Do you have a question about the Automatic and is the answer not in the manual?
Questions and answers
Daniel Alfonso Cedeno
February 8, 2025
I want to return the item I bought since I can't find anywhere the cartridges for the pogo automatic meter glucose. need a return label.
1 comments:
Mr. Anderson
February 11, 2025
The provided context does not include specific instructions for obtaining a return label for the POGO Automatic glucose meter due to the unavailability of cartridges. However, for warranty questions or claims, you can contact Intuity Medical Customer Support toll-free at 1-855-IMI-POGO (464-7646).
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Press Once. ™ Turn on meter, then just Press Once. Go! Simply press here for easy, One-Step ™ testing. For Single Patient Use Only POGO Automatic ® Blood Glucose Monitoring System Owner’s Manual...
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POGO Automatic Blood Glucose Meter and POGO Automatic Test Cartridge. Since POGO Automatic is a completely new way of using a blood glucose meter, please read all provided information thoroughly and refer back to this manual or your POGO Automatic Quick Start Guide when you have questions.
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The POGO Automatic Blood Glucose Monitoring System should not be used for the diagnosis of or screening of diabetes or for neonatal use. The POGO Automatic Blood Glucose Monitoring System is indicated for use in adults and adolescents (13 and up).
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• Do not swallow Control Solution; it is not for human consumption. Do not apply Control Solution to the skin or eyes as it may cause irritation. The POGO Automatic Control Applicator is a choking hazard. • When performing a Control Solution Test, if your results continue to fail, call Intuity Medical Customer Support at 1-855-IMI-POGO (464-7646) immediately.
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• The POGO Automatic System is not intended for the quantitative measurement of venous or arterial blood. • The POGO Automatic System is not intended for use on neonates. • The POGO Automatic System should not be used for the diagnosis of or screening of diabetes.
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• The POGO Automatic Meter should only be used with POGO Automatic Test Cartridges and POGO Automatic Control Solutions. • Individual test cells and cartridges are single-use only. Do not attempt to reuse. • Use only fresh whole capillary blood. Do not attempt to use plasma or serum to obtain an accurate blood glucose test result.
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Check the troubleshooting section. If you still cannot find the answer to your question, call Intuity Medical Customer Support toll free at 1 - 855 - IMI - POGO ( 464 - 7646 ) . IMPORTANT SAFETY DOCUMENTS FOR YOUR REFERENCE “FDA Public Health Notification: Use of Fingerstick Devices on More...
Status Bar, Informational and Testing Symbols Control Solution and Memory Mode Screens Settings Menu POGO Automatic Test Cartridge Important POGO Automatic Test Cartridge Information Cartridge Handling and Disposal Getting Started How the POGO Automatic System Works Inserting the POGO Automatic Test Cartridge...
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Memory Recalling and Viewing Results in Memory 7, 14, 30, 90-Day Averages Reviewing Pre- and Post-Meal Averages Syncing Results Pairing POGO Automatic with Your Phone Using Bluetooth Setting Up Your Meter Using Set-Up Menu Time/Date Sound, Brightness, Vacuum Vacuum, Quick Graph...
Learning About the POGO Automatic System ® System Components The following items are included in your POGO Automatic System: • POGO Automatic Owner’s Manual • POGO Automatic Quick Start Guide • POGO Automatic Meter • Warranty Registration Card • Two (2) AAA batteries...
For availability of Control Solution, ask for it where you purchase your test cartridges, or contact your healthcare provider or Intuity Medical Customer Support to find out where to obtain supplies and replacement parts. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
OFF to see number of tests remaining in cartridge when the button is pressed IMPORTANT: If the POGO Automatic picture does not appear or the screen does not light up during the system check, call 1-855-IMI-POGO (464-7646). Date/Time Bluetooth...
