Yealink WH6 Series User Manual
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Yealink WH6 Series User Manual

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Summary of Contents for Yealink WH6 Series

  • Page 2: Table Of Contents

    | Contents | ii Contents About This Guide..................5 Summary of Changes......................... 5 Changes for Guide Version 1.4....................5 Changes for Guide Version 1.3....................5 Changes for Guide Version 1.2....................5 Changes for Guide Version 1.1....................6 How to Power on/off..................6 Power on the Base..........................6 Power on the Headset.........................7 Power off the Base..........................7...
  • Page 3 | Contents | iii Hardware Overview........................... 25 WH62 Base & Headset Hardware..................25 WH63 Base & Headset Hardware..................28 WH66 Base & Headset Hardware..................30 WH67 Base & Headset Hardware..................31 WH62/WH63 Base Status LEDs.......................32 Status and Busylight LED......................... 33 WH66/WH67 Icons and Status Indicators..................34 Adjust the Playback Volume......................34 How to Reset to Factory........................
  • Page 4 Add a History Record to Local Contacts..................49 Add History Records to Local Contacts/Favorite/Blocklist..............50 Edit Call History before Calling......................50 Delete History Records........................51 Yealink USB Connect................51 Manually Pair the Base with the BT50..................... 51 Download and Install......................... 52 Update Firmware..........................53 How to Change Settings on WH62/WH63..........

  • Page 5: About This Guide

    Changes for Guide Version 1.3 Revision Updated Section You can turn off busylight through Yealink USB Connect, the busylight will be on Status and Busylight only when there is an incoming call. It can optimize battery performance. WH66/WH67 added Bluetooth discoverable time configurable.

  • Page 6: Changes For Guide Version 1.1

    | How to Power on/off | 6 Changes for Guide Version 1.1 Major updates have occurred to the following sections: Revision Updated Section The headset cannot be upgraded when the battery is low (< 10%). Update Firmware Basic Call Usage on Headset •...

  • Page 7: Power On The Headset

    | Pair the Headset with Base | 7 For WH62/WH63 base, all LEDs on the base light up and then go off. For WH66/WH67, the power LED glows red. Related information WH66 Base & Headset Hardware WH67 Base & Headset Hardware Power on the Headset Do one of the following: •...

  • Page 8: How To Connect Wh62/Wh63

    | How to Connect WH62/WH63 | 8 How to Connect WH62/WH63 You can connect one or both of the desk phone and the PC. WH62/WH63 Port Overview Connect to PC via USB Cable 1. Connect one end of the USB cable to the PC port of the base.

  • Page 9: Connect To Desk Phone Via Usb Cable

    | How to Connect WH62/WH63 | 9 2. Connect the remaining end of the USB cable to the USB port of the PC. Note: For more information on the compatible PC, refer to the specific compatible guide. Important: You need to connect the PC to the micro USB port of the base marked with the text "PC".
  • Page 10 2. Connect the remaining end of the USB cable to the USB port of the desk phone. Note: For more information on compatible desk phones, refer to the specific compatible guide. If you want to connect to Yealink T3 series phones, you need to purchase Yealink EHS35 wireless headset adapter separately.

  • Page 11: How To Connect Wh66/Wh67

    | How to Connect WH66/WH67 | 11 How to Connect WH66/WH67 WH66/WH67 Port Overview Connect to PC/Desk Phone via the Included USB Cable 1. Connect one end of the included USB cable to the PC port of the base.

  • Page 12: Connect To Pc/Desk Phone/Smartphone Via Bluetooth

    | How to Connect WH66/WH67 | 12 2. Connect the remaining end of the USB cable to the USB port of the PC/desk phone. Note: For more information on compatible PC and desk phones, refer to the specific compatible guide. Important: You need to connect the PC to the USB port of the base marked with the text "PC".
  • Page 13 Connect the BT50 into a USB port on your PC. After a successful connection, the BT50 LED indicator glows blue. Note: To manually pair the base with the BT50, please use Yealink USB connect. For more information on the compatible PC, refer to the specific compatible guide.

  • Page 14: Two Bluetooth Connections

    Note: If your desk phone does not support Bluetooth or you do not want to use the built-in Bluetooth, you can connect the base via the pre-paired BT50. To manually pair the base with the BT50, please use Yealink USB connect. For more information on compatible desk phones, refer to the specific compatible guide.

  • Page 15: Erase All Bluetooth Pairings

    | How to Wear | 15 1. Do the following: • For Teams version: or the user account avatar, and tap Bluetooth. • For UC version: 2. Tap My Bluetooth Information. 3. Select to edit the device name. Note: When the Bluetooth is turned off or is starting, you cannot edit the Bluetooth device name.

