Yealink WH62 Hardware

Hardware Hardware
Power on Issues
Screen issues
Button Issues
LED Issues
 IMPORTANT IMPORTANT
If you still cannot solve the problem after trying the following solutions, please submit a
NOTE: Before submitting, please NOTE:
Necessary Information Required
Power on Issues Power on Issues
Symptoms Symptoms
1. Holding the "Power" button, the headset cannot power on.
2. Headset power off immediately once leaving the base.
3. No LED light turns on when the headset is powered on.
Resolution Resolution
1. Charge the headset for 10 minutes to check if the issue is solved.
2. Check if another headset(same model) has the same issue.
3. Please wipe the metal contacts on the headset and Base with an alcohol swab and try again.
4. Try a cross-test to help check if the problem is with the headset or the Base.
Screen Issues Screen Issues
Symptoms Symptoms
The Base touch screen is black or blurry.
The Base touch screen keeps flashing
The Base touch screen displays something strange.
Tap the touch screen, but no response.
Resolution Resolution
Replug the power adapter to check if the issue is solved.
Button Issues Button Issues
Symptoms Symptoms
Pressing the button does not work as expected.
You cannot hold calls when pressing and holding the Call
The Call Call control button does not answer calls for Avaya Cloud Office Softphone.
The volume goes down when pushing the Volume Up
export the log file and fill in the detailed issue information according to the
.
Call control button.
Volume Up button.
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Hardware
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