Refund; Moto Refund - PAX S300 Manual

TRANSACTIONS OVERVIEW

Refund

Merchants are enabled for refund transactions and provided a Merchant Refund Card by their merchant bank.
Merchants should contact their bank to request this service and the card.
1. Operator selects REFUND types in refund amount
ENTER and terminal prompts for MERCHANT REFUND CARD
2. Press
3. Operator swipes MERCHANT REFUND CARD and enters REFUND PIN
4. Key in refund amount and press ENTER then prompt customer to PRESENT / INSERT or SWIPE CARD
5. Operator presents EFTPOS terminal to customer
6. Customer taps, inserts or swipes card
a. Insert or swipe - customer follows screen prompts to select account and enter PIN
b. Tap - customer follows screen prompts if required
7. EFTPOS terminal displays ACCEPTED or DECLINED result
8. EFTPOS Receipt will be offered (depending on receipt print/prompt settings)
9. EFTPOS terminal returns to idle screen ready for next transaction

MOTO Refund

MOTO Refunds can be performed in the same way as MOTO purchase. Merchant should select Refund
transaction type and use their Merchant Refund Card. The amount being refunded should be credited back to
the card used for the original purchase. Merchants should contact their bank to request this service and the card.
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