TRANSACTIONS OVERVIEW
Purchase
1. Operator selects PURCHASE and types in purchase amount
ENTER
and terminal prompts customer to PRESENT / INSERT or SWIPE CARD
2. Press
3. Operator presents EFTPOS terminal to customer
4. Customer taps, inserts or swipes card
a.
Insert or swipe - customer follows screen prompts to select account and enter PIN
b.
Tap - customer follows screen prompts if required
5. EFTPOS terminal displays ACCEPTED or DECLINED result
6. EFTPOS Receipt will be offered (depending on receipt print/prompt settings)
7. EFTPOS terminal returns to idle screen ready for next transaction
Purchase with Signature
In some cases, the customer may be able to select
Receipt will print with a space for the customer to sign in. The terminal will require the operator to verify the
customer signature to complete the transaction.
Your merchant agreement states you should keep a copy of your signed Merchant Receipts. These can be used to
verify the transaction should it be disputed at a later date.
Cash Out
(Contactless not available with cash out transaction type)
1. Operator selects CASH and types in cash-out amount
ENTER
and terminal prompts customer to INSERT or SWIPE CARD
2. Press
3. Operator presents EFTPOS terminal to customer
4. Customer inserts or swipes card
5. Customer follows screen prompts to select account and enter PIN
6. EFTPOS terminal displays ACCEPTED or DECLINED result
7. EFTPOS Receipt will be offered (depending on receipt print/prompt settings)
8. EFTPOS terminal returns to idle screen ready for next transaction
10
ENTER
instead of using their PIN. If this happens the Merchant