Zoom 1065 User Manual
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Zoom 1065 User Manual

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Summary of Contents for Zoom 1065

  • Page 1 ADSL X5...
  • Page 2 NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form. The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no warranty or representation, either expressed or implied, with respect...

  • Page 3: Table Of Contents

    ... 4 VERVIEW ... 5 NSTALLATION NSTRUCTIONS ... 5 MPORTANT EFORE EGIN ... 5 ACKAGE ONTENTS X5 ... 7 NSTALLING THE ... 7 INDOWS NSTALLATION ACINTOSH AND INUX NSTALLATION ONNECTING ADDITIONAL DEVICES TO THE INTERNET X5 S ...25 EMOVING THE OFTWARE ...

  • Page 4: Overview

    Overview The X5 integrates an ADSL modem, a router, and a four-port switch in one device. It includes an advanced firewall, which allows you to control Internet access from your local network, and which protects your local network from unwanted Internet traffic. With four ETHERNET ports, the X5 supports the direct connection of up to four computers with Ethernet ports.

  • Page 5: Installation Instructions

    To do this, you need to sign up with an ADSL service provider. (Your service provider may refer to “ADSL service” as “DSL service.”) Package Contents Your package contains the items shown below: Zoom X5 ADSL Modem Phone Cord Ethernet Cable Chapter 1: Installation Instructions...

  • Page 6: You Will Also Need

    The CD contains the installation software, documentation, warranty, and Customer Support information. If anything is missing or damaged, please contact Zoom Customer Support or your retailer or distributor. In addition, the package may include: • Phone-jack adapter to adapt the phone cord to a particular phone jack (certain countries only) •...

  • Page 7: Installing The X5

    Macintosh and Linux users: please go to page 10. Windows Installation Windows users can quickly install the software and hardware and configure the X5 using Zoom's multilingual Installation Assistant on the CD. If you encounter a problem using the Installation Assistant, follow the instructions for Macintosh and Linux users starting on page 10.
  • Page 8 Note If you need to use the X5’s USB option, you must remove any existing USB modem drivers on your Windows computer before installing this software.On the desktop, click the Start button, and then—depending on your operating system—either click Control Panel, or click Settings and then Control Panel.
  • Page 9 Windows Vista: If the AutoPlay dialog box appears, click Run Setup.exe. If the User Account Control dialog box appears, click Allow. Select your language, select Installation Wizard, and follow the prompts to install the X5. Windows Vista: If a message tells you that Windows can't verify the publisher of the driver software, select Install this driver software anyway.

  • Page 10: Macintosh And Linux Installation

    If you are prompted to enter your user name and password, remember that they are case-sensitive: When you complete the installation and setup, click Finish to update your modem and close the Install Assistant. Congratulations! You have established communication and your computer is now connected to the Internet.
  • Page 11 Important! Do not connect additional computers or a network device (such as a wireless access point, router, hub, or switch) to the other ETHERNET ports at this time. These instructions will let you know when to connect them. Windows users only: If you are connecting via USB, plug one end of the USB cable into the modem’s USB port and the other end into your computer’s USB port.
  • Page 12 DSL light should become steady on. If it does not, refer to the Troubleshooting section on page 57. Note: We recommend that at this point, if you haven’t already done so, you put an ADSL filter on every phone connected to the ADSL phone line. DO NOT put a filter between the X5and the wall jack that it is connected to.

  • Page 13: Establishing Communication

    Establishing Communication You must set up the X5 so that it can communicate with your Internet service provider. To do this, you use the Zoom Configuration Manager. To log in to the Zoom Configuration Manager, do this: Open your Web browser and, in its address bar, type http://10.0.0.2 if you are using the Ethernet jack or...
  • Page 14 The Zoom Configuration Manager opens and displays its Basic Setup page. Use this Web page to configure the modem so it can connect with your Internet service provider. You can configure the X5 manually or you can have the modem automatically configure itself.
  • Page 15 (if you are NOT using a static IP address) or on page 20 (if you have a static IP address). Select AUTOMATICALLY if neither of the special circumstances mentioned above fits your situation. When this option is selected, the screen changes to show automatic configuration options.
  • Page 16 Autodetect page and notice that the Encapsulation setting has changed from bold to regular text. (These are NOT the same User Name and Password that you used earlier to open the Zoom Configuration Manager.) Tip: If you do not know your Login Name and Password, contact your service provider and tell them that you misplaced the information.

