Troubleshooting; When I Click The Plus Sign (Or Arrow) To Check Connections, Alphasmart Manager Doesn't Show That Any Alphasmart Devices Are Currently Connected; I Have A Neo Connected To A Port On The Alphahub, But When I Check The Connections, The Indicator Is Black Instead Of Green - Alphasmart NEO 2 User Manual

T
ROUBLESHOOTING
When I click t he plus sign (or arrow) to check connections, AlphaSmar t
Manager doesn't show that any AlphaSmart devices are curr ently
connected.
I have a NEO connected to a port on the AlphaHub, but when I check the
connections, the indicator is bl ack inst ead of green.
AlphaSmart Manager 2 User Manual
This chapter describes some common difficulties and solutions for
AlphaSmart Manager. If you're having a problem that you don't see described
here, consult the AlphaSmart Web site or contact Technical Support.
• If you're using a SmartOption Mobile Lab, make sure the power switch on
the back or side of the AlphaHub in the cart is turned on. A green light on
the front of the AlphaHub indicates that the power is on. Make sure your
computer is properly connected to the AlphaHub and that the USB cable
connecting the two is securely attached at both ends.
• If you're using just one NEO, make sure the cable is securely connected at
the NEO and the computer.
• Be patient. It can take up to thirty seconds for AlphaSmart Manager to
recognize NEOs connected to an AlphaHub and to display them in the
connection status area.
• On a Windows computer, use the Device Manager to list hardware devices.
(In Windows 2000 or XP: click Start
Hardware tab > Device Manager button; for Windows Vista: click
Settings Control Panel
AlphaHub will be in the Universal Serial Bus controllers section.
• Try plugging the NEO or AlphaHub into a different USB port on your
computer. If a Hardware Wizard appears (Windows only), step through the
on-screen instructions completely, clicking Continue Anyway if a
message appears about Windows XP certification.
Try plugging that NEO into the AlphaHub using a different hub cable.
Control Panel System
System Device Manager.) The
69