Troubleshoot - Igloohome Smart Mortise 2 Installer/User Manual

Troubleshoot

Pairing is unsuccessful
• Try with a different mobile device, using the
same username and password
• Update your phone's Operating system to the
latest version
• Restart the Bluetooth and internet connection on
your mobile device
• Restart igloohome app on your mobile device
• Switch to a new set of batteries
Keypad does not light up
• Use a 9V battery to jumpstart and switch to a
new set of batteries
Keypad is flickering
• The mortise is low in battery. Switch to a new set
of batteries
Generated PIN codes do not work
• Make sure that the generated PIN codes are
activated within the given hours
• Do a Bluetooth Unlock to refresh the app
• PIN codes may have been customised or expired
Changing Batteries
• To open the battery compartment, slide the
cover upwards and replace all four batteries
Lock is not working when
battery level is not 100%
• Do a Bluetooth unlock to refresh the
battery level on the app
• Battery level shown in the app may not
be accurate
• Use Alkaline batteries only
• Do not use: Heavy Duty, Eveready, GP, or
rechargeable batteries
* Using high quality batteries will improve the
performance and lifespan of the lock
Bluetooth Key is not working
• Restart the Bluetooth and internet connection on
your mobile device
• Check on the timezone of the home listing
against your phone time
• Check if the Bluetooth Key is expired. It must be
accepted within 1 hour of generation
• Update your igloohome app to the latest version
• Switch to a new set of batteries
Re-lock is not working
• Check battery level of the lock
• Make sure you have enabled sensor or timer
re-lock
Keypad lights up on touch only
• Check if the mortise is in keypad lockout mode
or security lockout mode
• Check that your lock is not muted
• Refer to pg. 22
25