Troubleshooting; Alerts And Error Codes - Pogo Press. Test. GO Owner's Manual

Troubleshooting

Alerts and Error Codes

The POGO Meter displays specific alerts and error codes when it
detects a problem. When an alert or error code appears, refer to
the following list for information on how to proceed. If the alert or
error code remains after using the information, call Intuity Medical
Customer Service toll free at 1-855-IMI-POGO (464-7646).
When error appears, you should turn the meter off, perform the
recommended action (What to Do), and then turn the meter on to
ensure that the error is fixed.
Codes
E-4
Error 4
Not Enough
Blood
E-2
Error 2
Incomplete
Test
(meter error)
NO
No Blood
Alert
Customer Service 1-855-IMI-POGO (464-7646) • www.presspogo.com
What It Means What to Do
Not enough blood Repeat test after
collected to rubbing your
complete test. finger to increase
circulation.
Meter could not Repeat test.
calculate blood
glucose result.
Meter did not read
strip.
No blood Repeat test after
collected on test rubbing your
strip. finger to increase
circulation.
Choose test site
without callused,
thick skin (See
Helpful Hints, on
page 30).
74
Codes What It Means
No Tests No tests remain in
Remaining cartridge.
No Cartridge
Test cartridge not
Alert inserted.
CC
Check
Cartridge did
Cartridge not rotate when
Alert preparing for a
test.
E-3
Error 3 • A problem may
Meter Error
• Cartridge did
• Meter did not
• Test seal did not
• The meter
75
Customer Service 1-855-IMI-POGO (464-7646) • www.presspogo.com
What to Do
Open door
and insert new
cartridge.
Open door
and insert new
cartridge.
DO NOT
•
put finger on
test port until
2:15 PM
10
02/10/2019
. appears.
• Remove and
re-insert
cartridge.
• Remove and
have occurred re-insert
with cartridge. batteries.
• Remove and
not rotate. re-insert test
cartridge.
lance. • Try testing with a
new cartridge.
open.
was unable to
initiate a lance.