Yealink WH6 Series Frequently Asked Questions Manual
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Yealink WH6 Series Frequently Asked Questions Manual

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WH6X Frequently Asked Questions ............................................ 4
Headset Issues ........................................................................................................................................................................... 4
1.
How long does it take to charge my WH6X headset? ............................................................. 4
2.
What is the talk time of my WH6X headset? ............................................................................... 4
3.
What do the buttons and LEDs on the WH6X headset mean? ............................................ 4
4.
Can I listen to music while the headset is charging on the base？ .................................... 5
5.
How to change the wearing style on my WH63/WH67 headset?....................................... 5
6.
How to replace WH62/WH66 ear cushions？ ............................................................................. 7
7.
Do WH6X headsets protect my hearing? ...................................................................................... 7
8.
Why does the headset automatically turn off? ........................................................................... 7
9.
10.
Why does my headset LED flash orange? ..................................................................................... 8
11.
is powered off? .................................................................................................................................................................. 8
12.
How to reset the headset? ................................................................................................................... 8
Base Issues .................................................................................................................................................................................. 9
13.
What do the screen icons on the WH66/WH67 base mean? ............................................... 9
14.
What do the buttons and LEDs on the WH62/WH63 base mean? ..................................... 9
15.
How to reset my WH6X to the default settings on the base？......................................... 10
16.
17.
18.
How to access the menu on my WH66/WH67? ...................................................................... 11
19.
20.
What is the function of the LED on the top of the base screen? ..................................... 12
21.
name and number of the other party for a Skype for Business incoming call? .................................. 13
22.
installation failed on the PC" repeatedly appear on the WH66 screen? ................................................ 14
Audio and Call Issues ........................................................................................................................................................... 14
23.
Why can't I hear the other party's voice? ................................................................................... 14
24.
Why can't the other party hear me? ............................................................................................. 15
25.
How to ensure clear audio when I use my headset? ............................................................. 17
26.
microphone? How to adjust the sidetone volume on my PC? ................................................................... 17
27.
How to use WH6X device to listen to music on PC? ............................................................. 17
28.
29.
30.
1

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  • Page 1: Table Of Contents

    How to reset my WH6X to the default settings on the base？......... 10 How to reset my WH6X to the default settings using Yealink USB Connect? .... 10 Why is the time on my WH66/WH67 base not synchronized with the PC? ....11 How to access the menu on my WH66/WH67? ..............
  • Page 2 What is a busylight BLT60? ....................... 31 Firmware Issues ..................................31 What is firmware? ..........................31 How to update the firmware for my device using Yealink USB Connect? ....31 How to find the firmware version of my Yealink device using Yealink USB Connect? .................................
  • Page 3 How to set up my WH6X device to work with Skype for Business? ........ 36 How to set up my WH6X device to work with Yealink UME? ..........36 How to set up my WH6X device to work with Yealink Meeting? ........37 How to set up my WH6X device to work with Zoom? ............

  • Page 4: Wh6X Frequently Asked Questions

    WH6X Frequently Asked Questions WH6X Frequently Asked Questions Headset Issues 1. How long does it take to charge my WH6X headset? It takes approximately 2.5 hours to fully charge your headset. After fully charged, the LED glows green. The headset will charge when it is docked in a base connected to a power supply. The LED on the headset and the battery icon on the base (WH66/WH67 only) will flash to indicate the headset is charging.

  • Page 5: How To Change The Wearing Style On My Wh63/Wh67 Headset

    WH6X Frequently Asked Questions WH63/WH67 headset: 4. Can I listen to music while the headset is charging on the base？ Yes. For WH66/WH67, when the headset is charging on the base, music playback and call sound are hands-free by default. 5.
  • Page 6 WH6X Frequently Asked Questions Eartip Earhook & Eartip Headband...

