Troubleshooting; Spare Parts - WERTHEIM Elegance Robot Quick Start Quide

TROUBLESHOOTING

Servicing should be performed by an authorised service agent or qualified
technician.
Contact Wertheim Customer Service for your nearest authorised service agent
on 1800 815 270 (AUS), 0800 282 288 (NZ).
Problem
The robot cannot
start.
The robot cannot
charge.
The robot is
stuck.
Abnormal noise
during use.
Cleaning ability
declines or dust
falls out.
Not connecting
to WiFi

SPARE PARTS

Part
Roller Brush
Side Brushes x 2
Filter Set
Charger Base
Charger Adaptor
18
Cause
The indicator light illuminates
red. The battery requires
charging.
The indicator light illuminates
red while on the charging
base.
The indicator light illuminates
red and cannot move.
Main brush, side brushes or
wheels may be tangled with
debris.
The dust bin is full, the filters
are blocked or the main
brush is tangled with debris.
Wrong Wifi password Router
with 5GHz Wifi
Part Number
33788149
33788150
32201738
33201792
33201793
Solution
Place the robot onto the
charging base to
recharge.
Ensure that the charging
contacts are aligned to
the charging contacts on
the charging base.
Relocate the robot.
Turn off the robot and
clear the debris from the
main brush, side brushes
and wheels.
Empty the dust bin, clean
or replace the filters, and/
or clean the main brush.
Confirm home WiFi
password during Add
Device. Select 2.4GHz
WiFi router.