Zoom 1070 Series User Manual
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Zoom 1070 Series User Manual

Zoom 1070 Series User Manual

Pci express modem
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PCI Express Modem
U S E R G U I D E

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Summary of Contents for Zoom 1070 Series

  • Page 1 PCI Express Modem U S E R G U I D E...
  • Page 2 Important Safety Measures • To reduce the risk of fire, use the supplied phone cord or an AWG 26 or larger UL-listed or CSA-certified phone cord. • Do not use this product near water — for example, in a wet basement or next to a swimming pool.

  • Page 3: Table Of Contents

    Contents Installing Your PCI Express Modem ...... 5 Installing the Drivers ..........5 Installing the Modem Card........6 Completing the Installation ........8 Installing the Communications Software....9 Important Information for Owners of V.92 Modems..............11 Communicating with Your Modem ...... 13 Accessing the Internet ..........
  • Page 4 Introduction This User Guide expands the Quick Start included with your mo- dem package and contains the information you will need to use and troubleshoot your new modem. Before You Begin Before you begin the installation, make sure that you have: •...

  • Page 5: Installing Your Pci Express Modem

    Installing Your PCI Express Modem If your computer already has an internal PCI modem in- stalled, you should remove the modem and its drivers now. Your old modem could interfere with the installation of your new mo- dem. Please refer to Appendix A on page 28 for instructions.

  • Page 6: Installing The Modem Card

    Windows Vista: If the AutoPlay dialog opens, select Run setup.exe. If the User Account Control dialog opens, click Al- low. Windows XP: If a Windows logo testing disclaimer ap- pears, you can safely ignore it. Click Continue Anyway. 3 On the Modem Installation window, click Install Modem Drivers. Windows Vista: If a Windows Security dialog opens, click Install.
  • Page 7 On the back of your computer, unscrew and remove the metal cover plate that lines up with an empty PCIe slot. Save the screw. Electrostatic Discharge Protection Static electricity can damage modem components CAUTION or your computer. Before removing the modem from its antistatic bag, touch the computer’s metal chassis to statically discharge yourself.

  • Page 8: Completing The Installation

    If you do not use the supplied telecommunications cord, use an equivalent (minimum AWG 26) line cord. Plug in your computer and power it on. Windows XP: When the Found New Hardware Wizard dialog box appears, click Next. If a Windows logo testing disclaimer ap- pears, you can safely disregard it and click Continue Anyway.

  • Page 9: Installing The Communications Software

    Dial-up Networking Users: From your computer’s desktop, dou- ble-click Computer or My Computer, then select the Network icons and tasks that let you view, set up, and make a new connection. Select your new modem and follow the prompts. To connect to the Internet, you must have an ISP account. Tip: If your modem is not working, first try turning off your com- puter and restarting it.
  • Page 10 (Type 2 Caller ID) service from your telephone company to use the modem’s Call Waiting/Caller ID feature. When you power on your computer after installing your modem software and hardware, you will see the NetWaiting phone icon on the screen. (If you do not see it, from the desktop go to Start > Programs >...

  • Page 11: Important Information For Owners Of V.92 Modems

    Important Information for Owners of V.92 Modems With V.92, as with the earlier V.90 standard, your connection speed depends on your phone line and your Internet Service Provider (ISP). To enhance compatibility, this modem automati- cally detects whether to use V.92, V.90, or a slower mode when it connects to your ISP.
  • Page 12 Note: If you want to manually change the way your modem connects, please consult the AT command tables beginning on page 22. _________________________________________________________...

  • Page 13: Communicating With Your Modem

    Communicating with Your Modem The fax and communications software that came with your mo- dem sets itself up automatically and takes care of sending any necessary commands to the modem. You should read this section, however, if you want to learn some general facts about how software works with your modem, or if you intend to use your new modem with other software.

  • Page 14: Initialization Strings And At Commands

    • If you are asked to select the modem type from a menu, and you don’t see this modem listed by name, select the most descriptive name such as V.92 modem, 56K modem, or generic Class 1 Modem. • In the dialing directory, set all entries to the highest possible baud rate, if your software and serial port support these speeds (do not go over 115,200 bps).

  • Page 15: Using Terminal Mode To Enter At Commands

    Your telephone service may include Call Waiting that you can temporarily suspend by using your phone to dial a special code. (For example, in the U.S., you can disable call waiting by adding *70 to your dialing prefix; please check with your local phone company for the correct code for your area.) You can include that code, followed by a comma, in the dial string or dial prefix in your software.

  • Page 16: Troubleshooting

    Troubleshooting If your modem stops working, please read this section carefully before calling Customer Support. Please refer to the list of Fre- quently Asked Questions (FAQs) included on your modem's CD. Plug and Play Setup Problems Under some circumstances, the Windows Plug and Play setup may not resolve all installation problems.

  • Page 17: Freeing Up Resources In Bios Under Windows

    Freeing up Resources in BIOS under Windows This procedure is a little more difficult than the previous one, but with the help of your computer’s documentation you should be able to clear up any remaining problems. Close all running programs then shut down your computer completely.

