Avaya  3720 Ip Office User Manual
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Avaya  3720 Ip Office User Manual

Dect telephone
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TelephoneMagic.com

Avaya 3720 DECT Telephone

IP Office User Guide
03/2010
Issue 1.0

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Summary of Contents for Avaya Avaya 3720

  • Page 1: Avaya 3720 Dect Telephone

    TelephoneMagic.com Avaya 3720 DECT Telephone IP Office User Guide 03/2010 Issue 1.0...
  • Page 2 © 2010 Avaya Inc. Third-party Components All Rights Reserved. Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Notice Components”), which may contain terms that expand or limit rights to use While reasonable efforts were made to ensure that the information in this certain portions of the Product (“Third Party Terms”).

  • Page 3: Table Of Contents

    Contents Important Safety Information ......Sensitive Electronic Environment (EU/EFTA only) ....Regulatory Compliance Statements (EU/EFTA only) .
  • Page 4 Contents Basic Operation ........Switch the Telephone On/Off ......Turn the Audible Signal On/Off .
  • Page 5 Contacts ........Call Contact ........Add Contact .
  • Page 6 Contents Avaya 3720 DECT Telephone - User Guide 02/2009...

  • Page 7: Important Safety Information

    Important Safety Information Important Safety Information Read this chapter before using the Avaya 3720 DECT Telephone or Avaya 3725 DECT Telephone. For safe and efficient operation of the telephone, observe the guidelines given in this manual and all necessary safety precautions when using the telephone. Follow the operating instructions and adhere to all warnings and safety precautions located on the product, the Quick Reference Guide and this User Manual.

  • Page 8: Regulatory Compliance Statements (Eu/Efta Only)

    Any radio-based equipment can potentially cause interference with other equipment and can be interfered from other equipment. This also applies for DECT equipment. However due to the very low transmission power level the changes for interference are very small. Research proves that operational DECT phones normally don't influence electronic equipment however some precautions must be taken into account for sensitive electronic equipment e.g.

  • Page 9: Regulatory Compliance Statements (Usa And Canada Only)

    Important Safety Information Always dispose of old equipment correctly - keep our environment tidy (EU/EFTA only) Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment. Never dispose of these items together with unsorted municipal waste (household waste). In order to protect the environment, public collection points have been set up to ensure the correct disposal of old electrical and electronic equipment marked with this symbol.
  • Page 10 Privacy of communications may not be ensured when using this cordless telephone. Use of non-manufacture approved accessories may violate the FCC RF exposure guidelines and should be avoided. Exposure to Radio Frequency Signals This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.

  • Page 11: Frequency Range

    Important Safety Information Frequency Range The telephone is a radio transmitter and receiver. When it is on, it receives and sends out radio frequency (RF) energy. The telephone operates on different frequency ranges depending on market and employs commonly used modulation techniques: 1880-1900 MHz 1920-1930 MHz 1910-1930 MHz...

  • Page 12: Usage

    Remove the electrical cord from an outlet by pulling gently on the AC adapter, not by ● pulling the cord. Remove the battery before cleaning the telephone to reduce risk of electric shock. ● Unplug the battery charger from a power source before cleaning the telephone to reduce ●...

  • Page 13: Environmental Requirements

    Important Safety Information Environmental Requirements Cordless Telephone Only use the telephone in temperatures between 0 C to +40 C (32 F to 104 ● Avoid exposing the telephone for direct sunlight or close to other heat sources. ● Do not expose the telephone to open flame. ●...
  • Page 14 Chemical Resistance The alpha and numeric characters printed on the exterior of the telephone have been tested and found resistant to chipping, fading or wearing off when the telephone is treated with common cleaners and disinfectants or perspiration. The following chemicals have shown no harmful effect: 3% Hydrochloric Acid ●...

