Pelpro PPC90 Manual page 15

Troubleshooting
Blockage Related
Fire starts but goes out
• Confirm firebox is clean and clear (Zone 1)
- Ensure fire pot holes are clear
• Inspect Stove body (Zone 2)
- Confirm exhaust probe is connected
- Inspect and clean the exhaust outlet
• Confirm exhaust path is clean and clear (Zone 3)
Starts and stops frequently in automatic mode
• Determine if your room is experiencing varying temperatures due to repeated opening/closing of doors or
windows—correct if necessary
• Examine Stove body (Zone 2)
- Inspect ambient probe and confirm that at least 2" is exposed outside of Stove body
Slow or smoky start-up and/or lazy flame
• Confirm exhaust path is clean and clear; clean your fire pot and behind your baffles inside your firebox
(Zone 3)
• Examine Stove body (Zone 2)
- Align igniter so it is properly placed and centered
- Review fuel quality (see Pellet Fuel information on page 13)
28 PelPro Cast Pellet Stove • 7093-600J • 04/21
Troubleshooting
Following correction of any alarm, press
Fuel Feed Alarm
Error Number 1
Zone Zone
1 1
Zone Zone
3 3
Zone Zone
2 2
Error Number 2
The exhaust
probe senses
an abnormal
temperature.
Error Number 3
The ambient
probe senses
an abnormal
temperature.
Missed Ignition
Error Number 4
During the ignition
sequence the load
does not ignite.
The unit will auto-
matically retry once
from the first failed
attempt.
Error Number 5
Communication
Error
Error Number 7
Exhaust Over
Temperature
The exhaust
temperature
has exceeded
the allowable
temperature.
pelprostoves.com pelprostoves.com
power button to clear the alarm, wait 10 seconds and
turn the Stove back ON.
Alarm Possible Cause
No fuel is delivered to the fire pot to sustain
flame
Hopper empty (most likely)
Auger Jam (next likely)
No vacuum
Hopper lid open
Flame is evident but the exhaust probe is not
able to recognize the hot exhaust temperature
Exhaust probe not attached to outlet
Exhaust path is dirty
The exhaust temperature is above or below the
acceptable range.
Exhaust Probe Failure
Not plugged in
Failed component
The ambient temperature is above or below the
acceptable range.
Ambient Probe Failure
Not plugged in
Failed component
Fuel
No fuel
Hopper Empty
Feed Jam
Feed doesn't turn
Feed motor disconnected or failed
Fire pot
Fire pot Dirty so fuel is not near ignition hole
in the fire pot
Igniter
No power
Debris in the end of the igniter chamber
The Digital Display is not communicating
correctly with the Stove control board.
Fuel
Feed Motor Locked On
Non-approved fuel used
Convection blower
Dirty
Failed
Installation
Installation configuration is tight allowing for
limited air circulation around the unit.
PelPro Cast Pellet Stove • 7093-600J • 04/21
Corrective Action
Fill the hopper, inspect the feed tube for jams,
inspect the venting and firebox for obstructions and
clean if necessary, inspect the exhaust blower to
make sure it runs, or close the hopper lid.
Inspect and clean the exhaust outlet, firebox, fire
pot, and behind the baffles. Inspect the exhaust
probe to see if it is securely attached to the side of
the exhaust outlet.
Plug the probe into the board.
Replace the component.
Plug the probe into the board.
Replace the component.
Fill the hopper
Inspect and clear jam in the feed tube
Inspect the feed motor circuit (hopper lid must be
closed, vacuum switch must be closed (ie exhaust
blower on), and feed motor must be plugged in.
Clean the fire pot.
Check leads and see if the igniter works.
Clean the end of the igniter chamber from inside
the firebox (removal of the fire pot required for this
step).
Inspect the cable for breaks or cuts and check the
connection between the Digital Control and Control
board.
Replace the component.
If the feed motor does not turn off, replace the
control board.
Review the fuel being used.
Clean
Replace
Review the installation and move if necessary.
29