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Field Installation and Service Guide
For Authorized Installers Only
ACV Assure™
AA-MFP-ACV
This Field Installation and Service Guide is intended to be a tool
for Authorized Installers to use in the installation and commission-
ing of the ACV Assure™ system. As part of the installation and
commissioning processing, Authorized Installers are expected to
be familiar with all components of the ACV Assure system and
complete the necessary pre-work to achieve a successful
installation. This includes:
• Completing the ACV Assure Qualification Check List and ACV
Assure Site Survey;
• Performing pre-installation mechanical fabrication and wiring;
• Familiarizing themselves with various other installation require-
ments, including on-site construction and hardware mounting,
sensor and plumbing fitting, ACV Assure electric wiring, ACV
Assure retrofits with a solenoid valve;
• Commissioning the hardware and Syncta
ACV Assure
WARNING
!
Read this Guide BEFORE using this equipment.
Failure to read and follow all safety and use information
can result in death, serious personal injury, property
damage, or damage to the equipment.
Keep this Guide for future reference.

Table of Contents

Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . 2
List of Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Applications (Typical) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Component Installation Details . . . . . . . . . . . . . . . . . . . . . . . . 6
Common Application Wiring Diagrams . . . . . . . . . . . . . . . 8-10
Installation and Set-Up . . . . . . . . . . . . . . . . . . . . . . . . . . 11-12
Installing the Cellular Gateway . . . . . . . . . . . . . . . . . . . . . 11
Setting Up the Cellular Gateway . . . . . . . . . . . . . . . . . . . . 11
Startup Sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Troubleshooting Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . 15-16
Registering ACV Assure and Other Assets . . . . . . . . . . . . . . 18
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
dashboard for the
®
Switch
Use of the ACV Assure™ Monitoring System Manual does
not replace the need to comply with all required instructions,
codes, and regulations related to the installation, operation, and
maintenance of an Automatic Control Valve (ACV), including the
standard observance and monitoring of water conditions.
Watts is not responsible for the failure of alerts due to
connectivity or power issues.
Flow
Control Box
NOTICE
ServiceGuide-ACV-Assure
Cellular
Pressure
Gateway
Sensor

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Table of Contents
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Summary of Contents for Watts ACV Assure

  • Page 1: Table Of Contents

    Installing Covers on Cellular Gateway and Control Box ..17 Watts is not responsible for the failure of alerts due to Registering ACV Assure and Other Assets ....18 connectivity or power issues.
  • Page 2: Important Safety Information

    Example of an ACV Assure hardware kit packaging. Identifies hazards which, if not DANGER avoided, will result in death or serious injury.
  • Page 3: Applications (Typical)

    Applications (Typical) Solenoid Control Pressure Reducing ACV ACV Assure hardware installation on a 165 ft. water tower base 165 ft. Water Storage Tower ServiceGuide-ACV-Assure 2133 EDP# 1917123 © 2021 Watts...
  • Page 4 Applications (Typical) Pressure transducer installed in ground storage tank Remote installation with solar panel for power Vault with solar panel Inside vault Battery box with Cellular Gateway ServiceGuide-ACV-Assure 2133 EDP# 1917123 © 2021 Watts...
  • Page 5: Control Box And Cellular Gateway Installation

    Control Box and Cellular Gateway Installation Prior to on-site installation, fill out and save the ACV Assure Qualification Check List and ACV Assure Site Survey in the Syncta Dashboard's Geo Location Detail Page. Control Box with Field Wired Pressure Controller Field Wired Cellular Gateway •...
  • Page 6: Component Installation Details

    3. Install the pressure sensor into the snubber using a wrench on the pressure sensor hex. 4. Install the supplied connector cable. Pressure Sensor Teflon Tape Snubber *Teflon is a registered trademark of The Chemours Company. ® Teflon Tape ServiceGuide-ACV-Assure 2133 EDP# 1917123 © 2021 Watts...
  • Page 7: Watertight Splice For The Pressure Transducer

    Tubing length is 1" to 1½" from dimension X ⁄ ID adhesive lined heat shrink tubing - 3 to 1 ratio Place tubing over cable first before crimping Use butane torch or heat gun to shrink tubing ServiceGuide-ACV-Assure 2133 EDP# 1917123 © 2021 Watts...
  • Page 8: Common Application Wiring Diagrams

