Appendix B Troubleshooting - Alphasmart AS 3000 User Manual

The QuizManager control bar shows a yellow indicator.
A yellow indicator means that the an AlphaSmart device connected to
the AlphaHub or by USB cable to the computer does not have the
AlphaQuiz SmartApplet installed. Send any files that you want to
save from the AlphaSmart device to your computer, and use
AlphaSmart Manager to install AlphaQuiz on that AlphaSmart device.
The QuizManager control bar shows a black indicator, but
there is an AlphaSmart device connected to the related port or
direct USB cable.
There are a few reasons why this situation might occur:
• That AlphaSmart device may be powered off, or may have a
version of AlphaWord earlier than v1.4 installed. Make sure the
AlphaSmart device is powered on, and check the version number
that appears when the device starts up.
• Some older AlphaSmart 3000s need to be powered on before they
are connected to either the hub or the computer. If the device is
connected but the indicator is black, disconnect the device, turn
it on, and then reconnect it.
• Make sure that QuizManager was properly installed. When
installed correctly, the installer loads drivers (required software)
for AlphaHub and USB communications. On the Macintosh, you
can use the System Profiler to check whether the system software
detects the AlphaHub.
Troubleshooting
Troubleshooting
Appendix B
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