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Maintenance Procedure
For information and instructions regarding the cleaning procedure, please refer to the "Radiance Hazer Service
Manual"or "Radiance Hazer Service Maintenance Procedure Video" located on Radiance product page at
www.ultratecfx.com
Troubleshooting
UNIT NOT POWERING UP
1) Check that IEC power cord is securely connected to unit.
2) Check that unit is connected to a suitable power source.
3) Check that the power switch is in the ON position.
4) Check that the 8A fuse inside the fuse powered entry module has not blown.
5) Check that unit has not shutdown due to over temperature condition and that mechanical safety temperature
fuse (Thermal Disc) has not open.
Wait about 1 hour and then check again to see if temperature fuse (Thermal Disc) has reset and if unit powers
back up.
Contact Ultratec Special Effects for further help.
6) Check both fused on circuit board if blown open. Note: Fuses are soldered onto circuit board.
Contact Ultratec Special Effects for more help with this.
UNIT DOES NOT PRODUCE HAZE
1) Check that fluid pick up hose is sufficiently submerged into fluid in jug.
2) Ensure fluid pickup line is fully primed with fluid.
3) Ensure that green heater status LED is ON solid, indicating that unit is fully heated.
4) If using Standalone Mode, ensure DMX address is set to 600 and that the 10's column is set between 1 - 8
5) If using DMX control, ensure that DMX address on Radiance is set between 001 to 511 range.
6) If using DMX control, ensure that red Valid DMX LED is ON solid and that correct DMX channel on the DMX
console matches DMX address set on the Radiance.
7) If using hand held optional remote, ensure that DMX address on Radiance is set between 001 - 511.
8) If using hand held optional remote, ensure that red Valid DMX LED is not turn ON solid. This should be off.
Remove DMX signal or cable if connected to hazer to use remote.
9) Check that heater block is not plugged when unit is cool. Complete heater block maintenance if necessary.
10) Contact Ultratec Special Effects for for further help.
FAN NOT TURNING ON
1) Check the unit is connected to a suitable power source.
2) Check that the power switch is in the ON position.
3) Check that the fan motor and fan blades are not full of dust/debris. Disconnect power and clean fan.
4) Check that fan blades spin freely with a long metal tool, when machine is powered off and disconnected from
power. Fan motor / blades may be dirty and need cleaning. Fan may be seized up and need replacing.
Contact Ultratec Special Effects for more help with this.
Recommended Fluid
Ultratec Special Effects Luminous 7 Haze Fluid:
This fluid was specifically designed to be used in our Radiance Haze Machine.
This water-based fluid creates an evenly dispersed haze that is dry and long
lasting without leaving any residue. It produces a premium quality, beautiful haze
that illuminates the light and laser beams from ceiling to the floor. Luminous 7
Haze Fluid has a high concentration of an active ingredient that allows for low fluid
consumption and is completely safe.
Ultratec Special Effects Luminous 7 Haze Fluid
www.ultratecfx.com
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