  • Page 15: Introduction

    Introduction Introduction This document describes features and settings available for the Avaya 3720 DECT Telephone. The cordless telephone is designed to be used in office environment and has high quality voice. Read the Important Safety Information on page 9 before using the telephone. For software download and parameter set up, read the Installation and Administration Manual, DECT R4.
  • Page 16 Belt Clip ● hinge-type ● swivel-type ● Telephone lanyard ● Headset with microphone on boom ● Headset with microphone on cable ● Avaya 3720 DECT Telephone - User Guide 02/2009...

  • Page 17: Descriptions

    Descriptions Descriptions Figure 1: Description of the cordless telephone 1. Headset connector 8. Voice mail access The headset connector is for connecting a To listen to a voice mail headset. The connector is protected against dust by using the headset connector cover. 2.

  • Page 18: Avaya 3720 Dect Telephone

    5. On-Hook; On/Off key 12. LED Combined button; to end a call, to return to Indicates incoming call and charging idle mode, and to switch the telephone on/off by long press 6. Navigation key 13. Display Navigation key with Left, Right, Up, Down The full graphic type display is 112 pixels wide and 115 pixels high.

  • Page 19: Chargers

    Descriptions The battery is fully charged within four hours. See Charge the Battery on page 62. Chargers Desktop Charger Figure 2: Desktop chargers Basic Advanced There are two desktop chargers available, one Basic charger that will only charge the cordless telephone, and one Advanced Charger with advanced functionality to download new software and synchronize parameters.

  • Page 20: Rackmount Charger

    Telephone charging 1. Place a cordless telephone in the charging slot to start charging. Telephone disconnection 1. First, tilt the telephone forwards. 2. Then, lift the telephone upwards. Note: Do not try to lift the telephone upwards before tilting it forwards. Note: Rackmount Charger The Rackmount Charger is used for charging several cordless telephones, to synchronize...

  • Page 21: Icons And Text In The Display

    Descriptions Icons and Text in the Display All functions and settings available to the user are shown as icons and text in the display. The icons and text in the display indicate functions and settings to which you have access. The display normally shows date and time, the Owner ID and telephone number.
  • Page 22 Icons Signal strength icon is visible when the cordless telephone is connected to a system. The bars shown in display depend on the signal strength. Full Battery icon is displayed in the upper right corner. Low battery icon is shown when the battery only has 5% of its capacity left.
  • Page 23 Descriptions Missed call icon is added to all missed calls in the call list. System connection icon is visible when connecting to a system. Menu icons The Contacts menu contains all names/numbers in the personal phonebook. It is also possible to access a central phonebook from this menu.

  • Page 24: Keys And Buttons

    Keys and Buttons Off-hook Key This key is used for connecting calls. This key can be programmed in the PDM/AIWS, it is by default set as Post-dial. On-hook, and On/Off Key This key is used for disconnecting calls and returning to main screen.

  • Page 25: Soft Keys

    Descriptions Soft Keys Figure 4: Soft keys Menu Clear Soft keys The three Soft keys are located just beneath the display and the functions of each Soft key is indicated by text in the display just above the keys. Alphanumeric Keys Capital letter Small letter .

  • Page 26: Accessories

    In idle mode, and number input mode A short press on a key enter the digits 0 - 9 and the characters * and #. ● Enter a pause in number input mode by a long press on the #-key. A pause is indicated by ●...

  • Page 27: Leather Casing

    Descriptions Leather Casing The leather casing is especially designed for the telephone. The casing comes with a swivel type belt clip and the telephone is fully operational while placed in the casing. Headset A headset is recommended if you frequently use the telephone and/or want to have both hands free.

  • Page 28: Menu Tree

    Menu Tree Note: In order to continuously improve the comprehensibility of menu terms, some of Note: them in your telephone may differ from those used in the following menu trees. Calls Call list > 7891 > Call ● 01:30 7845 20-Oct-08 More >...
  • Page 29 Menu Tree Call time > Total time 03:47:06 Last call 00:00:07 Call services > Absence > Deactivate Lunch Meeting Trip Vacation Absence 1 - Absence 4 Divert calls > Internal External No reply When busy General purpose 1 Name General purpose 4 Name 1.

