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Zoom 10/100BaseT User Manual

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U S E R ' S
M A N U A L
10/100BaseT (Ethernet)

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Summary of Contents for Zoom 10/100BaseT

  • Page 1 Zoom CableModem U S E R ’ S M A N U A L 10/100BaseT (Ethernet)

  • Page 2: Table Of Contents

    Contents ............... 3 ETTING TARTED ........... 3 ONTACTING ABLE OMPANY ..............4 ACKAGE ONTENTS ............. 5 ..... 6 AMILIARIZING OURSELF WITH ABLE ODEM ........8 NSTALLING ABLE ODEM ........8 NSTALLING THE ABLE ODEM OFTWARE .............11 AKING THE ONNECTIONS ’ ...........14 ODEM OWER...

  • Page 3: Getting Started

    Contacting Your Cable Company Please fill out the information in the following table before you begin installing your Zoom cable modem. Your cable service pro- vider needs this information to ensure that your modem connects to the Internet successfully. Note: This manual assumes that you have already arranged for cable modem service and established a cable modem account with your cable company.

  • Page 4: Package Contents

    If you are missing anything, contact your dealer or cable service provider. • Cable modem • Ethernet cable • Power adapter • Software on a CD-ROM • Vertical mounting stand. Software CD-ROM Modem Vertical Mounting Stand Power Adapter Ethernet Cable Zoom Cable Modem User’s Manual...

  • Page 5: You Will Also Need

    Note: Because there is great variety in the way cable is installed, Zoom does not provide a coaxial cable to connect your modem to your cable system. Your cable company may provide the appropriate length cable for your use. If the company doesn’t supply the cable, you should buy a coax-...

  • Page 6: Familiarizing Yourself With

    Familiarizing Yourself with Your Cable Modem Your Zoom cable modem has several LED light indicators on its front panel, so you can monitor its operation and perform trouble- shooting if necessary. The following table defines these lights and explains how to inter- pret them.
  • Page 7 If you would like to use your cable modem with multiple comput- ers, you can do so by adding a hub, router, or gateway. Zoom of- fers gateway/routers that work with your cable modem. You will also have to contact your cable service provider.

  • Page 8: Installing Your Cablem

    Install your cable modem software first, before connecting the modem hardware. Follow these steps. Your computer should be on. Insert the Zoom CD into your computer’s CD-ROM drive. The CD will start automatically. (If it doesn’t, from the desktop, go to Start | Run and then type d:\setup.exe, where d: is the letter of your CD-ROM...
  • Page 9 When the main menu appears, click Cable Modem Installa- tion Wizard. Be sure to read the Prepare to Install directions, take action as needed, and then click Continue. When the Choose Your Modem dialog box displays, click Ethernet External Cable Modem. 1 Installing Your Cable Modem...
  • Page 10 The Zoom PC Resource Checker checks your computer to verify that it has appropriate resources to support your cable modem model. You will see a screen similar to the one below. • If your computer has the recommended resources, click Continue to proceed.

  • Page 11: Making The Connections

    Making the Connections Connecting your cable modem is simple. Typical connections are shown below. Coaxial Cable Power Adapter Ethernet Cable Tips: ✔ If you are using the mounting stand and find that the modem is top heavy with the coaxial cable connection on top, turn the modem over so that the coaxial cable connection is on the bottom.
  • Page 12 Cable connector on the back of the modem. Connect the power cord. Insert the small round end of the power cord into the Power socket on the back of the cable modem. Plug the power adapter into the wall socket. Zoom Cable Modem User’s Manual...
  • Page 13 Restart your computer. You should see a dialog box similar to the one below. Note: If this dialog box does not display automatically, go to Start |Programs |Zoom Cable Modem |Cable Modem Monitor. Select your computer’s Ethernet NIC card from the drop- down list and click Next.

  • Page 14: Rocess

    MAC address once you completed the hardware installation. The cable company may need the cable modem’s MAC addresses (located on your cable modem’s label), or request billing informa- tion. Refer to the table on page 1. Zoom Cable Modem User’s Manual...

  • Page 15: The Next Step

    The Next Step If you are like the majority of users, your cable modem installation is complete. Turn to Chapter 3 (page 19) to learn how to use your modem. The exceptions are as follows: • Your Internet browser setting may need adjustment. If you are unsure, turn to Chapter 2 (page 16) for advice.

  • Page 16: Configuring Yourb

    Internet Explorer 4.0 Start Internet Explorer. Open the View menu and select Internet Options. In the Internet Properties dialog box, click the Connections tab. Click Connect to the Internet using local area network, and click OK. Zoom Cable Modem User’s Manual...

  • Page 17: Ater

    Internet Explorer 5.x or Later 1 1 1 1 On the desktop, click the Internet Explorer icon. If you cannot access the Internet Explorer menu, follow these steps: • Click Start | Settings | Control Panel. • Click the Internet Options icon, and go to Step 3. 2 2 2 2 Click the Tools menu, and then Internet Options.

  • Page 18: Internet Explorer

    In the Preferences dialog box, click the Advanced option, and then click Proxies. 4 4 4 4 Select the option that allows you to connect to the Internet directly. AOL 5.0 or higher has a cable modem option that configures your connection automatically. Zoom Cable Modem User’s Manual...

  • Page 19: Using Your Cable Modem

    Internet application. Connecting to the Internet Once you have correctly installed the Zoom cable modem, it will power up and synchronize itself with the cable network. The PWR light, SYNC light, and 10BT light will light up, indicating that eve- rything is complete.
  • Page 20 To access the CM Monitor, from the desktop click Start | Pro- grams | Zoom Cable Modem | Cable Modem Monitor. Then double-click the monitor icon in the system tray: A dialog box similar to the one below displays.
  • Page 21 Depending on your cable modem model, you may be able to click the More Details button for more technical information. The ta- ble below defines this information. Most fields have “rollover” text definitions: If you move your mouse over a field’s label, a defini- tion of that field pops up.
  • Page 22 Right-clicking the system tray icon displays a brief menu of op- tions. From here, you can • Open the CM Monitor’s Status screen. • Close the CM Monitor’s Status screen. • Quit the CM Monitor application. • Review information about the application. Zoom Cable Modem User’s Manual...