  • Page 7: How To Replace Wh62/Wh66 Ear Cushions

    6. How to replace WH62/WH66 ear cushions？ 7. Do WH6X headsets protect my hearing? Yes, Yealink WH6X headsets are safe to use. They can protect a user’s hearing against sudden or loud sound. The WH6X headsets support two hearing protection technology: Peak Block Protection ...

  • Page 8: Why Does The Headset Automatically Turn Off

    ② The call control button on the headset: The Teams version is the button with a Teams symbol, supporting the Teams-related function; the UC version has no Teams symbol and supports the voice assistant function. What is Yealink USB Connect？ How to access the menu on my WH66/WH67? 8. Why does the headset automatically turn off? To conserve battery, the headset will automatically turn off when it has not been paired with the base for 10 minutes.

  • Page 9: Base Issues

    WH6X Frequently Asked Questions Test your headset and see if the issue is resolved. If you're still experiencing issues with your headset, contact the Yealink support team for further assistance. Base Issues 13.What do the screen icons on the WH66/WH67 base mean?

  • Page 10: What Do The Buttons And Leds On The Wh62/Wh63 Base Mean

    For WH62/WH63: Hold the PC button and Phone button for 6 seconds. For WH66/WH67: 16.How to reset my WH6X to the default settings using Yealink USB Connect? Prerequisites The firmware version of Yealink USB Connect should be 0.32.69.0 or later. Procedure...

  • Page 11: Why Is The Time On My Wh66/Wh67 Base Not Synchronized With The Pc

    17.Why is the time on my WH66/WH67 base not synchronized with the PC? Check if you have installed and run the Yealink USB Connect on the PC, the device time will automatically synchronize with the PC time when you connected WH66/WH67 to the PC. Otherwise, you need to set the time manually at the Basic Settings menu on the base.
  • Page 12 WH6X Frequently Asked Questions...

  • Page 13: What Are The Functions Of The Usb Ports On The Right Side Of The Base

    WH6X Frequently Asked Questions For UC version: Tap the desired icon on the idle screen. 19.What are the functions of the USB ports on the right side of the base? They serve as a USB hub, through which you can connect the USB flash drive or mobile device to PC. You can transfer data from the USB flash drive or mobile device to your PC, or charge the mobile device.

  • Page 14: Why Does The Wh66/Wh67 Display "Pc Device" Or "Pc Softphone" Instead Of The

    WH6X Frequently Asked Questions 21.Why does the WH66/WH67 display “PC Device” or “PC softphone” instead of the name and number of the other party for a Skype for Business incoming call? The WH66/WH67 driver for Windows may be abnormal. You need to reinstall the driver in the Windows Device Manager, and then disconnect and reconnect the WH66/WH67 to PC.

  • Page 15: Why Does The "Usb Device Connected", "Usb Device Disconnected", Or "Usb

    WH6X Frequently Asked Questions Uninstall the WH6X device. Disconnect and reconnect WH66/WH67 to your PC. 22.Why does the “USB device connected”, “USB device disconnected”, or “USB installation failed on the PC” repeatedly appear on the WH66 screen? The USB device failed enumeration in Windows. You need to disconnect and reconnect the WH66 to PC. Audio and Call Issues 23.Why can't I hear the other party's voice? ...

  • Page 16: Why Can't The Other Party Hear Me

    WH6X Frequently Asked Questions  The WH6X headset is not set as the default audio device for PC. Use the audio settings in the sound control panel/preferences to select the headset as the default audio device. For WIN 8/ WIN 8.1/ WIN 10 OS: Go to Control Panel->Hardware and Sound->Sound.
  • Page 17 WH6X Frequently Asked Questions  The WH6X headset is not set as the default audio device. Use the audio settings in the sound control panel/preferences to select the headset as the default audio device. For WIN 8/ WIN 8.1/ WIN 10 OS: Go to Control Panel->Hardware and Sound->Sound.

