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11
Troubleshooting
In this section we have listed possible issues and how to troubleshoot.
Issue - SD card
Gateway reports: "SD card
missing"
Monitor connection
Intermittent connection
(Just after setup)
Permanent connection loss
Expected alarm not
showing
The relay does not enable/
disable as expected.
Cause
Missing SD card
File system corrupted
Defect SD card
Config file missing
Distance too far
Wrong ID in config file
Distance too far
Monitor battery issue
Defect Monitor
Incorrect setup of the config file
Incorrect setup of the config file
Action
Insert SD card
Format SD card
Insert new SD card
Add config file to SD card or
Check the file name: Config.ini
Wait up to 4 hours
Check signal strength
Move the Gateway closer to the
Monitor
Add external antenna
Add additional Gateway
Check Config file
Move the Gateway closer to the
Monitor
Add external antenna
Add additional Gateway
Replace Monitor
Replace Monitor
Check config file:
Check if the correct alarm type is
chosen.
Check typing errors.
Check setpoint value in config file
REV. 01 - OCTOBER 2020 - BLÜCHER
®
23
CONNECTED ROOF
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