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Rebooting the system
system reboot: This gracefully reboots the appliance by shutting down all services before
powering down the server. This means on reboot the deduplication stores will start up from a clean
state.
Power On/Off Problems
NOTE:
It is not possible to power the HP StoreOnce Backup system on or off from the GUI.
The normal boot sequence can take up to 10 minutes. On power up the HP StoreOnce Backup
system runs its fans at high speed for approximately 10 seconds before returning to normal speed.
When powering off the HP StoreOnce Backup system make sure no backup or restore jobs are
running or scheduled to run while the HP StoreOnce Backup system is out of action.
HP StoreOnce Backup system shuts down automatically
If the HP StoreOnce Backup system has found a problem with the internal hardware which requires
the device to shutdown to avoid further hardware problems, the system Health LED on the front
panel will probably be flashing RED. Reboot and watch for errors on boot up.
HP StoreOnce Backup system does not boot up correctly
Check the Power LED on the front panel.
If the Power LED is OFF:
Check power is connected to the HP StoreOnce Backup system and is on.
The PSU may be faulty.
If the Power LED is AMBER:
Power on the HP StoreOnce Backup system using the Power button.
If it shuts down again, see
If the Power LED is GREEN but you cannot log in. Reboot and check for hardware errors as the
HP StoreOnce Backup system device boots up.
HP StoreOnce Backup system system Health LED is flashing RED (HP 4200 and 4400
Series)
One of the two power supplies is faulty or not connected to power at power on time, causing a
warning condition. Check the LED on the PSU to ensure it is not faulty (it should be green). Ensure
both power supplies are connected and reboot to clear this LED. The HP StoreOnce Backup system
will work satisfactorily with one power supply, but without any redundancy. It is recommended to
power on the second power supply or replace the power supply as soon as possible.
Cannot access a storage shelf (HP StoreOnce 42xx and 44xx Backup
systems)
If you disconnect a storage shelf, you must reconnect it to the same port to which it was originally
connected. Do not daisy chain storage shelves.
Cannot connect to a NAS share
The following sequence will cause problems when connecting to a NAS share.
1.
Create an NFS share and mount it on a Linux box.
2.
Delete the share on the HP StoreOnce Backup system without unmounting it from the Linux
box.
3.
Recreate the share again with the same name.
(page
51).
Cannot access a storage shelf (HP StoreOnce 42xx and 44xx Backup systems)
51
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