  • Page 17: Configuring The X5 Manually

    If your Encapsulation setting begins with something other than PPP: The EOA Interface—Add page will open. Click Save Changes on this page (without changing any settings on it). A screen appears to let you know that the process was a success. Click Close to return to the Autodetect page and notice that the Encapsulation setting has changed from bold to regular text.
  • Page 18 User Name (usually your email address or the characters preceding the @ sign in your email address) and a Password. (These are NOT the same User Name and Password you that you used earlier to open the Zoom Configuration Manager.) at the far right of the box to...
  • Page 19 Tip: If you do not know your Username and Password, contact your service provider and tell them that you misplaced the information. If your Encapsulation setting begins with 1483 Bridged or 1483 Routed: The Username and Password boxes will automatically disappear from the page because you do not need to enter this information.

  • Page 20: If You Did Not Connect

    IP provider specifically instructed them to use static IP addressing should change this setting. Click the Advanced Setup icon the Zoom Configuration Manager to open the Advanced Setup page. Click the WAN Configuration button, located in the Configuration group.
  • Page 21 Enter the appropriate information on the WAN Configuration page. Use the table below as a guide. For this setting… Do this… Current Select Enabled from the drop-down list. Connection (That is, click the arrow right of the box to view the items in the list, then select Enabled.) Encapsulation Select your service provider’s...

  • Page 22: Connecting Additional Devices To The Internet

    Verify that your Internet connection is working. Open your Web browser and try to connect to a familiar Web address. If you connect successfully, your installation is complete and you are ready to browse the Web! If you want to connect more computers or a network device to the X5, continue with the next section, Connecting Additional Devices to the Internet.

  • Page 23: To Connect Additional Computers

    Once your initial computer has been successfully connected to the Web, you can now connect the other computers and/or a network device. • To connect additional computers directly to the X5, see the next section. • To connect a network device to the X5, see page 24. To Connect Additional Computers Shut down the computer you want to add to the X5.

  • Page 24: To Connect A Network Device

    To Connect a Network Device This section provides general instructions for connecting a network device (such as a wireless access point, router, hub, or switch) to the X5. For information about setting up your network device, please refer to the documentation that came with that device. Plug one end of an Ethernet cable into one of the modem’s ETHERNET ports (1, 2, 3, or 4) and the other end into the network device’s Ethernet port.

  • Page 25: Removing The X5 Software

    X5. From your Windows desktop, click the Start button, point to Programs or All Programs, point to Zoom ADSL Modem, then select Uninstall X5 ADSL Modem. When prompted to confirm your choice, click Yes.

  • Page 26: Universal Plug And Play

    There is no setup for you to do. If You Need Help Zoom has many Technical Support services available to its customers. You can access these services in a variety of ways: •...

  • Page 27: Status Monitoring

    Most users can skip this chapter, as it is primarily for advanced users and for those who are instructed by their Internet service provider or Zoom Technical Support to verify settings, usually for troubleshooting. If you are using an access point or a network hub, you can monitor your X5 from any of the computers that are connected to the access point or hub.

  • Page 28: Monitoring System Status

    Monitoring System Status If you want to check the overall system status, click the System Status icon at the top of any page in the Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 13.)

  • Page 29: Monitoring Adsl Status

    If you want to check the status of your ADSL connection, click the ADSL Status icon at the top of the Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 13.) The ADSL Status page provides information about your ADSL connection.

  • Page 30: Advanced Setup Options

    Advanced Setup Options The options that are set by default when the X5 is installed are sufficient for most users. However, those that want or need to change the X5’s settings can do so using the Advanced Setup page. This chapter explains how to specify advanced options. The information in this chapter applies to you if: •...

  • Page 31: How To Use The Advanced Options

    Advanced Setup icon at the top of any page in the Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 13.) You will notice that there are numerous buttons on the page, broken into three groups: Configuration, Status, and Administration.

  • Page 32: Configuration Buttons

    Tip: If you plan to specify advanced options, you can view detailed information about each option in the online help. To open the help, click the button for the settings you want to specify (for example, the Firewall button to open the Firewall Configuration page), then click the Help icon at the top of the screen to open a help topic specifically about the page you are viewing.
  • Page 33 This button… Opens a page that lets you… IP Filtering Set up rules to control the forwarding of incoming and outgoing data between your LAN and the Internet and within your LAN. For example, you can create IP filter rules to block attempts by certain computers on your LAN to access certain types of data or Internet locations.
  • Page 34 This button… Opens a page that lets you… Specify whether the X5 can communicate with other routing devices and, if so, on which interfaces. It also lets you specify how long routes remain in memory. Specify the settings that control the connection between the X5 modem and your Ethernet jack or USB port (depending on which you used to connect the modem).

  • Page 35: Status Buttons

    Status Buttons The buttons in the Status group are typically used for maintenance and troubleshooting. The following table lists each button in the Status group and gives a brief description of the settings you can specify. Click a button below, then click the Help icon at the top of the screen to open an online help topic about the page you are viewing.

