Troubleshooting; Connecting To The Network; Connecting To The Storeonce Backup System From The Backup Application - HP StoreOnce G3 Installation And Configuration Manual

8 Troubleshooting

Use the information in this chapter to troubleshoot problems. More detailed troubleshooting
information can be found at http://www.hp.com/support.
This chapter provides troubleshooting information on:
Connecting to the network (page 49)
Connecting to the StoreOnce Backup System from the backup application (page 49)
Performance (page 50)
Using the 10-Gb ports (page 50)
Power off and power on (page 51)
Cannot connect to NAS share (page 51)
Cannot access a storage shelf (page 51)

Connecting to the network

If you cannot access your device on the network, please check the following:
1. Regardless of the network configuration mode and interface type, please ensure that there is
a CAT-5E (or above) Ethernet cable connected to network port.
2. Check that the LEDs are flashing on the LAN Port. (See also
If no LEDs are flashing, you do not have a network connection – check your Ethernet
cable or consult your network administrator.
If LEDs are flashing, check that you have the correct IP address for your HP StoreOnce
Backup system. Are you using DHCP or Static IP addressing for your HP StoreOnce Backup
system? If you are unsure of your settings, please use the StoreOnce CLI command:
# net show status all
3. Is your network running IPv4 mode?
IPv6 mode is not supported.
Ensure that you have selected the correct IP Address for the network you are using.
At this time, the HP StoreOnce Backup system does not support DHCPv6.
4. If you still cannot access the HP StoreOnce Backup system, contact HP Support.

Connecting to the StoreOnce Backup system from the backup application

Make sure you have the latest version or software patches for the backup application. Please see
http://www.hp.com/go/ebs
Stop and restart the backup application services after the backup device has been discovered. If
you still cannot access the device, check Device Manager to make sure it is accessible from the
host.
For iSCSI devices: Make sure that the iSCSI initiator is connected to the devices and log on
to them, if they are not, configure them on the Targets tab of the iSCSI Initiator.
For FC devices: Models with an 8Gb FC card have a theoretical limit of 255 devices per FC
port on a host or switch; models with 4Gb FC card have a theoretical limit of 127 devices
per FC port on a host or switch
for supported applications.
Understanding LEDs (page
Connecting to the network
44).)
49