Yealink WH6 Series User Manual
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Yealink WH6 Series User Manual

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WH63
WH67
WH62
WH66
WH6X Wireless Headset
User Guide
Version: 1.8 | Date: Feb. 2023

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Summary of Contents for Yealink WH6 Series

  • Page 1 WH63 WH67 WH62 WH66 WH6X Wireless Headset User Guide Version: 1.8 | Date: Feb. 2023...

  • Page 2: Table Of Contents

    | Contents | ii Contents About This Guide..................5 Summary of Changes......................... 5 Changes for Guide Version 1.8....................5 Changes for Guide Version 1.7....................5 Changes for Guide Version 1.6....................6 Changes for Guide Version 1.5....................6 Changes for Guide Version 1.4....................6 Changes for Guide Version 1.3....................
  • Page 3 | Contents | iii Remove the Pre-installed Eartip from the Headset..............21 Earhook & Eartip Assembly....................21 Headband Assembly.......................23 Neckband Assembly....................... 25 How to Use....................28 Hardware Overview........................... 28 WH62 Base & Headset Hardware..................29 WH63 Base & Headset Hardware..................31 WH66 Base & Headset Hardware..................33 WH67 Base &...
  • Page 4 Add a History Record to Local Contacts..................58 Add History Records to Local Contacts/Favorite/Blocklist..............59 Edit Call History before Calling......................59 Delete History Records........................60 Yealink USB Connect................60 Manually Pair the Base with the BT50..................... 61 Download and Install......................... 61 Firmware Update..........................62 Device Status.............................63...

  • Page 5: About This Guide

    WH66/WH67 added the Auto Play when Docked Advanced Settings feature. WH62/WH63/WH66/WH67 supported viewing the Device Status SN number of the headset in the Device status of the Yealink USB Connect. Changes for Guide Version 1.7 Revision Updated Section WH62/WH63/WH66/WH67 added the Audio Bandwidth configurable. Advanced Settings WH66/WH67 added the headset's call can switch to base's hands-free mode.

  • Page 6: Changes For Guide Version 1.6

    Changes for Guide Version 1.3 Revision Updated Section You can turn off busylight through Yealink USB Connect, the busylight will be on Status and Busylight only when there is an incoming call. It can optimize battery performance. WH66/WH67 added Bluetooth discoverable time configurable.

  • Page 7: Changes For Guide Version 1.2

    | How to Power on/off | 7 Revision Updated Section WH66/WH67 added the feature that you can configure the date format and time Basic Settings format. WH62/WH66 added Music Mode. Advanced Settings Added Equalizer for Calls. Advanced Settings Advanced Settings Added Call Recording.

  • Page 8: Power On The Headset

    | How to Power on/off | 8 About this task Procedure Plug the base into a power supply using the supplied power adapter. For WH62/WH63 base, all LEDs on the base light up and then go off. For WH66/WH67, the power LED glows red. Related information WH66 Base &...

  • Page 9: Power Off The Base

    | Pair the Headset with Base | 9 Power off the Base Procedure 1. For WH62/WH66/WH67 base, unplug the power adapter. 2. For WH63 base, unplug the power adapter and disconnect from the USB device. Power off the Headset Procedure Undock the headset and hold the Call Control button for 3 seconds.

  • Page 10: How To Connect Wh62/Wh63

    | How to Connect WH62/WH63 | 10 Procedure Press the Mute button and Call Control button for 3 seconds until the LED on the headset flashes orange and you hear "out of range". Results The headset and the base are unpaired. How to Connect WH62/WH63 You can connect one or both of the desk phone and the PC.

  • Page 11: Connect To Desk Phone Via Usb Cable

    | How to Connect WH62/WH63 | 11 2. Connect the remaining end of the USB cable to the USB port of the PC. Note: For more information on the compatible PC, refer to the specific compatible guide. Important: You need to connect the PC to the micro USB port of the base marked with the text "PC".

  • Page 12: How To Connect Wh66/Wh67

    2. Connect the remaining end of the USB cable to the USB port of the desk phone. Note: For more information on compatible desk phones, refer to the specific compatible guide. If you want to connect to Yealink T3 series phones, you need to purchase Yealink EHS35 wireless headset adapter separately.

  • Page 13: Wh66/Wh67 Port Overview

    | How to Connect WH66/WH67 | 13 WH66/WH67 Port Overview Connect to PC/Desk Phone via the Included USB Cable Procedure 1. Connect one end of the included USB cable to the PC port of the base.