    Cellular Gateway, Flow Switch, Pressure Controller & 24VDC Power Supply Limit Switch 2 Conductor, 20-22 AWG To Flow Switch 4 Conductor, 120 VAC 22 AWG 2 Conductor, 18-20 AWG ServiceGuide-ACV-Assure 2133 EDP# 1917123 © 2021 Watts...
  • Page 9 Cellular Gateway, Flow Switch, Pressure Controller & 24VDC Power Supply To Solenoid 2 Conductor, 18-20 AWG To Pressure Sensor 2 Conductor, 120 VAC 18-20 AWG 2 Conductor, 18-20 AWG ServiceGuide-ACV-Assure 2133 EDP# 1917123 © 2021 Watts...
  • Page 10 Relay Box Wiring for ACV Open or Close Position Control Cable, 6 conductors, 22 AWG, PVC conductor insulation material for the Cellular Gateway, Flow Switch, Pressure Controller & 24VDC Power Supply Limit Switch 2 Conductor, 20-22 AWG ServiceGuide-ACV-Assure 2133 EDP# 1917123 © 2021 Watts...
  • Page 11: Installation And Set-Up

    Syncta app by pressing the TEST button. 5. Reset Button – You can reset the Cellular Gateway and restart the startup sequence by pressing the RESET button. This will cause all on-going operations to cease. ServiceGuide-ACV-Assure 2133 EDP# 1917123 © 2021 Watts...
  • Page 12: Startup Sequence

    Green LED turns on - when power is applied Cell LED blinks Trying to establish a cellular connection. IoT LED blinks Trying to establish a connection to the Watts Cloud. Operation Cellular Gateway This section provides information about the different LED lights, buttons, and connectors inside the SentryPlus Alert™...
  • Page 13: Leds

    Steady Blue There is a connection to the Watts Cloud. Blinking There is not a connection to See No Connection to the cloud on the Watts Cloud. Trying to establish page 12. connection. ServiceGuide-ACV-Assure 2133 EDP# 1917123 © 2021 Watts...
  • Page 14: Buttons

    Press to have a test notification sent. Note: The unit must have already been registered and commu- nication preferences must be set in order for these notifications to be sent. Wired to Control Box ServiceGuide-ACV-Assure 2133 EDP# 1917123 © 2021 Watts...
  • Page 15: Troubleshooting Guide

    This section provides troubleshooting solutions to the most common issues if your Cellular Gateway is not working correctly. If you are unable to resolve your issue, contact your local Watts representative to order a replacement device. Poor or No Cellular Reception Possible Cause 2 The location has poor cellular reception.
  • Page 16 No Connection to the Cloud Cellular reception might not be supported at your site. If the IoT LED is blinking, there is no connection to the Watts Cloud. If the device is not working, review the possible cause The Cellular Gateway operates using AT&T LTE Cat-M1. Mobile and solution below.
  • Page 17: Installing Covers On Cellular Gateway And Control Box

    M4 x 16mm screws M4 x 16mm screws Control Box After commissioning latch the Control Box cover closed and use the supplied tamper-resistant screw and nut M4 x 16mm to secure the Control Box closed ServiceGuide-ACV-Assure 2133 EDP# 1917123 © 2021 Watts...
  • Page 18: Registering Acv Assure And Other Assets

    Registering ACV Assure and Other Assets Register the Syncta device https://app.syncta.com/en/connected/onboarding/welcome Log in to the Syncta account https://app.syncta.com/users/sign_in already logged into your account go to https://app.syncta.com/en/connected/dashboard Step 1. Step 5. Step 2. Step 6. Step 3. Step 7. Step 4.
  • Page 19 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ServiceGuide-ACV-Assure 2133 EDP# 1917123 © 2021 Watts...
  • Page 20: Warranty

    Limited Warranty: Watts (the “Company”) warrants each product to be free from defects in material and workmanship under normal usage for a period of one year from the date of original shipment. In the event of such defects within the warranty period, the Company will, at its option, replace or recondition the product without charge.

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