Large low battery symbol displayed indicates battery is dead. Bluetooth Off On Date/Time Results Markers Dinner Fasting Breakfast Lunch Black = Time Recorded Before After Out of Range Out of Range In Range (Low) (High) Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
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Meter temperature is out of operating temperature range Cold Hot Cartridge is past expiration date Remove cartridge. This is displayed along with an alert/error code (See Troubleshooting on page 75) Cartridge door is open Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
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You have 90 seconds to add more blood. This picture will appear for the first 30 seconds. When 60 seconds is left, a countdown to 0 will appear on display. (See “Add More Blood Feature” on page 38) Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
High Target Vacuum (On) Vacuum (Off) Bluetooth Bluetooth Settings Pairing Mode Bluetooth (on) Code JZSK AutoTime (on) Paired Apple iPhone 11 Google Pixel 4 Devices Samsung S10 Add Device (See Page 52 for pairing instructions) Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
POGO Automatic Test Cartridge ® Everything you need to test is contained within the POGO Automatic Test Cartridge. No separate lancing device is required. Each cartridge combines 10 test strips and 10 lancets. The POGO Automatic 10-Test Cartridge Only use POGO Automatic Test Cartridges with your POGO Automatic Meter.
Open expiration date (X = the # of days from the time the cartridge foil cup was opened. The meter will display this as a number.) Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
Eject into hand when • Do not share partially-used cartridges, removing a partially-used even with family members. cartridge for later use. Handle with care. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
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64). instructions WARNING: All POGO Automatic testing supplies are considered biohazardous and can potentially transmit infectious diseases, even after you have performed cleaning and disinfection. Wash hands with soap and water immediately after use. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
How the POGO Automatic System Works ® POGO Automatic's automated testing technology is one-of-a- kind. Each test cell in the 10-test cartridge contains a lancet, a test strip and a tiny receptacle. When you press down, blood from your lanced finger automatically flows through a hollow lancet to the test strip where a tiny lens views and quickly analyzes it.
• After a completed test, you can turn off the meter by pressing the power button or • The meter will automatically turn off in 30 seconds. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
The POGO Automatic Control Solutions contain a known amount of glucose. You perform a test with POGO Automatic Control Solutions similarly to a blood glucose test, except that you use Control Solution instead of blood (see how to...
When Should You Perform a Control Solution Test? • To practice testing using your POGO Automatic System. • When you open a new tube of POGO Automatic Test Cartridges. • When you think your meter and test cartridges are not working properly together.
• Open foil pouch and remove a new Control Solution applicator for use. • Place the POGO Automatic Control Solution applicator tip (with foil-end facing downward) over the test port. Press down and hold.
Control level and resulting calculated Pass Range. Avg. Expected Expected Pass Range Control Level Response Value -15% Value +15% (mg/dL) (mg/dL) (mg/dL) (mg/dL) Level 1 64 - 86 Level 2 127-173 Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
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• A problem with the meter. WARNING: If your results continue to fail, call Intuity Medical Customer Support immediately at 1-855-IMI-POGO (464-7646). DO NOT use the meter to test your blood glucose until you obtain a passing result Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
Testing Your Blood Glucose If this is your first time testing, it is recommended that you practice first (see Practice on page 32). The POGO Automatic System is a new way of testing. POGO Automatic has All-Automatic technology which means ™...
WARNING: POGO Automatic Meter and test cartridges are for YOUR use only. Do not share, even with family members. Clean POGO Automatic when visibly dirty. Even after thorough cleaning and disinfection, all parts of the system are considered biohazardous and can potentially transmit infectious diseases.
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PRESS DOWN until you see the 3-2-1 countdown. This signals you have the right pressure for the test. Hold finger steady so POGO Automatic can automatically lance and collect blood sample. After lance, DO NOT LIFT finger even slightly off test port; this can interrupt blood collection.
Training with a Practice Test is Recommended While POGO Automatic is simple, its test procedure is different. Follow these practice instructions step-by-step to train yourself for successful automated blood collection. • Load cartridge, close door and TURN ON meter by pressing the power button located on the front below display screen.