  • Page 30: Contacts

    Contacts Call contact > Search <From contact list> Add contact > New > Name Work number Mobile number Other number Ring signal From call list Edit contact > Search > Name <From contact list> Work number Mobile number Other number Ring signal Delete contact >...

  • Page 31: Settings

    Menu Tree Settings Sounds & Alerts > Volume Ring signals Vibrating alert Key sound Headset > Mic on boom Mic on cable Hearing protection <headset profile> Display > Contrast Time & Date Time format Date format Locks > Automatic key lock >...

  • Page 32: In Call

    Switch off Redirect System > Change system Subscribe Unsubscribe Rename system Priority Device info > Software Hardware IPEI User ID In Call The In Call menu can be reached during an ongoing call by pressing the middle Soft Key marked More. Contacts Microphone on/off New call...
  • Page 33 Menu Tree Call back Call waiting DTMF General purpose 1 Name* - General purpose 10 Name* 1. Visible if defined in the Portable Device Manager (PDM) or Avaya In-Building Wireless Server (AIWS) Avaya 3720 DECT Telephone - User Guide 02/2009...

  • Page 34: Basic Operation

    Basic Operation Switch the Telephone On/Off The telephone is switched off: 1. Press and hold On-hook key. The telephone will vibrate when it is on and the display lights up. The telephone is in idle mode: 1. Press On-hook key long. A control question will be displayed.

  • Page 35: Lock/Unlock The Telephone

    Basic Operation Note: It is possible to call an emergency call and to answer/close an incoming call while Note: keypad is locked. Lock/Unlock the Telephone The telephone can be protected for unauthorized use. If this function is activated it locks automatically a short time after the last keystroke or when placed in the charger.

  • Page 36: Calling

    Calling Incoming Call The flashing LED, accompanied by a ring signal and/or a vibrating telephone, give you notice of a call. Ring signal and vibrator can be disabled. The calling party’s telephone number and/or name is shown. The name will be shown if the calling party’s telephone number is stored in the local phonebook.

  • Page 37: Outgoing Call

    Calling Outgoing Call Dial a Number (Pre-Dial) 1. Enter the number. 2. If needed, you can press the Soft key Clear to erase the last entered digit. By using the navigation key it is possible to step and add/delete a digit in the middle of a number. 3.

  • Page 38: Dial A Name From The Central Phonebook

    4. Select contact from list, or search name by entering characters. The best matching entry will be automatically selected. 5. Press Soft key Call or the Off-hook key to make the call. Dial a Name from the Central Phonebook 1. Open the menu by pressing the Soft key Menu. 2.

  • Page 39: Start A New Call During Conversation

    Calling 2. Select Microphone off. 3. Press Soft key Select. indicate a silenced microphone. This means that the other part in an ongoing call cannot hear you. Turn the microphone back on: 1. Press Soft key More. 2. Select Microphone on. 3.

  • Page 40: Transfer A Call

    Transfer a Call A new call is started during conversation, the first call is on hold. 1. Press Soft key More. 2. Select Transfer. 3. Press Soft key Select. This will connect the first caller with the person you want to transfer the call to. Transfer to new Call 1.

  • Page 41: Call Waiting

    Calling Call Waiting During a call. A second call appears and the a short tone could be heard. 1. Press the Soft key More. 2. Select Call waiting. 3. Press Soft key Select. Your are connected with the new caller. The other part is put on hold. When the line is free it will automatically call the hold part again.

  • Page 42: Voice Mail

    Voice Mail Check the Voice Mail inbox This function is programmed in the PDM or AIWS where a telephone number is connected to the voice mail, see Installation and Administration Manual, DECT R4. It is then possible to dial the Voice Mail to check if there is a message. Your telephone is in Idle mode.