  • Page 36: Administration Buttons

    The buttons in the Administration group are typically used for administrative tasks, such as diagnostic testing, upgrading firmware, changing your Zoom Configuration Manager password, etc. Click a button below, then click the Help icon at the top of the screen to open an online help topic about the page you are viewing.

  • Page 37: Changing Your Wan Settings

    Changing Your WAN Settings Use the WAN Configuration page to change your Wide Area Network (WAN) settings and to specify a static IP address (if you have arranged/paid for one). To open this page, click the WAN Configuration button on the Advanced Setup page. Important! If you want to use static IP addressing, see Using Static IP Addressing on page 20 for information on how to do this.

  • Page 38: Changing Your Firewall Settings

    Changing Your Firewall Settings Use the Firewall Configuration page to change the X5’s firewall settings. To open this page, click the Firewall button in the Configuration section of the Advanced Setup page. When you install the X5, a firewall is automatically established to offer your computer protection as you use the Internet.

  • Page 39: Changing User Names And Passwords

    User Configuration button, located in the Administration group on the Advanced Setup page. When you installed the X5 and tried to open the Zoom Configuration Manager, you were prompted for a User Name and Password in order to gain access. (The default name and password were supplied to you on page 13.)
  • Page 40 User Configuration page. Click Write Settings to Flash. In addition, you can also create additional logins (that is, user names and passwords) with varying degrees of access to the Zoom Configuration Manager. For more information about managing logins, click the Help icon at the top of the screen while you are on the User Configuration page.

  • Page 41: Backing Up Your Configuration

    This feature may be especially useful when you receive firmware updates from Zoom. Installing the update may overwrite your customized settings with default values. Before you update the firmware, backup your configuration. Then, after the firmware has been updated, restore your configuration.

  • Page 42: To Restore A Configuration

    To restore a configuration On the Backup/Restore Config page, click Browse and navigate to the file containing the configuration to which you want the X5 restored. Click Upload. For more information about backing up and restoring your customized settings, click the Help icon at the top of the screen while you are on the Backup/Restore Config page.

  • Page 43: Restoring Default Settings

    If you can open your Web browser and access your X5’s user interface, do the following to perform a software reset: Log into the Zoom Configuration Manager and click the Advanced Setup icon to open the Advanced Setup page. (See page 13 if you need help logging in.) In the Administration section, click the Reboot button.

  • Page 44: Using Ip Filters

    Using IP Filters Use the IP Filter Configuration page to set up IP filters to allow or block traffic coming into your computer from the Internet. To open this page, click the IP Filtering button in the Configuration section of the Advanced Setup page. To filter Internet traffic, you must define one or more rules (that is, criteria you want the information to meet before it can proceed).

  • Page 45: Adsl Internet Settings Tables

    We post updated tables on our Web site. If your country is not listed in the tables below, please consult www.zoom.com Note to USA customers If your ADSL service provider is not shown below, first use the settings for Service Provider Not Shown at the bottom of the table.
  • Page 46 Service Provider VPI VCI Encapsulation SBC (1) SBC (2) SBC (3) Socket (1) Socket (2) Socket (3) Sonic Sprint (Embarq) (1) Sprint (Embarq) (2) Uniserve Verizon (1) Verizon (2) Service Provider Not Shown Table B: Countries Other Than The USA Service Provider VPI VCI Encapsulation Australia-Telstra...
  • Page 47 Service Provider VPI VCI Encapsulation Italy Jamaica (1) Jamaica (2) Jamaica (3) Jamaica (4) Kazakhstan Mexico Netherlands-Baby XL Netherlands-BBNED Netherlands-BBNED-Bridged Netherlands-MX Stream Portugal Saudi Arabia (1) Saudi Arabia (2) Saudi Arabia (3) Saudi Arabia (4) Saudi Arabia (5) Saudi Arabia (6) Spain- Albura, Tiscali Spain- Colt Telecom, Ola Internet 0 Spain -EresMas, Retevision...

  • Page 48: Appendix B. Front And Back Panels

    Appendix B Front and Back Panels The front panel of the X5 looks like this: The following table describes the LEDs on the front panel. Description POWER Lights when the X5 is plugged into a power source. ETHERNET Lights when the corresponding ETHERNET port of the X5 is connected to the Ethernet port of a powered-up device.
  • Page 49 The back panel of the X5 looks like this: Port or Description button Connects the modem to the ADSL telephone wall jack. Connects the modem to the Ethernet port of a Windows computer. ETHERNET Ports for connecting the modem to an access point, a network hub, or the Ethernet port of a computer.