  • Page 14: Connect To Pc/Desk Phone/Smartphone Via Bluetooth

    | How to Connect WH66/WH67 | 14 2. Connect the remaining end of the USB cable to the USB port of the PC/desk phone. Note: For more information on compatible PC and desk phones, refer to the specific compatible guide. Important: You need to connect the PC to the USB port of the base marked with the text "PC".

  • Page 15: Single Bluetooth Connection

    Connect the BT50 into a USB port on your PC. After a successful connection, the BT50 LED indicator glows blue. Note: To manually pair the base with the BT50, please use Yealink USB connect. For more information on the compatible PC, refer to the specific compatible guide.

  • Page 16: Two Bluetooth Connections

    3. On your smartphone, turn on Bluetooth and select Yealink WH66/Yealink WH67. Note: • The Yealink WH66/Yealink WH67 is the default device name. You can edit the base's Bluetooth device name. For more information on the compatible smartphone, refer to the specific compatible guide.

  • Page 17: Edit Your Bluetooth Information

    | How to Connect WH66/WH67 | 17 Procedure 1. Do the following: • For Teams version: or the user account avatar, and tap Bluetooth. • For UC version: Tap the connected Bluetooth device, or tap and select Disconnect. After you disconnect the device, "Disconnected" displays below the corresponding device. , and select Remove.

  • Page 18: Turn Off Bluetooth

    | How to Wear | 18 Turn off Bluetooth Procedure 1. Do the following: • For Teams version: or the user account avatar, and tap Bluetooth. • For UC version: 2. Turn off Bluetooth. Note: When Bluetooth is turned off, mobile contacts synchronized as temporary contacts on WH66/WH67 will be cleared, but mobile contacts saved locally will be saved.

  • Page 19: How To Replace Ear Cushions

    | How to Wear | 19 How to Replace Ear Cushions WH63/WH67 Headset Your headset comes configured for your right ear with a pre-installed large eartip. You can also configure your headset for your left ear, install a different sized eartip and earhook, install the headband, or install the neckband.
  • Page 20 | How to Wear | 20 • Earhook & Eartip wearing style: enhance wearing stability • Headband wearing style: comfortable to wear The headset can be worn with the microphone on the left or the right.

  • Page 21: Remove The Pre-Installed Eartip From The Headset

    | How to Wear | 21 • Neckband wearing style: preserve your hairstyle Remove the Pre-installed Eartip from the Headset When you need to change the wearing styles, you can do the following: 1. Gently pull the eartip from the headset. Note: To wear the headset on the right ear but with a different size eartip or wear the headset on the left, select the size you want and reinstall in reverse order as shown.
  • Page 22 | How to Wear | 22 1. Align the earhook ( port) as shown and insert it onto the headset. Be sure the earhook is flat against the headset and rotate the earhook up 90°.

  • Page 23: Headband Assembly

    | How to Wear | 23 2. Choose the size of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach. The earhook is flexible, and can be bent to suit your ear for a secure and comfortable fit. For left ear: The difference between the right ear and the left ear assembly is that the direction of the earhook is different.
  • Page 24 | How to Wear | 24 1. Hold the headband, so it is aligned to receive the headset as shown and insert the headset into the headband. 2. Rotate the headset down. 3. To optimize the position of the headset, push the headset in so the microphone is close to the corner of your mouth.

  • Page 25: Neckband Assembly

    | How to Wear | 25 Related information Remove the Pre-installed Eartip from the Headset Neckband Assembly The headset can be assembled for wearing on the left or right ear. Note: Before installing the neckband, remove the pre-installed eartip from the headset. For Right ear: 1.
  • Page 26 | How to Wear | 26 For Left ear: 1. Remove the pre-installed connecting rod.
  • Page 27 | How to Wear | 27 2. Install the connecting rod to the other end of the neckband. 3. Align the short shot ( port) as shown and insert it onto the headset. 4. Choose the size of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown.

  • Page 28: How To Use

    | How to Use | 28 How to Use • Hardware Overview • WH62/WH63 Base Status LEDs • Status and Busylight LED • WH66/WH67 Icons and Status Indicators • Adjust the Playback Volume • How to Reset to Factory Hardware Overview •...

  • Page 29: Wh62 Base & Headset Hardware

    | How to Use | 29 WH62 Base & Headset Hardware Name Description Base Alerts you to the audio status between base and headset. • Solid green: the audio connection between base and headset is Audio Status LED normal • Flash orange: the headset is disconnected with base Mute Status LED Alerts you when your headset is muted.
  • Page 30 | How to Use | 30 Name Description Volume Down Button Status and Busylight Indicates the charging, Teams, or call status. Use to power the headset on and off. • Hold for 3 seconds to power the headset on. • Hold for 3 seconds to power the headset off.