  • Page 43: Menu Operation

    Menu Operation Menu Operation Figure 5: The main menu 14.10.2008 Contacts Select Back Figure notes: 1. Contacts 3. Calls 2. Settings Calls 1. Enter the menu by pressing the Menu Soft key. 2. Select Calls icon. 3. Press Soft key Select. Call List The 25 last received, dialled or missed calls are stored in a call list.
  • Page 44 Edit Number from Call list before starting a call 1. Select number from Call list. 2. Press Soft key More. 3. Select Edit. 4. Change the number and press Call. View the Time of a Call 1. Select number from Call list. 2.

  • Page 45: Missed Calls

    Menu Operation Missed calls Note: A call is defined by your telephone as missed if it is not accepted within a time Note: period specified in PDM or AIWS. Accepting the call later an entry in the missed call list is set, though. 1.

  • Page 46: Contacts

    Deactivate the Absence Setting 1. Enter Call service in the menu 2. Select Deactivate. 3. Press Soft key Select. Divert Calls The user can divert calls to another extension. 1. Select Divert calls. Divert Internal/External Calls 1. Select Internal/External. 2. Select Activate. 3.

  • Page 47: Call Contact

    Menu Operation A company phonebook can be downloaded via the PDM or AIWS. Contacts from the Company phonebook appears in the contact list menu with a lock symbol next to the name/number, which means that it is not editable. The contact will only include work number. 1.

  • Page 48: Edit Contact

    7. Press Soft key OK. 8. Press Soft key Save. Edit Contact 1. Select Edit contact. 2. Select contact, and press Edit twice. 3. Enter new name/number, and press OK. 4. Press Soft key Save. Delete Contact 1. Select Delete contact. 2.

  • Page 49: Settings

    Menu Operation View Last Search Result 1. Select Last result. Only the last result will be displayed. Settings 1. Enter the menu by pressing the Menu Soft key. 2. Select Settings icon. 3. Press Soft key Select. Sound and Alert Adjust the Ringer Volume 1.

  • Page 50: Headset

    Set the Key Sound This means that every time a key is pressed, the telephone gives a small sound. You can choose between Silent, Click, or Tone. 1. Select Sound & Alerts. 2. Select Key sound. 3. Select key sound. 4.

  • Page 51: Phone Lock Settings

    Menu Operation 23:00 ● 3. Press Select to save the setting. Set Date Format 1. Select Time & Date and press Select. 2. Select Date format, press Select. Selectable date format: DD/MM/YYYY, e.g. 17/09/2008 (also called Europe) ● MM/DD/YYYY, e.g. 9/17/2008 (also called US) ●...
  • Page 52 Activate the Phone Lock The telephone can be protected for unauthorized use. If this function is set to On it locks automatically a short time after the last keystroke and a PIN code has to be entered at power on. When it is set to On in charger it locks when switched off or placed in a charger. The default phone lock code (0000) can be changed to any 4 -8 digit personalized code.

  • Page 53: Answering

    Menu Operation Answering The default setting for the telephone is to use the Off-hook key when answering a call. The answering behaviour can be configured to answer the call automatically, i.e. without pressing a key, or/and in loudspeaking mode. It is also possible to set the answering behaviour to any key or hook-off.

  • Page 54: In Charger

    1. Select Owner ID. 2. Enter identity. 3. Press Save to save the setting. In Charger Redirect Calls when placed in Charger Calls can be redirected to another extension when the cordless telephone is placed in a charger. Then it will not ring when receiving a call. The function is automatically cancelled when the telephone is removed from the charger.
  • Page 55 Menu Operation Note: Automatic doesn’t work if your system list comprises IP-DECT and Integral Note: DECT systems. Subscribe System The cordless telephone can subscribe up to eight different systems. To subscribe a new system the “Park:” (Portable Access Right Key) and “Ac:” (Authentication code) related to the system you are going to log on to are needed.

  • Page 56: Device Info

    3. Enter new name. 4. Select Save. Priority The default order of priority is the order of entered subscriptions. This means that the first subscribed system has the highest priority. This list can be edited by the user. It is possible to set the systems in priority by moving them up or down in the list.