  • Page 16: How To Replace Ear Cushions

    | How to Wear | 16 If necessary, you can bring the microphone closer or farther from your mouth. How to Replace Ear Cushions WH63/WH67 Headset Your headset comes configured for your right ear with a pre-installed large eartip. You can also configure your headset for your left ear, install a different sized eartip and earhook, install the headband, or install the neckband.
  • Page 17 | How to Wear | 17 • Eartip wearing style: faster to wear • Earhook & Eartip wearing style: enhance wearing stability...
  • Page 18 | How to Wear | 18 • Headband wearing style: comfortable to wear The headset can be worn with the microphone on the left or the right. • Neckband wearing style: preserve your hairstyle...

  • Page 19: Remove The Pre-Installed Eartip From The Headset

    | How to Wear | 19 Remove the Pre-installed Eartip from the Headset When you need to change the wearing styles, you can do the following: 1. Gently pull the eartip from the headset. Note: To wear the headset on the right ear but with a different size eartip or wear the headset on the left, select the size you want and reinstall in reverse order as shown.

  • Page 20: Headband Assembly

    | How to Wear | 20 2. Choose the size of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach. The earhook is flexible, and can be bent to suit your ear for a secure and comfortable fit. For left ear: The difference between the right ear and the left ear assembly is that the direction of the earhook is different.
  • Page 21 | How to Wear | 21 1. Hold the headband, so it is aligned to receive the headset as shown and insert the headset into the headband. 2. Rotate the headset down. 3. To optimize the position of the headset, push the headset in so the microphone is close to the corner of your mouth.

  • Page 22: Neckband Assembly

    | How to Wear | 22 Related information Remove the Pre-installed Eartip from the Headset Neckband Assembly The headset can be assembled for wearing on the left or right ear. Note: Before installing the neckband, remove the pre-installed eartip from the headset. For Right ear: 1.
  • Page 23 | How to Wear | 23 For Left ear: 1. Remove the pre-installed connecting rod.
  • Page 24 | How to Wear | 24 2. Install the connecting rod to the other end of the neckband. 3. Align the short shot ( port) as shown and insert it onto the headset. 4. Choose the size of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown.

  • Page 25: How To Use

    | How to Use | 25 How to Use Hardware Overview WH62 Base & Headset Hardware Name Description Base...
  • Page 26 | How to Use | 26 Name Description Alerts you to the audio status between base and headset. • Solid green: the audio connection between base and headset is Audio Status LED normal • Flash orange: the headset is disconnected with base Mute Status LED Alerts you when your headset is muted.
  • Page 27 | How to Use | 27 Name Description Use to power the headset on and off. • Hold for 3 seconds to power the headset on. • Hold for 3 seconds to power the headset off. Incoming and active call management depends upon if you have one call or multiple calls.

  • Page 28: Wh63 Base & Headset Hardware

    | How to Use | 28 WH63 Base & Headset Hardware Name Description Base PC Button Press to enter the softphone dialing screen, answer or end a softphone's call. Phone Button Press to enter the phone dialing screen, answer or end a phone's call.
  • Page 29 | How to Use | 29 Name Description Status Indicator Panel Indicate the mute status, audio status, and the headset battery status. For mute status LED: • Solid white: unmuted • Solid red: muted For headset status LED: • Solid green: the audio connection between base and headset is normal •...

  • Page 30: Wh66 Base & Headset Hardware

    | How to Use | 30 WH66 Base & Headset Hardware Name Description Base Power LED Indicates the base status. • Shows your headset's battery status, headset connection status, etc. Touch Screen • Select items and navigate menus. Speaker Provide hands-free (speakerphone) audio output. Microphone Provide hands-free (speakerphone) audio input.

  • Page 31: Wh67 Base & Headset Hardware

    | How to Use | 31 Name Description Use to power the headset on and off. • Hold for 3 seconds to power the headset on. • Hold for 3 seconds to power the headset off. Incoming and active call management depends upon if you have one call or multiple calls.

  • Page 32: Wh62/Wh63 Base Status Leds

    | How to Use | 32 Name Description Base Power LED Indicates the base status. • Shows your headset's battery status, headset connection status, etc. Touch Screen • Select items and navigate menus. Speaker Provide hands-free (speakerphone) audio output. Microphone Provide hands-free (speakerphone) audio input.

