Pitney Bowes DA Series Frequently Asked Questions Manual page 19

5.1.5 Why are multiple copies of the same document being printed?
When the printer has a jam, it will reprint any pieces it thinks are involved in the jam. If the PC thinks it
lost communications to the printer, it may restart the entire job. This is normal printer and print spooler
behavior for all Windows-based printers. Operators should check material around printer jams and validate
what needs to be reprinted because of communications errors.
5.1.6 How do I clear an "Address too high" error message on the printer?

Make sure the dimensions of the envelope as defined in the printing application matches the size
of the envelope in the printer (i.e., the envelope layout may not match the media being fed through
the printer).

Review your layout and make sure that your address or layout doesn't fall within the top 1/8'' of
the envelope/media. If it does, move the information down.

A film and/or dust can build up on the sensors and cause misfeeds of the material. Lift the
transport door and use compressed air to blow dust from the sensors. Cans of compressed air are
available from many computer supply houses.

The sensor may need to be calibrated. Run the sensor auto-calibration procedure from the Control
Panel on the printer.
1. Press On Line. The LCD displays --OFF LINE-- and the green light goes out. Press Eject -
first, then while holding it down, press Menu together for four seconds. Navigate to 2. Test
Paper Sensor and choose the Calibrate Sensor option.
2. The system displays Clear Sensors. When displayed, press Enter.
3. At the Raise Paper Guide prompt, press Enter and raise paper guide manually. The system
automatically calibrates the paper sensor. During the calibration, the Please Wait screen is
displayed.
4. When complete, the confirmation screen is shown until you press Enter to return to the
submenu.
5.1.7 Why are there jams when I am printing color on material with puffy or curled lead
edges?
The black cartridge is being moved off the material and back on, causing the jam. Invert the material and
select invert print mode, or raise the head farther off the material with the thickness adjustment. NOTE:
The thickness adjustment may cause some loss of sharpness in printing characters or images.
NOTE: Be sure the cartridge is properly seated. Misalignment of the cartridge may lead to print quality
degradation which may not be recoverable without service intervention.
5.1.8 Why is my printing unreadable or why are there scrambled characters on media?

Incorrect software driver ... Load correct printer driver.

Incorrect printer driver settings ... Verify printer driver settings.

Incorrect printer configuration settings ... Print a test message to make sure the printer is
functioning. Check your printer's network set-up on both on the PC side and on the machine itself.

Cable connections ... Check the USB or network Ethernet cable. Make sure cable is connected
securely at both ends. Does USB cable exceed maximum 16' length? Replace cable with known
good cable.

Bad data sent or bad PCL command ... Turn printer OFF, then ON. Do not send bad PCL
command.
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