Hunter Hydrawire Owner's Manual page 23

it is connected to the wireless router.
Press Test Network on the controller. This will do a ping test to your local
6.
wireless modem, your DNS server, and the Hydrawise server. Make sure
these tests are successful.
The Test Network button can be used to test network connectivity for troubleshooting
purposes. The network test will verify connectivity to four destinations:
Checking Wi-Fi performs a ping test to the Gateway address listed in the Network Status screen. If this test fails, check that you don't have MAC
address filtering enabled on your router.
Checking DNS performs a ping test to the DNS address listed in the Network Status screen. If this test fails, check that the DNS address is correct.
If it is wrong, correct the DNS address under DHCP Settings on your wireless router. It is possible for this test to fail if the DNS server does not
accept ping requests.
Checking Internet performs a ping test to the Google server at IP address 8.8.8.8. This is a well-known server that accepts ping requests on the
internet. If this test fails, it indicates an issue with the internet configuration of your wireless router.
Checking Hydrawise performs a ping test to the Hydrawise servers. If this test fails, there may be an issue with the internet configuration of your
wireless router.
Make sure you have values in your IP address, Gateway, and Netmask.
7.
Also make sure that the DNS server setting on the controller matches the
other settings on your device.
8. Check the wireless channel your wireless router is configured to use. Hydrawise
supports wireless channels 1 through 11 (these are standard channels for the United
States). If your wireless router is set to use Channels 12, 13, or "Auto," change it to
Channel 1, 6, or 11. You can also try using a different channel in case there is
interference from a neighbor's wireless router.
Check to see if other devices connected to the same access can go to the
9.
Hydrawise website.
Consider moving the controller away from potential sources of
10.
interference, including microwave ovens, nearby base stations using
adjacent channels, or cordless telephones operating in the 2.4GHz range
(you could also change the channel your phone uses).
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