  • Page 57: Advanced Functions

    Advanced Functions Advanced Functions Admin menu The telephone has a hidden menu for system administrators. See also Installation and Administration Manual, DECT R4. The Admin menu contains: Software and hardware information, IPEI/IPDI and user ID ● DECT information ● Centralized Management showing online information ●...

  • Page 58: System Handling

    System Handling Software Upgrade Software and parameters in the cordless telephone 3720 can be upgraded by using the Portable Device Manager (PDM) or the Avaya In-Building Wireless Server (AIWS). See Installation and Administration Manual, DECT R4. To view the telephone’s software version, enter *#34# in idle mode. Avaya 3720 DECT Telephone - User Guide 02/2009...

  • Page 59: Troubleshooting

    Troubleshooting Troubleshooting This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error.
  • Page 60 SERVICE NEEDED The telephone is defective. Select reset option on the middle soft key if available or if Parameters corrupt no reset option is available or fault does not resolve the telephone needs repair. Note: Display message only shown in English.

  • Page 61: Operation Notice

    Operation Notice Operation Notice Accessibility and Voice Quality The base network is not always available. If you do not get in contact with your system, contact your system administrator. For best voice quality, avoid positioning near computer, radio or similar equipment. Operating Area You can only use your cordless telephone in the area that is covered by your system.

  • Page 62: Maintenance

    Maintenance Charge the Battery Place the telephone in the desktop charger or in the rack charger. The battery is being charged when the LED on the telephone is steady orange. When the battery is fully charged the LED will be green. An animated battery icon is also shown in the display indicating charging by starting with its current charge and ending with the full charge.

  • Page 63: Attach The Hinge-Type Clip

    Maintenance Attach the Hinge-type Clip Attach the hinge clip as described in the illustration below. Figure 7: Click-on the clip Attach the Swivel-type Clip Attach the swivel clip as described in the illustration below. Figure 8: Click-on the clip Avaya 3720 DECT Telephone - User Guide 02/2009...
  • Page 64 Avaya 3720 DECT Telephone - User Guide 02/2009...

  • Page 65: Quick Reference Guide

    Avaya 3720 DECT Telephone Quick Reference Guide...
  • Page 66 Headset connector Shows time and icons Shows date and Display icons Shows the soft key Soft keys function Navigation key On/Off and Off-hook key On-hook key Voice mail Alphanumeric keys Sound off button Key lock and Upper/lower Space Microphone Display Icons Signal strength Battery status Microphone off...

  • Page 67: Basic Functions

    Product presentation The cordless telephone is designed to be used in office environment. It is intended for telephony and has high quality voice. Functions 3720 Local phonebook (250 contacts) Central phonebook Company phonebook Vibrator Headset connector Microphone on/off during call Loudspeaking function Voice mail access Centralized Management...
  • Page 68 name/number/last result and press Search. Press Off- hook key Answer/End a call When the ring signal sounds, press the Off-hook key to answer. To end the call, press the On-hook key . The total call time is shown in the display. Turn loudspeaking function on/off During a call, press the left Soft key to turn the loudspeaking function on/off.
  • Page 69 While in a desktop charger the telephone is fully operational. The telephone does not vibrate in charger. Note: Charging below 5°C will harm the battery and shorten the lifetime. Check voice mail The telephone number connected to the Voice Mail function is programmed in the PDM/AIWS.
  • Page 70 Use the local phonebook To find and call a name: Enter Contacts , step to Call contact and press Select. Enter the first letter in the name or the whole name (will be displayed in Search field while entering text), or step in the contact list. Select the name and press Call.
  • Page 71 Turn the automatic keypad lock on/off Enter Settings , and step to Locks. Select Automatic key lock off/on, select On/Off, and press Back. A locked keypad is indicated by the Key lock icon. To unlock, press the *-key, and then Soft key Yes. Accessories The following accessories for the Avaya 3720 DECT Telephone are available:...

  • Page 72: Index

    Index Accessories ..... 15 Dispose of old equipment ....9 Admin menu .
  • Page 73 telephone ..... . . 35 Soft keys ......25 Loudspeaker .

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