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Installers &
User guide
Mortise 2.
1
Version 0.1
09/19
IGM3

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Summary of Contents for Igloohome Smart Mortise 2

  • Page 1 Installers & User guide Mortise 2. Version 0.1 09/19 IGM3...
  • Page 2 Mortise 2. In the meantime, you should follow igloohome on Facebook and Youtube! Like us on Facebook Visit our Youtube As our igloohome app is frequently updated, there may be changes to this manual. Please refer to our website igloohome.co/support for the latest version of the manual.
  • Page 3: Table Of Contents

    Table of Contents What’s Included Specifications Installation Guide Requirements Installation Type Prepare the door Installation Instructions User Guide Lock Anatomy Features Unlocking Locking App Onboarding Managing Access in App 9V Jumpstart Lock Behaviour Airbnb Connect Audio and LED Indications Troubleshoot...
  • Page 4: What's Included

    What’s Included Front Assembly Back Assembly Back Plate Drill Sheet Strike Plate AA Batteries x4 Key Cards x2 Key Stickers x2 Screws 5 Emergency Keys Mortise Shaft + Pin Mortise Assembly...
  • Page 5: Specifications

    Specifications Model igloohome Smart Mortise 2 Battery Type 4 x AA* Alkaline Battery Life Up to 1 year Emergency Power 9V Alkaline Battery Operation Temp -20°C to 60°C Storage Temp -30°C to 70°C IP Rating IP65 Material AI, Zinc Alloy, ABS Weight Net: 1.97kg, Gross: 2.46kg...
  • Page 6: Installation Guide

    Installation Guide Requirements Door Thickness Clearance 70mm (2.75”) 40mm-60mm >190mm (7.48”) (1.57” - 2.36”) (with handle) Mortise Assembly Length Dead bolt Latch bolt Cable...
  • Page 7: Installation Type

    Installation Type Screws Quantity: 4 each • 06mm (0.23”) • 20mm For doors with thickness 40 - 45mm (0.78”) (1.57” - 1.77”) • 30mm For doors with thickness 45 - 50mm (1.18”) (1.77” - 1.96”) • 40mm For doors with thickness 50 - 60mm (1.57”) (1.96”...
  • Page 8: Prepare The Door

    Gap between door and door frame: <3mm (0.01”) Door and door frame material : Wood * Not for: metal gates, glass doors or sliding doors. If you are unsure if your door is suitable, send us web links to your door pictures to support@igloohome.co...
  • Page 9 How to use the Drill Sheet Drilling (Door) Fold here Make sure this is before drilling aligned to the centre holes for side of door edge Door edge Chiselling Depth Width: 2 - 3mm (0.0079” - 0.01”) Door edge Mark the center of the holes and then drill for accuracy.
  • Page 10: Installation Instructions

    Installation Instructions Determine the position of the door handle and pull until it clicks Front Assembly Back of Front Assembly Releasing of Catch In case you have positioned the door handle wrongly, release the handle catch that can be found behind the front / back lock assembly.
  • Page 11 Install Mortise Flat side of the latch faces in Mortise Pin Inside Screws 12mm (0.47”) Mortise Shaft Install Outer Body...
  • Page 12 Install Inner Body Mortise Cable Outer Body Cable * Chip is attached to the back assembly Screws 06mm (0.23”) 20mm (0.78”) 30mm (1.18”) 40mm (1.57”) Install Strike on the door frame. Ensure to chisel appropriately to the correct measurements. Case Strike Screws 12mm...
  • Page 13: User Guide

    User Guide Lock Anatomy Outer Body Key Card Reader Touch Screen Keypad Battery Cover Unlock 9V Jumpstart Emergency Keyhole Thumbturn Handle Clear...
  • Page 14 Features PIN / Bluetooth Unlock Master PIN Code Bluetooth Master Key The igloohome Mortise unlocks with a The igloohome Mortise unlocks with permanent Master PIN Code. Bluetooth via the app. User PIN Code Bluetooth Guest Key The mobile app can generate user...
  • Page 15: Features