  • Page 23: Ending An Internet Session

    Ending an Internet Session After you have completed your Internet session, close the browser you are using. The Zoom cable modem will remain connected with the cable system and will be ready to open another session. If You Lose Power...
  • Page 24 Note: The Resource Checker, User Manual, and complementary software are also installed on your computer as part of the cable modem installation process. When you perform the instructions above, everything associated with your cable modem is removed. Zoom Cable Modem User’s Manual...

  • Page 25: Appendix A Troubleshooting

    Frequently Asked Questions, or FAQs, located on the CD, or visit our Web site. There is also a section describing our Zoom cable modem Monitor Utility (see page 19). This utility is intended to help technicians assist customers quickly and easily.
  • Page 26 Problem: I want to connect multiple PCs to my cable mo- dem but I don’t know how. Solution: There are numerous ways to do so—for example, Zoom offers wireless and wired Gateway products that serve this purpose—but you should first contact your cable service provider. Zoom Cable Modem User’s Manual...
  • Page 27 Problem: I receive the message “Unknown Network Adapter.” Solution: This problem can result if a NIC adapter is physically present and recognized by Plug-and-Play, but the proper drivers were not installed; Windows may have added the device to the Other Devices list under De- vice Manager.
  • Page 28 Note: Sometimes, when your cable modem service is restored after a disruption, you may experience difficulty communi- cating. If this happens, disconnect and reconnect the power, and let the modem perform the automated syn- chronization process again. Zoom Cable Modem User’s Manual...

  • Page 29: Settings

    Appendix Windows 95, Macintosh, and Linux Users: Configuring Your Network Settings If you are using the Windows 95 or Linux operating system, or if you are using a Macintosh computer, you must ensure that your computer’s network, or TCP/IP, settings are configured correctly.
  • Page 30 Step 5. If you don’t see the line, continue with Step 2. If you don’t see TCP/IP listed, click the Add button to display the Select Network Component Type dialog box. Click to highlight Protocol and click Add. The Select Network Protocol dialog box displays. Zoom Cable Modem User’s Manual...
  • Page 31 Click to highlight Microsoft and then click to highlight TCP/IP in the Network Protocols list. Then click OK. The Network dialog box from Step 1 displays. There should now be an entry for TCP/IP. Click NO if you are asked to restart your computer.
  • Page 32 1 1 1 1 TCP/IP to display the TCP/IP dialog box (you will use this dialog box in Step 6). On the main toolbar, from the File menu, choose Configu- 2 2 2 2 rations. Zoom Cable Modem User’s Manual...
  • Page 33 3 3 3 3 4 4 4 4 The Duplicate Configuration dialog box appears. Type a name, such as “Zoom Cable Modem,” and click OK. The Configurations dialog box appears again. Highlight 5 5 5 5 your new configuration—in our example, Zoom Cable Mo- dem—and click Make Active.
  • Page 34 LAN. If you need to adjust your browser settings, however, turn to Chapter 2 (page 16) for instructions. Otherwise, skip to Chapter 3 (page 19) to learn how to get the most out of your modem. Zoom Cable Modem User’s Manual...
  • Page 35 From the Location: drop-down list box, select New Lo- cation…. In the dialog box, type a name of your choos- ing, such as “Zoom Cable Modem,” and click OK. 3 3 3 3 Under the Configure drop-down tab, choose Built-in Ethernet or Ethernet.
  • Page 36 /sbin/ifup eth0. For SuSE Edit the file /etc/rc.config; search for the variables NETCON- FIG, NETDEV_0, and IFCONFIG_0. Set them as follows (see the instructions near each one in rc.config): Zoom Cable Modem User’s Manual...
  • Page 37 NETCONFIG="_0" NETDEV_0="eth0" IFCONFIG_0="dhcpclient" Reboot with this command: /sbin/shutdown -r now. Your computer should now come up on the cable network. For Debian Add the following line to the file /etc/network/interfaces: iface eth0 inet dhcp. Reboot with this command: /sbin/shutdown -r now. Your computer should come up on the cable network.

  • Page 38: Y Our E Thernet Mac A Ddress

    1. For Macintosh Operating Systems: Macintoshes are sold with an Ethernet ID label affixed to them. If this label is missing from your Macintosh, you can determine the E-MAC address by following the steps below. Zoom Cable Modem User’s Manual...
  • Page 39 For Mac OS 7.6.1 - 9.2.2 and Above but not OS X: 1 1 1 1 From the Apple menu, choose Apple System Profiler. 2 2 2 2 In the Apple System Profiler window, click the Network Overview arrow and then the AppleTalk arrow. Find the 12- character Hardware Address (E-MAC address) and make a note of it in the table on page 1.

  • Page 40: Nformation

    Directive 1999/5/EC (R&TTE Directive) via the following: Directives Standards 73/23/EEC EN 60950 (1992) with the following Amendments: A1, A2, A3, A4, and A11 89/336/EEC EN 55024 (1998) 89/336/EEC EN 55022 (1994) with Amendments A1, A2 The product is CE marked. Zoom Cable Modem User’s Manual...
  • Page 41 NOTICE NOTICE NOTICE NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documen- tation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form. The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no warranty or representa- tion, either expressed or implied, with respect to the quality, performance,...
  • Page 42 1162-C 27012 ©2002...

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