  • Page 31: Wh63 Base & Headset Hardware

    | How to Use | 31 WH63 Base & Headset Hardware Name Description Base PC Button Press to enter the softphone dialing screen, answer or end a softphone's call. Note: It is not applicable for Teams software temporarily because of the Teams issue. Press to answer or end a softphone's call.
  • Page 32 | How to Use | 32 Name Description Status Indicator Panel Indicate the mute status, audio status, and the headset battery status. For mute status LED: • Solid white: unmuted • Solid red: muted For headset status LED: • Solid green: the audio connection between base and headset is normal •...

  • Page 33: Wh66 Base & Headset Hardware

    | How to Use | 33 Related concepts Status and Busylight LED WH62/WH63 Base Status LEDs WH66 Base & Headset Hardware Name Description Base Power LED Indicates the base status. • Shows your headset's battery status, headset connection status, etc. Touch Screen •...
  • Page 34 | How to Use | 34 Name Description Use to power the headset on and off. • Hold for 3 seconds to power the headset on. • Hold for 3 seconds to power the headset off. Incoming and active call management depends upon if you have one call or multiple calls.

  • Page 35: Wh67 Base & Headset Hardware

    | How to Use | 35 WH67 Base & Headset Hardware Name Description Base Power LED Indicates the base status. • Shows your headset's battery status, headset connection status, etc. Touch Screen • Select items and navigate menus. Speaker Provide hands-free (speakerphone) audio output. Microphone Provide hands-free (speakerphone) audio input.

  • Page 36: Wh62/Wh63 Base Status Leds

    | How to Use | 36 Name Description Use to power the headset on and off. • Hold for 3 seconds to power the headset on. • Hold for 3 seconds to power the headset off. Incoming and active call management depends upon if you have one call or multiple calls.

  • Page 37: Status And Busylight Led

    Breathing green Solid green Battery 100% (full) Calling status Note: You can turn off busylight through Yealink USB Connect, the busylight will be on only when there is an incoming call. It can optimize battery performance. Flash green Idle Fast flashing red...

  • Page 38: Wh66/Wh67 Icons And Status Indicators

    | How to Use | 38 WH66/WH67 Icons and Status Indicators Icon Description Battery capacity status Battery charging status One headset connected (idle) Two headsets connected (idle) Three headsets connected (idle) Four headsets connected (idle) One headset in use Two headsets in conference mode Three headsets in conference mode Four headsets in conference mode Smartphone...

  • Page 39: How To Reset To Factory

    | How to Use | 39 Procedure 1. On the WH66/WH67 base, do one of the following: • Swipe down from the top of the screen. Drag the slider to adjust the volume quickly. • For UC version: Go to Basic Settings > Speaker Volume. Tap the desired value.

  • Page 40: How To Manage Calls

    | How to Manage Calls | 40 Procedure 1. Do the following: • For Teams version: or the user account avatar. Go to Settings > Advanced Settings > Reset Configuration. • For UC version: Go to Advanced Settings > Reset Configuration. The screen prompts you whether to reset configuration or not.

  • Page 41: Basic Call Usage On Headset

    | How to Manage Calls | 41 Basic Call Usage on Headset Headset Function Action Answer call Press the Call Control button or undock the headset (determined by the value of "Auto Answer when undocked"). End call Press the Call Control button or dock the headset.
  • Page 42 | How to Manage Calls | 42 Headset Function Action Mute/un-mute microphone Press the Mute button. For WH62/WH66, you can also move the microphone boom-arm up/down to mute/ unmute. Long press the Mute button. Switch between headset and speakerphone mode Note: It is only applicable to WH66/WH67.

  • Page 43: Basic Call Usage On Wh62/Wh63 Base

    | How to Manage Calls | 43 Basic Call Usage on WH62/WH63 Base WH62/WH63 Base Function Action Answer/end a softphone's Press the PC button. call Answer/end a desk Press the Phone button. phone's call Double-press the PC button. Note: It is not applicable for Reject a softphone's call Teams software temporarily because of the Microsoft Teams...

  • Page 44: Basic Call Usage On Wh66/Wh67 Base

    | How to Manage Calls | 44 Basic Call Usage on WH66/WH67 Base Function Action Place a new call 1. Tap the connected device CARD or (Teams version)/ (UC version). 2. Enter the desired number. 3. Select the desired outgoing dialing device. 4.