    Features Security / Alarms Fire Detection Alarm Obstruction Alarm When the sensor on the inside of Will keep ringing when the Mortise the door detects a temperature lock is unable to lock/unlock fully. between 50°C - 70°C for a sustained This happens when the lock is low in period of time, the door will unlock battery, or the mortise alignment is...
  • Page 16: Unlocking

    Unlocking To unlock the door Key Card / Key Sticker igloohome App Bluetooth Basic Unlock Warehouse Julia PIN Code / Decoy PIN Code Basic Access Logs Settings igloohome App Physical Key Bluetooth Thumbturn Guest Key Warehouse John Handle Android-Create IOS-Claim...
  • Page 17: Locking

    Locking To lock the door Key Card Unlock Sensor/Timer Re-Lock Unlock Physical Key Thumbturn Legend ‘Unlock’ Key Open/Close Button Press and hold ‘Unlock’ Press Open/Close Button at the back of the lock Sensor Re-Lock Physical Key Refer to Lock Tutorial - Step 8 Use the physical key to lock the door Thumbturn Timer Re-Lock...
  • Page 18: App Onboarding

    Test Factory PIN Unlock 1234567890 In the factory mode (before pairing), the PIN to unlock is Register as a Lock User a) Download igloohome from App store / Play store. b) Create an account and login. Pairing a) Select [Add new igloohome lock]...
  • Page 19: Managing Access In App

    Bluetooth Guest Key Bluetooth Guest Key can be shared with other users for mobile access. It allows your guests to unlock the igloohome smart lock via Bluetooth. There are 3 steps to using a Shared Bluetooth Key Under [Access], create [+Access] and choose [Bluetooth Key] under [Access Type].
  • Page 20: 9V Jumpstart

    9V Jumpstart 9V Jumpstart Feature 1. Touch and hold the battery contacts against the 9V jumpstart pin on the lock and you will hear a series of beeps and the keypad will light up. 2. While holding the 9V battery to the jumpstart, key in your PIN code on the keypad followed by the ‘Unlock’...
  • Page 21: Lock Behaviour

    Lock Behaviour Keypad Security Lockout After several incorrect PIN code attempts, the igloohome Smart Mortise 2 keypad will be locked out and the security alarm will be triggered. Note: Physical key and Bluetooth Unlock can be used to unlock in this mode.
  • Page 22 Keypad Disabled Mode Keypad Disabled Mode prevents others from using PIN code to unlock when you are inside the property. Note: Physical key, Bluetooth key & Thumbturn can be used to unlock in this mode and the Keypad will be enabled after successfully unlocked. Passage Mode Passage Mode enables you to have easy access during high human traffic flow by deactivating auto relock.
  • Page 23: Airbnb Connect

    • If the access mail has been sent, changing these details will only affect the next reservation. • Changing these details on the igloohome app does not update the check-in/check-out time on the listing on the Airbnb website. Disconnect Airbnb Should you prefer to generate PIN codes for your guests manually, you may disconnect your Airbnb listing from the igloohome home listing with the steps below.
  • Page 24: Audio And Led Indications

    Audio and LED Indications Actions Indications Bluetooth Connection ‘Unlock’ icon flashes Blue 4 fast ascending tones and ‘Open’ Successfully Unlocked flashes green after unlocked Successfully Locked 1 long beep and ‘Close’ flashes red after locked Incorrect PIN 4 short beeps Invalid RFID 4 descending tones Obstruction Alarm...
  • Page 25: Troubleshoot

    • Check if the Bluetooth Key is expired. It must be accepted within 1 hour of generation • The mortise is low in battery. Switch to a new set • Update your igloohome app to the latest version of batteries • Switch to a new set of batteries...
  • Page 26 RF Exposure Statement To maintain compliance with FCC's RF Exposure guidelincs, This cquipment should be.installed and operated with minimum distance of 20cm the radiator your body. This device and its antenna(s) must not be co-located or operation in conjunction with any other antenna or transmitter...
  • Page 27 For enquiries go to: igloohome.co/support...

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