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0. IMPORTANT: If you lift your finger after lance, it will interrupt automatic blood collection. The meter will then prompt you to add more blood into the cartridge. YOU MUST READ the ADD MORE BLOOD section of this manual to learn how (See Add More Blood on page 38).
Once meter is on and test is opened, if you get distracted and do not lance within five position minutes, the cartridge will rotate to OFF position. Simply turn meter on to restart with new test. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
• At end of countdown, the meter will automatically lance your finger. Position finger & press Do Not Lift Finger IMPORTANT: Do not lift finger after lance. Hold finger in place while the meter collects your blood sample. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
If you have calluses or thick, hardened skin on fingertips: You should place the index finger from your opposite hand firmly on top of your testing finger to ensure the right lancing depth and to stabilize pressure for auto blood collection. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
Out of Range In Range Out of Range (Low) (High) CAUTION: If during testing your results are displayed as a redo the test. If this continues, call Intuity Medical Customer Support at 1-855-IMI-POGO (464-7646). Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
• REMOVE FINGER from test port and gently squeeze to get more blood. For best results, use approx. 0.5 microliters of blood Use rounded blood droplet Blood Chart (microliters) Typical amount used for current meters Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
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Add More Blood Guidance Push down through test port hole so Keep adding blood until blood reaches test strip enough for result Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
2:15 PM Instead of Result 5/1/2020 • If you get an message, POGO Automatic did not have enough blood to complete your test. YOU SHOULD increase blood flow to your fingertip and make sure to apply consistent pressure during automated lancing (See Helpful Hints on page 30).
When helping a patient test their blood glucose, be sure to wear gloves and follow the meter display symbols (See Testing Symbols on page 15 for complete POGO Automatic test process). Prepare Patient’s Finger To prepare for testing, wash patient’s hands with soap and water and dry thoroughly.
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Watch the Screen HOLD FINGER DOWN OK TO REMOVE During automatic blood collection, you can squeeze fingertip to increase blood flow while holding finger in place. Gently squeeze finger tip in downward motion to help with circulation.
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• Keep adding more blood until you hear a beep and you see on the display. Squeeze small droplet Align blood droplet Center and PRESS DOWN of blood. over test port hole. into test cell. HOLD until meter indicates. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
IMPORTANT: Remember to set the correct time and date on your meter before testing. If incorrect, your mealtime averages will not adequately reflect your glucose patterns. (see Setting Up Your Meter on page 55). Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
Understanding Your Results The POGO Automatic Meter will display glucose results ranging from 20 to 500 mg/ LO (Low) Results If your test result is lower than 20 mg/dL, LO (low) will appear on the display screen. This indicates severe low blood sugar (hypoglycemia).
Clinical studies have shown the closer you get to your target range, the more likely you are to reduce your risk of diabetes-related complications. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
• Ensure you are carefully following the steps to perform a blood glucose test (see Testing Your Blood on page 29). • Check the expiration date on the POGO Automatic Test Cartridge. Do not use the cartridge beyond the open expiration date (see Important POGO Automatic Test Cartridge Information on page 19).
• Test your blood glucose from your finger using your POGO Automatic Meter within 10 – 15 minutes of getting your blood drawn from your arm. • Keep in mind that the lab uses a different test methodology than the meter.
If the result was marked as pre- or post-meal, the corresponding 8:15 AM 5/1/2020 symbol appears with the result. • Use the scroll buttons to move through the logbook view. mg/dL Memory Mode Most Recent Result Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
Memory Mode. Your averages appear n = 252 along with the number of results in each Averages Mode average (n= # of results in average). 7, 14, 30, 90-day Press Press again Memory Mode Averages Mode Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
= 5 Blood Glucose Description n = 6 n = 6 200 mg/dL Average of 4 blood n = 5 glucose results marked as post-breakfast within Averages Mode Pre-/Post-Meal the last 7 days Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
IMPORTANT: While the POGO Automatic Meter is connected to your computer, blood glucose testing functionality is disabled. Do not attempt to perform a test with POGO Automatic during this time. How to Pair Your POGO Automatic ® First, be sure that you have downloaded the Patterns app on your smartphone.
