully charged the LED is green and a fully charged “Battery” icon is displayed. While in a desktop charger the telephone is fully operational. Avaya 3720 DECT Telephone - Quick Reference Guide...
  • Page 79 LIST. To check a message press Soft key . Look in the Call list for Voice Mail messages. Follow the given instruction in the Voice Mail. Menu For descriptions of all functions; see User Guide, Avaya 3720 DECT Telephone. 14.10.2008 Contacts Contacts...
  • Page 80 , and step to “Locks”. Select “Automatic key lock off/on”, select “On/Off”, and press “Back”. A locked keypad is indicated by the “Key lock” icon. To unlock, press the * key, and then Soft key "Yes”. Avaya 3720 DECT Telephone - Quick Reference Guide...
  • Page 81 Accessories The following accessories for the 3720 are available: Leather casing incl. belt clip Belt clip, swivel type Standard clip Desktop chargers Headset with microphone on boom Also available: • Telephone lanyard • Rackmount charger Avaya 3720 DECT Telephone - Quick Reference Guide...
  • Page 82 Avaya 3720 DECT Telephone - Quick Reference Guide...

  • Page 83: Index

    ......22 Avaya 3720 DECT Telephone connected to Integral 5 - User Guide...
  • Page 84 Subscriber group ....37 Switch between Calls ....39 Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...
  • Page 85 ......55 Writing Text/Numbers add space in text ....25 Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...
  • Page 86 Avaya 3720 DECT Telephone connected to Integral 5 - User Guide 05/2009...

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