  • Page 33: Status And Busylight Led

    Glows green Battery 100% (full) Situations related to Calls Note: You can turn off busylight through Yealink USB Connect, the busylight will be on only when there is an incoming call. It can optimize battery performance. Fast flashes red Ringing...

  • Page 34: Wh66/Wh67 Icons And Status Indicators

    | How to Use | 34 WH66/WH67 Icons and Status Indicators Icon Description Battery capacity status Battery charging status One headset connected (idle) Two headsets connected (idle) Three headsets connected (idle) Four headsets connected (idle) One headset in use Two headsets in conference mode Three headsets in conference mode Four headsets in conference mode Smartphone...

  • Page 35: How To Reset To Factory

    | How to Manage Calls | 35 1. On the WH66/WH67 base, do one of the following: • Swipe down from the top of the screen. Drag the slider to adjust the volume quickly. • For UC version: Go to Basic Settings > Speaker Volume. Tap the desired value.

  • Page 36: Basic Call Usage On Headset

    | How to Manage Calls | 36 Basic Call Usage on Headset Headset Function Action Answer call Press the Call Control button or undock the headset (determined by the value of "Auto Answer when undocked"). End call Press the Call Control button or dock the headset.
  • Page 37 | How to Manage Calls | 37 Headset Function Action Mute/un-mute microphone Press the Mute button. For WH62/WH66, you can also move the microphone boom-arm up/down to mute/ unmute. Long press the Mute button. Switch between headset and speakerphone mode Note: It is only applicable to WH66/WH67.

  • Page 38: Basic Call Usage On Wh62/Wh63 Base

    | How to Manage Calls | 38 Basic Call Usage on WH62/WH63 Base WH62/WH63 Base Function Action Answer/end a softphone's Press the PC button. call Answer/end a desk Press the Phone button. phone's call Reject a softphone's call Double-press the PC button. Reject a desk phone's Double-press the Phone button.

  • Page 39: Merge Two Calls On Wh62/Wh63

    | How to Manage Calls | 39 Function Action Place a call from the call 1. Tap > History or tap > (Teams version). history , and tap (UC version). 2. Select the desired call record to place a call. Answer call End call Reject call...

  • Page 40: Multi-Headset Conference Calls

    | How to Manage Calls | 40 There are two calls on the base, and one of them is on the connected USB device. 1. Tap > Merge Calls. 2. To split the conference, tap > Split Conf. Multi-Headset Conference Calls Up to three additional headsets can be connected to one base for conferencing.

  • Page 41: Add Additional Headset(S) Without Docking

    Transfer a Call from Desk Phone to Headset • The base is connected to the Yealink phone via USB. • A call is answered on the phone using the handset or speakerphone. 1. For WH62/WH63, do one of the following: Press the Call Control button on the headset.

  • Page 42: Multiple Calls Handling

    | Local Directory | 42 • A call is answered on the headset. Do one of the following on the desk phone: • Pick up the handset. • Press the speakerphone key. The audio will transfer from the headset to the desk phone. Multiple Calls Handling The headset and base can accept and handle multiple calls at the same time.

  • Page 43: View Local Contacts

    | Local Directory | 43 View Local Contacts 1. Do the following: • For Teams version: > Contacts or tap > • For UC version: or tap > 2. Select the Local Contacts list. 3. Tap the desired contact to view the details. Search for Local Contacts 1.

  • Page 44: Delete Multiple Or All Local Contacts

    | Local Directory | 44 Delete Multiple or All Local Contacts 1. Do the following: • For Teams version: > Contacts or tap > • For UC version: or tap > 2. Select the Local Contacts list. 3. Long tap the contact. 4.

  • Page 45: Save Mobile Contacts To The Local Contacts/Favorite/Blocklist

    | Local Directory | 45 Save Mobile Contacts to the Local Contacts/Favorite/Blocklist You can save any mobile contact to the Local Contacts, to conveniently call this contact after disconnecting the mobile phone from the WH66/WH67. 1. Do the following: • For Teams version: >...

  • Page 46: View Favorites

    | Local Directory | 46 3. Tap 4. Enter your contact's information. 5. Tap Done. Note: • To quickly move contacts to Favorites, see Move Local Contacts to the Favorite/Blocklist. • To download a Mobile contact to Favorites, see Save Mobile Contacts to the Local Contacts/ Favorite/Blocklist.

  • Page 47: Delete A Favorite

    | Local Directory | 47 Delete a Favorite 1. Do the following: • For Teams version: > Contacts or tap > • For UC version: or tap > 2. Select the Favorite list. 3. Tap the desired contact to enter the detail screen. 4.