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Step 3: • Press “Pair” to confirm. • Your meter will show a “Connected” screen to show it is now paired. NOTE: You can also choose “Add New POGO Automatic” from the connected devices section of the Connected Patterns App Phone Meter Screen Customer Support 1-855-IMI-POGO (464-7646) •...
Settings Menu you want to change. Time/Date Settings Press the button to Bluetooth select. Settings Set-up Settings NOTE: At any time, you can exit set-up menu by pressing the power button. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
Press the button to confirm setting and move to day of month. • Use the same steps to change the day of the month and year. • To complete Month/Day/Year Settings, press the button. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
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• To go back to the Main Set-Up Menu, use the scroll buttons to select the “back” arrow at bottom of screen. Press the button to confirm. 2:15 PM 5/1/2020 m/d/yyyy “Back” Arrow Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
Press the button to select this item to change. • In the brightness setting, use the scroll buttons to increase or decrease Adjust Brightness the level. Press the button to confirm setting. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
The low target can be set from professional. 60 – 110 mg/dL. The high target can be set from 120 – 300 mg/dL. Use the “back” arrow at bottom of screen to return to the Main Set-Up Menu. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
Apple iPhone 11 Google Pixel 4 Samsung S10 Add Device (For Pairing POGO Automatic with your phone, see Page 52) NOTE: If Bluetooth is turned OFF, your results will not be synced with the Patterns Application (see page 52 for more information).
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“Add Device” menu item next to the "Meter Pairing" Symbol. Add Device • Press the button to enter the pairing screen. Follow the instructions on Page 52 to pair your POGO Automatic Meter with your phone. Meter Pairing Symbol Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
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• Use the scroll buttons to toggle between the device name and “Remove?” • Press the button when “Remove?” is blinking. The device will be deleted. Remove? Add Device Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
Caring for Your POGO Automatic Meter ® POGO Automatic Meter and Test Cartridges are for YOUR use only. Do not share, even with family members. CAUTION: Clean and disinfect your POGO Automatic Meter AFTER EVERY CARTRIDGE and when visibly dirty. Clean and disinfect the test platform DAILY.
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, containing 0.55% sodium ® hypochlorite as the active ingredient, are safe to use on all meter parts and cartridges. Container of Clorox ® • A soft lint-free cloth for meter optics. Germicidal Wipes ® Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
Disinfect the test port hole by pushing wipe through. • Allow the test platform surface to remain damp for one minute, then let air dry REMEMBER: Disinfect completely. inside test port hole • Leave off until meter interior is disinfected. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
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• To replace, grab test platform by either bottom corner, insert top tab into open slot in meter. • Snap bottom two tabs into place. • Ensure platform is completely in place before testing. Align tabs and snap into place Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
• Avoid getting dust, dirt, water or excess liquid inside your meter or test Thoroughly clean cartridges. Be careful to avoid getting meter interior liquid in USB port, on batteries, or battery contacts. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
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Avoid liquid in USB port DO NOT SOAK METER IN WATER. WARNING: All POGO Automatic testing supplies are considered biohazardous and can potentially transmit infectious diseases, even after you have performed cleaning and disinfection. Wash hands with soap and water immediately after use.
Germicidal Wipes to ensure ® ® ® ® proper disinfection and to avoid meter damage or malfunction. Other products, such as Clorox Disinfecting Wipes, have not been tested and ® ® should not be used. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
Do not touch lens disinfectant wipe. directly with fingers IMPORTANT: Do not apply too much liquid or allow it to run in or around internal components. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
IMPORTANT: If you have questions about cleaning or disinfecting your POGO Automatic Meter, please call Intuity Medical Customer Support at 1-855-IMI-POGO (464-7646). If you notice signs of deterioration, discontinue use and call Intuity Medical Customer Support to find out about replacement.