  • Page 18: How To Ensure Clear Audio When I Use My Headset

    WH6X Frequently Asked Questions Softphone Clients Issues 25.How to ensure clear audio when I use my headset? Make sure the microphone is positioned close to your mouth to maximize speech quality. If the  boom arm is long enough, position the microphone approximately 0.5 inches from your mouth. Use the Volume Up/Down key or Volume control panel on the headset to adjust the volume up ...

  • Page 19: How To Change The Level Of Audio Protection On My Wh6X Headset

    For more information, refer to web resources. 28.How to change the level of audio protection on my WH6X headset? Prerequisites The firmware version of Yealink USB Connect should be 0.32.69.0 or later. Procedure Run Yealink USB Connect. Go to Device settings->Advanced settings.

  • Page 20: How To Set My Device As The Default Audio Device On My Windows Computer

    Click Open Sound settings. Alternatively, you can open the Windows Control Panel and go to the Sound settings. On the Playback tab, select your Yealink WH6X device, and click Set Default. Click OK to confirm the new settings. Alternatively, you can select your WH6X device as the output device.

  • Page 21: How To Set My Device As The Default Audio Device On My Macos Computer

    WH6X Frequently Asked Questions 30.How to set my device as the default audio device on my macOS computer? Procedure On your Mac, go to Apple menu > System Preferences, click Sound. On the Output tab, select your WH6X device as your Playback Device. On the Input tab, select your WH6X device.

  • Page 22: How To Choose Wh6X As Audio Playback Device On Pc When I Connect Wh6X To Pc

    Add headset(s) using the base Multi-Headset Conference Calls For more information, refer to the chapter in WH6X user guide or to use Yealink WH66&WH67 multi-headset conference calls video. Related Question: What do the buttons and LEDs on the WH6X headset mean? 33.How to choose WH6X as audio playback device on PC...

  • Page 23: Why Can't The Call Volume Be Synchronized After I Connect Wh66/Wh67 To My Smartphone

    WH6X Frequently Asked Questions Confirm the action. For MAC OS: Go to your System Preferences -> Sound. In the Output tab, select the BT50 as your Playback Device. For more information, refer to web resources. 34.Why can't the call volume be synchronized after I connect WH66/WH67 to my smartphone? Try to enable Bluetooth absolute volume on your smartphone.

  • Page 24: Connection & Pair Issues

    You need to use the original USB-A to USB-C cable, which is specially provided for connecting the wireless charger WHC60, and connecting WH66/WH67 to a PC or to the compatible Yealink desk phone. 38.Why can't WH66/WH67 connect to PC via BT50? The WH66/WH67 and BT50 are not pre-paired.

  • Page 25: How To Connect My Base To The Desk Phone Using Usb For Audio

    Plug the base into a power supply using the supplied power adapter.  Note: For more information on compatible desk phones, refer to the specific compatible guide. If you want to connect WH62/WH63 to Yealink T3 series phones, you need to purchase a Yealink EHS35 wireless headset adapter separately.

  • Page 26: Why Doesn't The Base Respond When There Is An Incoming Call From The Desk

    WH6X Frequently Asked Questions 40.Can I use WH66/WH67 normally when the device CARD displays “PC Softphone” or “PC Device” after connected to the compatible desk phone？ Yes. When you connect your base to the desk phone using USB, the screen may display as below. It does not affect the performance of the base and phone.

  • Page 27: How Many Bluetooth Devices Can I Connect To At The Same Time

    Note: For some desk phones, you also have to press the HEADSET key on your phone first to perform call controls normally on Yealink WH6X. For more information on compatible desk phones, refer to the specific compatible guide.

  • Page 28: Why Do I Search So Many Wh66/Wh67 Devices In My Office Area? Which One

    44.How to pair the WH66/WH67 with my mobile device? Note: The Yealink WH66/Yealink WH67 is the default device name. You can edit the base's Bluetooth device name. For more information on compatible mobile devices, refer to the specific compatible guide.