  • Page 18: Other Troubleshooting Tips

    11 Click the Resources tab. 12 Clear the Use automatic settings check box. 13 Scroll through the Basic configuration options until you find the one that displays the Input/Output Range 02F8 - 02FF. This is COM2. The Conflicting device list box should say No conflicts. If there are conflicts, call Tech Support.
  • Page 19 that does not already have a device assigned to it is avail- able for use. All Windows operating systems: When PCI bus IRQ steering is enabled, Windows will direct PCI bus IRQs to devices such as your modem. Sometimes, however, the IRQ that Windows assigns to your modem will conflict with the com- puter’s BIOS.
  • Page 20 Solution The most common error with modems is that the communica- tions software is not configured for the same COM port as the modem. Check which COM port the modem is using. Make sure that the software’s COM port setting matches the modem’s COM port setting.
  • Page 21 If the software does not have speaker settings, add one of the AT commands listed below to the initialization string: L1 for low volume L2 for medium volume L3 for highest volume M0 to turn the speaker off entirely For example, if you want the volume low and the software uses the initialization string AT &F, change it to AT &F L1.
  • Page 22 • The modem drivers that were installed with your PCI modem might have been updated. For driver updates, please go to http://www.zoom.com/techsupport/drivers_firmware_manuals. html. • Most telephony voice software has features that require your computer to have a sound card and speakers, plus a micro- phone for recording.
  • Page 23 To force different communication Type these AT commands speeds and press Enter Disable both 56K and auto rate on AT+MS=V34,1 V.34—33600 bps V.34—33600 bps AT+MS=V34,0 V.32bis—14400 bps AT+MS=V32B,0 V.32—9600 bps AT+MS=V32,0 2400 bps AT+MS=V22B,0 1200 bps AT+MS=V22,0 Notes: Some software allows these commands to be added to the list of dial prefixes or the initialization string.
  • Page 24 Your V.92 modem does not connect reliably at V.92. Solution Make sure that you have the latest firmware from our web site (http://www.zoom.com/techsupport/drivers_firmware_manuals.ht ml), as discussed on page 27. Also make sure that your ISP of- fers V.92 at the number you are calling.
  • Page 25 Problem Your modem disconnects while communicating with a remote system. Solution The remote system has hung up, and you need to reconnect. The other most common sources of interruptions are Call Wait- ing or someone picking up an extension phone. If you have Call Waiting, you can usually temporarily disable it by including *70, (with the comma), or by selecting it as a prefix, in the software’s dialing directory.
  • Page 26 Problem Modem performance seems sluggish. Solution If you are connected to the Internet, there may be a lot of traffic at the Web sites you are visiting. Other possible causes are lack of sufficient memory in your computer (16 megabytes of RAM required) or a slow processor (you need a Pentium®...

  • Page 27: Firmware Upgrades

    Your modem’s software or firmware can be easily upgraded to include updates and feature enhancements. To upgrade, you simply download the new firmware files from http://www.zoom.com/techsupport/drivers_firmware_manuals.ht and then run the program that we provide. We strongly sug- gest that you check for and download the latest firmware.

  • Page 28: Uninstalling The Modem

    Appendix A Uninstalling the Modem The following instructions should work for your new PCI Express modem as well as older PCI modems. If not, please refer to your original modem manufacturer’s documentation. If your computer has a modem, you may choose to keep it or to remove it.

  • Page 29: Regulatory Information

    Appendix B Regulatory Information U.S. FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential instal- lation.
  • Page 30 vance notice isn't practical, it may disconnect the service first and notify you as soon as possible afterwards. In the event such a disconnection is deemed nec- essary, you will be advised of your right to file a complaint with the FCC. From time to time, the telephone company may make changes in its facilities, equipment, or operations which could affect the operation of this equipment.
  • Page 31 Le constructeur déclare sous son entière responsabilité que ce matériel est conforme à la Di- rective 1999/5/EC via les documents ci-dessous. Ce produit a reçu le marquage CE. Hiermit erklärt Zoom die Übereinstimmung des Gerätes modem mit den grundlegenden Anfor- derungen und den anderen relevanten Festlegungen der Richtlinie 1999/5/EC. Dieses Produkt ist das gekennzeichnete CE.
  • Page 32 2006/95/EC - LVD EN60950-1:2001/A11:2004 EMC/RF: 2004/108/EC EN55022:1998/A1:2000/A2:2003 EN55024:1998/A1:2001/A2:2003 Director, Hardware Engineering/Direktør, Hardware Engineer- ing/Director, Sustaining Engineering/Directeur, ingénierie de soutien/Direktør, Sustaining Engineering/ Διευθυντής, Μηχανικής Διατήρησης/Direttore, Hardware A. Pollock Engineering/Dyrektor, Inżynieria ciągła/Director, Engenharia 23 December 2008 de Manutençã /Director, Ingeniería de apoyo/Donanım 1070 TCF/TF Mühendisliği, Müdür/Giám Đốc Kỹ...

  • Page 33: Future Reference Information

    Appendix C Future Reference Information We recommend that you take a few moments to fill in the follow- ing information for your future reference. In the event you need to call Technical Support or Customer Service, you will need the information below.

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