  • Page 50: Tcp/Ip Network Settings

    Appendix C TCP/IP Network Settings If you are using a Macintosh or Linux computer, you must ensure that your computer’s TCP/IP network settings are configured properly. Otherwise, you will not be able to connect to the Internet. Note: If you are using a Windows computer, you do not have to configure the TCP/IP settings.

  • Page 51: Mac Os X

    Macintosh TCP/IP Settings How you configure your Macintosh computer’s network settings differs, depending on your Mac OS. For OS X, follow the instructions below. Otherwise, go to page 52. Mac OS X From the Dock, choose System Preferences and then Network to display the Network pane.
  • Page 52 Mac OS 7.6.1 - 9.2.2 From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP Window. Under Connect via:, select Ethernet built-in. Under Configure:, select Using DHCP Server. Do not enter anything in the DHCP Client ID field. Close the TCP/IP Window.

  • Page 53: Linux Tcp/Ip Settings

    Linux TCP/IP Settings The instructions for setting up boot-time DHCP vary dramatically by distribution, so you may want to refer to your particular version’s documentation. Note: If you have more than one network card installed, you will need to pick distinct Ethernet identifiers for each (eth0, eth1, eth2, and so forth).

  • Page 54: Windows Tcp/Ip Settings

    Windows TCP/IP Settings How you configure your Windows computer’s network settings differs, depending on your operating system. Windows XP Open the Internet Protocol (TCP/IP) Properties dialog box. From the desktop, click the Start button, point to Control Panel, and then click Network and Internet Connections.

  • Page 55: Windows 2000

    Windows 2000 Open the Internet Protocol (TCP/IP) Properties dialog box. From the desktop, click the Start button, point to Settings, then Network and Dial-up Connections. Right-click the Local Area Connection icon, and select Properties. Select your NIC card’s TCP/IP entry (it should include “TCP/IP”...
  • Page 56 Windows 98/Me Open the Internet Protocol (TCP/IP) Properties dialog box. From the desktop, click the Start button, point to Settings, then Control Panel. Double-click the Network icon to display the Network dialog box. Select your NIC card’s TCP/IP entry (it should include “TCP/IP”...

  • Page 57: Appendix D. Troubleshooting

    ADSL Username and Password correctly. (Note that this is NOT the username and password you used to log into the Zoom Configuration Manager on page 13.) If you had the modem automatically configure its settings, open the Basic Setup page, ensure that MANUAL is selected, then select 7 from the Virtual Circuit drop-down list.
  • Page 58 If you manually configured your modem, open the Basic Setup page, ensure that MANUAL is selected, then enter the correct Username and Password in the boxes provided. Click Save Changes and Write Settings to Flash. • Verify that your service provider’s ADSL connection is functioning properly.
  • Page 59 Windows XP Windows 98/Me/2000 On the Welcome to the New Connection Wizard dialog box, click Next. (If you see a Location Information dialog box, click Cancel and then when asked if you are sure you want to cancel, click Yes to return to the Welcome dialog box.) On the Network...
  • Page 60 ADSL connection. Problem I cannot log into the Zoom Configuration Manager. I have typed http://10.0.0.2 or http://10.0.0.3 (depending on whether I am using the X5’s Ethernet jack or USB port), but I am not prompted for a User Name and Password.
  • Page 61 • If you are using a Windows computer, perform a Release/Renew operation: Windows 2000/XP: From the desktop, click the Start button, then point to Programs, point to Accessories, and then select Command Prompt. Type ipconfig /all and press the Enter key on your keyboard. In the subsequent dialog box, make sure the NIC adapter is highlighted in the drop-down list, click Renew and then click Release.
  • Page 62 Problem The computer on which I installed the X5 software is connected to the Web, but the computers connected through my network device cannot access the Internet. Solution The problem is most likely with your network device (such as a wireless access point, router, hub, or switch).

  • Page 63: Appendix E. Regulatory Information

    Appendix E Regulatory Information U.S. FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US:AAAEQ##TXXXX.
  • Page 64 U.S. FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

  • Page 65: Safety Notices

    Safety Notices CAUTION: To reduce the risk of fire, use the supplied phone cord or an AWG 26 or larger UL-listed or CSA-certified telecommunication line cord. Do not use this product near water – for example, in a wet basement or near a swimming pool.

  • Page 66: Declaration Of Conformity

    Le constructeur déclare sous son entière responsabilité que ce matériel est conforme à la Directive 1999/5/EC via les documents ci-dessous. Ce produit a reçu le marquage CE. Hiermit erklärt Zoom die Übereinstimmung des Gerätes modem mit den grundlegenden Anforderungen und den anderen relevanten Festlegungen der Richtlinie 1999/5/EC. Dieses Produkt ist das gekennzeichnete CE.

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