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You can access in-depth Online Help that covers all operator and
feature aspects of your SendPro® software and SendKit in detail. To
access this information, press the Help icon
select See More Help Topics.
Carrier Services and Packaging
For information about size and weight restrictions, visit the carrier's
website:
Canada Post
Purolator
UPS
FedEx
Note: Available carriers dependent on Sendpro subscription.
Troubleshoot
Printing Issues
Labels printing too small
If your labels are printing too small, the wrong paper size may be
selected. To correct this:
Select Settings icon
If the Choose Format menu is set to Plain Paper - 8.5 x 11, select Roll
- 4 x 6.
Note: If Plain Paper - 8.5 x 11 is always selected by default, you can
change this to 4 x 6 by adjusting your default label printing settings.
Printing problems on PB-SP100
If you experience problems with a PB-SP100 printer, such as poor print
quality, misaligned labels, jams, or flashing LED indicator lights, ensure
that the roll is properly installed in the printer.
If the labels are blank, the roll may be loaded upside down.
The two blue brackets in the PB-SP100 printer are spring loaded to
keep the roll in place. Slide the blue brackets apart to place the roll
between them with the adhesive labels on the top and the disposable
material on the bottom.
Scale Issues
If the scale icon is grayed out and cannot be selected, or if the scale
icon can be selected, but does not update to reflect the weight from
the scale, this indicates that:
• The scale being used is not compatible with SendPro®.
• The scale app has not been installed.
• There is nothing on the scale.
• There is a USB hub between the scale and the computer.
Ensure that the compatible scale is installed:
70lb/30Kg USB scale (item number SL-397-D)
• Ensure that the scale app is installed. For details, see Install the
Scale.
• If the scale icon in is grayed out, place an item on the scale. The
scale icon should then display the weight of the item on the scale.
• Ensure that the USB cable is connected directly from the scale to
the computer.
• Do not use a USB hub between the USB scale and the computer.
Note: When the scale is connected to a computer with the USB cable,
the power button on the scale will be disabled. The power button is
only used when the scale is powered with a 9-volt battery. There is no
need to use a battery if the scale is connected to the computer with a
USB cable.
pitneybowes.com/ca/en/spnetworksendkit
*AW33139reva*
AW33139 Rev. A 08/20
©2020 Pitney Bowes Inc.
All Rights Reserved
then Label Options.
If you're still having trouble, visit
for Support.
from your app and
5500 Explorer Drive
Mississauga, ON L4W 5C7
www.pitneybowes.com/ca/en
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