Dead Battery IMPORTANT: When the dead battery symbol appears, your POGO immediately. Automatic Meter will not perform a test. Change the batteries • Remove battery door on back of meter by sliding the door toward the top end of the meter.
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• When cleaning and disinfecting, take care not to get liquid into battery compartment. NOTE: Be sure to set the correct time and date on your meter before testing (see Setting Up Your Meter on page 55). Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
• Store POGO Automatic at room temperature between 40°F – 86°F and within a relative humidity range of 10%– 90% (non-condensing). • For best results, use POGO Automatic between 50°F – 104°F (operating temperature). • If the temperature icon appears on your...
Troubleshooting Alerts and Error Codes The POGO Automatic Meter displays specific alerts and error codes when it detects a problem. When an alert or error code appears, refer to the following list for information on how to proceed. If the alert or error code remains after using the information, call Intuity Medical Customer Support toll free at 1-855-IMI-POGO (464-7646).
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• Remove and not rotate. re-insert test cartridge. • Meter did not lance. • Try testing with a new cartridge. • Test seal did not open. • The meter was unable to initiate a lance. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
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If other situations occur such as meter fails to turn on after batteries are replaced, meter is unable to clear error code or the cartridge cannot be removed, please call Intuity Medical Customer Support at 1-855-IMI-POGO (464-7646). Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
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Unplug meter from Alert pushed with cable PC before starting connected to a test. computer. Batteries USB port is for DO NOT attempt are not data tranfer only. to recharge meter Rechargeable using USB Port. Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
The POGO Automatic Meter complies with the applicable standards for Electromagnetic Compatibility; however, it is not recommended that it be used in the presence of strong electromagnetic fields. Since your POGO Automatic Meter is an electronic device, you should follow all local environmental regulations for disposal. Bluetooth Wireless Technology ®...
3 seconds appears Step 2: • Press the button to access Regulatory Labels and the FCC ID will be shown in the Regulatory Labels. Press button FCC ID is to access displayed Regulatory Labels Customer Support 1-855-IMI-POGO (464-7646) • www.presspogo.com...
Performance Characteristics Refer to your POGO Automatic Test Cartridge package insert for more information on accuracy and precision. Common Symbols Cautions and warnings: Refer to safety-related notes in this manual and other supplied POGO Automatic information. Indicates low battery and to replace batteries immediately.
If, during the Meter Warranty Period, the meter does not work as specified, we agree to replace it with a new POGO Automatic Blood Glucose Meter or equivalent product free of charge. The warranty on the replacement will expire on the date of the original warranty expiration or 90 days after the shipment of a replacement system, whichever period is longer.
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(c) damage caused by using the Products outside of our product guidelines; (d) loss of stored data on the POGO Automatic Blood Glucose Meter or via our mobile or web hosting applications; or (e) any unit obtained or used in violation of law, or which has had the serial number or other identifying information removed, defaced or altered.
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PROGRAMMING OR REPRODUCING ANY CONTENT, INFORMATION OR DATA STORED IN OR USED WITH THE POGO AUTOMATIC BLOOD GLUCOSE METER OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF CONTENT, INFORMATION OR DATA STORED ON THE POGO AUTOMATIC BLOOD GLUCOSE METER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Need help?
Do you have a question about the Automatic and is the answer not in the manual?
Questions and answers
I want to return the item I bought since I can't find anywhere the cartridges for the pogo automatic meter glucose. need a return label.
The provided context does not include specific instructions for obtaining a return label for the POGO Automatic glucose meter due to the unavailability of cartridges. However, for warranty questions or claims, you can contact Intuity Medical Customer Support toll-free at 1-855-IMI-POGO (464-7646).
This answer is automatically generated
Put in newxbatteries and new cartagena