  • Page 29: Do The Headset And Base Only Need To Be Paired Once

    For the initial use, the headset is successfully paired with the base when you dock it in the base. 48.How to connect a wireless charger for my mobile phone? Yealink provides an optional accessory: WHC60 wireless charger for you to charge your mobile phone. You can connect the wireless charger via two methods:...

  • Page 30: Dect Issues

    When you connect WH66/WH67 to PC via built-in Bluetooth directly, two WH66/WH67 audio device options will appear on PC: Yealink WH66 Hands-free AG Audio / Yealink WH67 Hands-free AG Audio and Yealink WH66 Stereo / Yealink WH67 Stereo. You need to select Yealink WH66 Hands-free AG Audio / Yealink WH67 Hands-free AG Audio as the playback device and recording device.

  • Page 31: Can Dect Products Be Used Globally

    This will minimize the potential for radio interference in environments with high DECT density. It is important for devices located in a specific environment to use the same settings to get the best available density performance. For more information on the deployment density of WH6X, see Yealink Technical Whitepapers.

  • Page 32: What Is The Range Between My Headset And The Base

    Please go to the product support page to download the available firmware. 56.How to update the firmware for my device using Yealink USB Connect? Prerequisites The firmware version of Yealink USB Connect should be 0.32.69.0 or later. Procedure Run Yealink USB Connect. Go to Update device.

  • Page 33: How To Find The Firmware Version Of My Yealink Device Using Yealink Usb

    57.How to find the firmware version of my Yealink device using Yealink USB Connect? Prerequisites The firmware version of Yealink USB Connect should be 0.32.69.0 or later. Procedure Run Yealink USB Connect. Go to Device status to check the firmware version.

  • Page 34: Can The Headset Be Taken Away During The Firmware Update

    59.What should I do if the upgrade fails due to accidental operations during the firmware update? If the update fails, Yealink USB Connect will prompt the device is currently in recovery mode. Download the corresponding firmware package from the technical support website and then manually update the firmware.

  • Page 35: Other Issues

    Teams-related function; the UC version has no Teams symbol and supports the voice assistant function. 61.What is Yealink USB Connect？ Yealink USB Connect is a computer software designed to manage Yealink USB devices. With Yealink USB Connect, you can: Get an overview of connected Yealink USB devices ...

  • Page 36: Softphone Clients Issues

    63.How to set up my WH6X device to work with Microsoft Teams? Procedure Click on your profile picture at the top of the Teams window. Click Settings->Devices. Select your Yealink WH6X device under the Audio devices field. Note: Make sure you're running Teams in Teams Only mode.

  • Page 37: How To Set Up My Wh6X Device To Work With Skype For Business

    Click the Settings icon in the top-right corner of the Skype for Business window. In the left-side options, click Audio Device. In Audio Device, select your WH6X device. 65.How to set up my WH6X device to work with Yealink UME? Procedure Run UME.

  • Page 38: How To Set Up My Wh6X Device To Work With Yealink Meeting

    WH6X Frequently Asked Questions 66.How to set up my WH6X device to work with Yealink Meeting? Run Yealink Meeting. Go to More->Settings. Select Audio. For each of the Speaker and Microphone settings, select the Yealink WH6X device.

  • Page 39: How To Set Up My Wh6X Device To Work With Zoom

    67.How to set up my WH6X device to work with Zoom? Procedure Run Zoom. Click on your profile picture at the top of the Zoom window. Select Settings. For each of the Speaker and Microphone settings, select the Yealink WH6X device.

  • Page 40: How To Set Up My Wh6X Device To Work With Skype For Windows

    WH6X Frequently Asked Questions 68.How to set up my WH6X device to work with Skype for Windows? Procedure Run Skype. Click on your profile picture at the top of the Skype window. Click Settings.
  • Page 41 WH6X Frequently Asked Questions Click Audio & Video. For each of the settings Microphone and Speaker, select the Yealink WH6X device. Note: Images and text are for guidance purposes only. Actual images and text may vary depending on the connected device and updates to the software.

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Wh62Wh66Wh67

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