  • Page 48: View Blocklist Contacts

    | Local Directory | 48 View Blocklist Contacts 1. Do the following: • For Teams version: > Contacts or tap > • For UC version: or tap > 2. Select the Blocklist list. 3. Tap the desired contact to view the details. Edit Blocklist Contacts 1.

  • Page 49: Move Blocklist Contacts To The Local Contacts

    | Call History | 49 Move Blocklist Contacts to the Local Contacts 1. Do the following: • For Teams version: > Contacts or tap > • For UC version: or tap > 2. Select the Blocklist list. 3. Long tap the contact. 4.

  • Page 50: Add History Records To Local Contacts/Favorite/Blocklist

    | Call History | 50 1. Do the following: • For Teams version: > History or tap > • For UC version: and select 2. Select the desired list. 3. Select the desired call history and tap to enter the detail screen. 4.

  • Page 51: Delete History Records

    4. Choose the desired histories or choose all. 5. Tap > Delete > Yes. Yealink USB Connect Yealink USB Connect is a computer software designed to manage Yealink USB devices. With Yealink USB Connect, you can: • Get an overview of connected Yealink USB devices •...

  • Page 52: Download And Install

    | Yealink USB Connect | 52 3. In the Pairable devices List field, click to search the pairable device. 4. Find the desired device and click Start pairing. Note: Once the BT50 is paired with your device, you can delete the corresponding pairing information on WH66/WH67 only when you reset the device to the factory.

  • Page 53: Update Firmware

    If the prompt box disappears, you can double-click the CD drive: USB Connect in the devices and drives list. Download the Yealink USB Connect on the web page. Note: If it detects that Yealink USB Connect has been installed after connecting, Yealink USB Connect will automatically run. Update Firmware 1.

  • Page 54: How To Change Settings On Wh62/Wh63

    You can dock the headset in a base to upgrade again. The headset cannot be upgraded when the battery is low (< 10%). How to Change Settings on WH62/WH63 Headset, base, and general settings can be changed via Yealink USB Connect. Related information Yealink USB Connect...

  • Page 55: How To Change Settings On Wh66/Wh67

    | How to Change Settings on WH66/WH67 | 55 How to Change Settings on WH66/WH67 Headset, base, and general settings can be changed on the WH66/WH67 base. Basic Settings For Teams version: or the user account avatar, and go to Settings > Basic Settings to access the basic settings menu. For UC version: >...

  • Page 56: Advanced Settings

    | How to Change Settings on WH66/WH67 | 56 Teams User Name Configure whether the Teams user name displays on the home screen when the device disconnects with PC. Default: Personal Mode. • Personal Mode: Display the Teams user name when the device disconnects with PC.
  • Page 57 Audio quality for calls is not affected by this setting. • Enable the music mode will affect the deployment density. For more information about deployment density, refer to Yealink WH6X Deployment and Density White paper. • After you pair multiple headsets on the base, the music mode is automatically disabled, the sound quality is switched to the call mode sound quality.
  • Page 58 | How to Change Settings on WH66/WH67 | 58 Mute Reminder Enable/disable the paired headset to play a periodic audio reminder when the microphone is muted. Note: The detection mechanism of microphone mute status: • Headset mode: If the microphone boom-arm is moved down (only for WH62/WH66) and the headset is in the mute status during the call, the headset will play a "Muted"...

  • Page 59: Optional Accessories

    | Optional Accessories | 59 Smart Noise Block Enable/disable the base to block out/eliminate the noises when in a call. When you make a call using WH66/WH67 via speaker mode, enable this function can block out/eliminate the noises when there is no speech in a call.

  • Page 60: Charge The Mobile Phone On Whc60

    Softphone/phone does not support, turn off the busylight Related information Basic Settings Charge the Mobile Phone on WHC60 If your mobile phone support wireless charging, you can charge it using the Yealink-supplied wireless charger WHC60. 1. Connect the wireless charger to the base directly.

  • Page 61: Use The Ehs60

    Then you can reconnect and it will upgrade again. Note: • Reject any call or answer operations during the upgrade. • You need to upgrade your WH6X to original or the newest version via Yealink USB Connect after upgrading the EHS60, Support View the FAQ guide on http://support.yealink.com/.

  • Page 62: Safety Instructions

    | Support | 62 Safety Instructions • Storage temperature: +23 to 113°F (-5 to 45°C). Charging temperature: +32 to 104°F (0 to 40°C) • Do not store the headset for extended periods of time without recharging the battery (max. three months).

This manual is also suitable for:

Wh62Wh63Wh67Wh66

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