  • Page 45: Merge Two Calls On Wh62/Wh63

    | How to Manage Calls | 45 Merge Two Calls on WH62/WH63 You can merge two calls into one conference call. (It is not applicable for Teams software temporarily because of the Teams issue.) Before you begin • The base is connected to the PC and phone via USB. •...

  • Page 46: Add Additional Headset(S) When The Base Is Idle

    | How to Manage Calls | 46 2. Press the Call Control button on the primary headset to accept the additional headset to the conference. The audio will now be shared between headsets. Additional headsets are muted by default when they pair. Note: When the call ends, the additional headset will disconnect from the base.

  • Page 47: Add Additional Headset(S) Without Docking

    Transfer a Call from Desk Phone to Headset Before you begin • The base is connected to the Yealink phone via USB. • A call is answered on the phone using the handset or speakerphone. Procedure 1. For WH62/WH63, do one of the following: •...

  • Page 48: Multiple Calls Handling

    | Auto-Switch | 48 Before you begin • The base is connected to the Yealink phone via USB. • A call is answered on the headset. Procedure Do one of the following on the desk phone: • Pick up the handset.

  • Page 49: Local Directory

    | Local Directory | 49 1. Press and hold the Call Control button of the headset for 5 seconds and you can hear the voice prompt "Power on, pairing mode". 2. Connect the WDD60 to the PC and put it into pairing mode. 3.

  • Page 50: View Local Contacts

    | Local Directory | 50 5. Tap Done. View Local Contacts Procedure 1. Do the following: • For Teams version: > Contacts or tap > • For UC version: or tap > 2. Select the Local Contacts list. 3. Tap the desired contact to view the details. Search for Local Contacts Procedure 1.

  • Page 51: Delete A Local Contact

    | Local Directory | 51 Delete a Local Contact Procedure 1. Do the following: • For Teams version: > Contacts or tap > • For UC version: or tap > 2. Select the Local Contacts list. 3. Tap the desired contact to enter the detail screen. 4.

  • Page 52: Mobile Contacts

    | Local Directory | 52 Mobile Contacts You can sync mobile phone contacts to WH66/WH67 via Bluetooth, up to 500 contacts can be stored. 1. Connect your Bluetooth-enabled mobile phone to WH66/WH67. 2. Enable the Contact Sharing feature in your phone. •...

  • Page 53: Search For Mobile Contacts

    | Local Directory | 53 5. Select the contact group such as Local Contacts, Favorite, Blocklist. 6. Optional: Edit your contact's information. 7. Tap Done. Note: To quickly download more Mobile contacts, do the following: a. Long tap any contact. b.

  • Page 54: View Favorites

    | Local Directory | 54 4. Enter your contact's information. 5. Tap Done. Note: • To quickly move contacts to Favorites, see Move Local Contacts to the Favorite/Blocklist. • To download a Mobile contact to Favorites, see Save Mobile Contacts to the Local Contacts/ Favorite/Blocklist.

  • Page 55: Delete A Favorite

    | Local Directory | 55 4. Tap 5. Edit the contact information. 6. Tap Done. Delete a Favorite Procedure 1. Do the following: • For Teams version: > Contacts or tap > • For UC version: or tap > 2. Select the Favorite list. 3.

  • Page 56: View Blocklist Contacts

    | Local Directory | 56 Procedure 1. Do the following: • For Teams version: > Contacts or tap > • For UC version: or tap > 2. Select the Blocklist list. 3. Tap 4. Enter your contact's information. 5. Tap Done. Note: •...

  • Page 57: Delete A Blocklist Contact

    | Local Directory | 57 Delete a Blocklist Contact Procedure 1. Do the following: • For Teams version: > Contacts or tap > • For UC version: or tap > 2. Select the Blocklist list. 3. Tap the desired contact to enter the detail screen. 4.

  • Page 58: Call History

    | Call History | 58 Call History WH66/WH67 supports operations such as adding, editing, and outgoing call history, up to 300 histories can be stored. • Call History Icons • View History Records • Add a History Record to Local Contacts •...

  • Page 59: Add History Records To Local Contacts/Favorite/Blocklist

    | Call History | 59 Procedure 1. Do the following: • For Teams version: > History or tap > • For UC version: and select 2. Select the desired list. 3. Select the desired call history and tap to enter the detail screen. 4.

  • Page 60: Delete History Records

    4. Choose the desired histories or choose all. 5. Tap > Delete > Yes. Yealink USB Connect Yealink USB Connect is a computer software designed to manage Yealink USB devices. With Yealink USB Connect, you can: • Get an overview of connected Yealink USB devices •...

  • Page 61: Manually Pair The Base With The Bt50

    | Yealink USB Connect | 61 • Device Status Related information Basic Settings Advanced Settings Manually Pair the Base with the BT50 Before you begin Make sure that the base is in the Bluetooth pairing mode or is connected to the same PC with BT50.

  • Page 62: Firmware Update

    If the prompt box disappears, you can double-click the CD drive: USB Connect in the devices and drives list. Download the Yealink USB Connect on the web page. Note: If it detects that Yealink USB Connect has been installed after connecting, Yealink USB Connect will automatically run. Firmware Update...

  • Page 63: Device Status

    | Yealink USB Connect | 63 Procedure 1. Connect the headset to the USB port of a PC. 2. Update the headset firmware via Yealink USB Connect. • Update now • Update manually Note: For WH62/WH63, the headset used with WDD60 /W80B DECT Base /W90B DECT Base should upgrade the firmware through over-the-air transmission.

  • Page 64: How To Change Settings On Wh62/Wh63

    | How to Change Settings on WH62/WH63 | 64 How to Change Settings on WH62/WH63 Headset, base, and general settings can be changed via Yealink USB Connect. Related information Yealink USB Connect...

  • Page 65: How To Change Settings On Wh66/Wh67

    | How to Change Settings on WH66/WH67 | 65 How to Change Settings on WH66/WH67 Headset, base, and general settings can be changed on the WH66/WH67 base. • Basic Settings • Advanced Settings • Change the Default Outgoing Dialer Device •...

  • Page 66: Basic Settings

    | Basic Settings | 66 Procedure on the idle screen. 2. Do the following: • For Teams version: Tap the desired media playback device. • For UC version: Tap Selected as playback device when two Bluetooth devices are connected. Basic Settings General Settings Note: It is only applicable to WH66/WH67.
  • Page 67 | Basic Settings | 67 Teams User Name Configure whether the Teams user name displays on the home screen when the device disconnects with PC. Default: Personal Mode. • Personal Mode: Display the Teams user name when the device disconnects with PC. •...
  • Page 68 [Connect to desk phone] If this feature is enabled, the headset will play the built-in ringtone when the phone has an incoming call. You can turn off this feature via Yealink USB Connect. If the phone has its own ringtone, you can disable the Headset Local Ringtone.

  • Page 69: Advanced Settings

    Select the local ringtone for incoming calls from USB-connected devices. Related tasks Use the Busylight BLT60 Advanced Settings • For Yealink USB Connect application: Click Device settings > Advanced Settings to access the advanced settings menu. • For display screen: > Advanced Settings to access the advanced settings menu.
  • Page 70 Audio quality for calls is not affected by this setting. • Enable the music mode will affect the deployment density. For more information about deployment density, refer to Yealink WH6X Deployment and Density White paper. • After you pair multiple headsets on the base, the music mode is automatically disabled, the sound quality is switched to the call mode sound quality.
  • Page 71 Quiet Environment (Default) • Noise Environment Platform Change the platform between UC and Teams. Note: If you want to change the platform, contact your Yealink support team. Calling Settings Auto Dial Enable/disable the base to automatically dial the entered number within 5 seconds.

  • Page 72: Optional Accessories

    | Optional Accessories | 72 Equalizer for Calls Select an audio preference to use for all calls. Default: Normal. Normal: The bass and treble balanced. • • Bass: The bass enhanced. • Treble: The treble enhanced. Noise Suppression Enable/disable the base to suppress the environment noises when in a call.

  • Page 73: Use The Busylight Blt60

    Missed call/voice message notification (this requires softphone support) LED off Softphone/phone does not support, turn off the busylight Related information Basic Settings Charge the Mobile Phone on WHC60 If your mobile phone support wireless charging, you can charge it using the Yealink-supplied wireless charger WHC60.

  • Page 74: Use The Bt50

    You can connect the WH66/WH67 base to PC via Bluetooth. Procedure Connect the BT50 into a USB port on your PC. The WH66/WH67 and the BT50 are pre-paired and ready to use out of the box. You can also pair the base and the BT50 via Yealink USB connect.

  • Page 75: Use The Ehs60

    Then you can reconnect and it will upgrade again. Note: • Reject any call or answer operations during the upgrade. • You need to upgrade your WH6X to original or the newest version via Yealink USB Connect after upgrading the EHS60, Support • •...

  • Page 76: Safety Instructions

    | Support | 76 Safety Instructions • Storage temperature: +23 to 113°F (-5 to 45°C). Charging temperature: +32 to 104°F (0 to 40°C) • Do not store the headset for extended periods of time without recharging the battery (max. three months).

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