Yealink WH6 Series User Manual
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Yealink WH6 Series User Manual

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  • Page 2: Table Of Contents

    | Contents | ii Contents About This Guide..................4 How to Power on/off..................4 Power on the Base..........................4 Power on the Headset.........................5 Power off the Base..........................5 Power off the Headset.........................5 Pair the Headset with Base................ 5 How to Connect WH62/WH63..............6 WH62/WH63 Port Overview........................6 Connect to PC via USB Cable......................6 Connect to Desk Phone via USB Cable.....................
  • Page 3 Transfer a Call from Desk Phone to Headset................... 41 Transfer a Call from Headset to Desk Phone................... 41 Multiple Calls Handling........................42 Yealink USB Connect................42 Manually Pair the Base with the BT50..................... 43 Download and Install......................... 43 Update Firmware..........................44 How to Change Settings on WH62/WH63..........

  • Page 4: About This Guide

    | About This Guide | 4 About This Guide This guide contains instructions for connecting and using your WH6X headset. Note: This guide mainly takes the Teams version of WH62/WH66 as an example. How to Power on/off • Power on the Base •...

  • Page 5: Power On The Headset

    | Pair the Headset with Base | 5 Power on the Headset Procedure Do one of the following: Hold the Call Control button for 3 seconds. • • Power on the base and dock the headset in the base. Note: The headset will be charged whenever it is docked in a base that is connected to a power supply.

  • Page 6: How To Connect Wh62/Wh63

    | How to Connect WH62/WH63 | 6 Note: You can pair up to four headsets to one base. After the headset is paired, it will keep paired even you undock the headset. Related tasks Add Headset(s) During a Call Add Headset(s) When the Base is Idle How to Connect WH62/WH63 You can connect one or both of the desk phone and the PC.

  • Page 7: Connect To Desk Phone Via Usb Cable

    | How to Connect WH62/WH63 | 7 2. Connect the remaining end of the USB cable to the USB port of the PC. Note: For more information on the compatible PC, refer to the specific compatible guide. Important: You need to connect the PC to the micro USB port of the base marked with the text "PC".

  • Page 8: How To Connect Wh66/Wh67

    2. Connect the remaining end of the USB cable to the USB port of the desk phone. Note: For more information on compatible desk phones, refer to the specific compatible guide. If you want to connect to Yealink T3 series phones, you need to purchase Yealink EHS35 wireless headset adapter separately.

  • Page 9: Wh66/Wh67 Port Overview

    | How to Connect WH66/WH67 | 9 WH66/WH67 Port Overview Connect to PC/Desk Phone via the Included USB Cable Procedure 1. Connect one end of the included USB cable to the PC port of the base.

  • Page 10: Connect To Pc/Desk Phone/Smartphone Via Bluetooth

    | How to Connect WH66/WH67 | 10 2. Connect the remaining end of the USB cable to the USB port of the PC/desk phone. Note: For more information on compatible PC and desk phones, refer to the specific compatible guide. Important: You need to connect the PC to the USB port of the base marked with the text "PC".

  • Page 11: Single Bluetooth Connection

    Connect the BT50 into a USB port on your PC. After a successful connection, the BT50 LED indicator glows blue. Note: To manually pair the base with the BT50, please use Yealink USB connect. For more information on the compatible PC, refer to the specific compatible guide.

  • Page 12: Two Bluetooth Connections

    2. On your smartphone, turn on Bluetooth and select Yealink WH66/Yealink WH67. Note: The Yealink WH66/Yealink WH67 is the default device name. You can edit the base's Bluetooth device name. For more information on the compatible smartphone, refer to the specific compatible guide.

  • Page 13: Disconnect And Remove Your Bluetooth Device

    | How to Connect WH66/WH67 | 13 Disconnect and Remove Your Bluetooth Device You can disconnect your Bluetooth device from your base and still keep it paired. When you disconnect a Bluetooth device, it remains paired so that you can reconnect it to your base. You can also remove your Bluetooth device so that it is no longer paired or connected to the base.

  • Page 14: Turn Off Bluetooth

    | How to Wear | 14 The screen prompts you whether to clear the list of paired devices. 3. Confirm the action. Turn off Bluetooth Procedure 1. Do the following: • For Teams version: or the user account avatar, and tap Bluetooth. •...

  • Page 15: How To Replace Ear Cushions

    | How to Wear | 15 How to Replace Ear Cushions WH63/WH67 Headset Your headset comes configured for your right ear with a pre-installed large eartip. You can also configure your headset for your left ear, install a different sized eartip and earhook, install the headband, or install the neckband.
  • Page 16 | How to Wear | 16 • Earhook & Eartip wearing style: enhance wearing stability • Headband wearing style: comfortable to wear The headset can be worn with the microphone on the left or the right.

  • Page 17: Remove The Pre-Installed Eartip From The Headset

    | How to Wear | 17 • Neckband wearing style: preserve your hairstyle Remove the Pre-installed Eartip from the Headset When you need to change the wearing styles, you can do the following: 1. Gently pull the eartip from the headset. Note: To wear the headset on the right ear but with a different size eartip or wear the headset on the left, select the size you want and reinstall in reverse order as shown.
  • Page 18 | How to Wear | 18 1. Align the earhook ( port) as shown and insert it onto the headset. Be sure the earhook is flat against the headset and rotate the earhook up 90°.

  • Page 19: Headband Assembly

    | How to Wear | 19 2. Choose the size of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach. The earhook is flexible, and can be bent to suit your ear for a secure and comfortable fit. For left ear: The difference between the right ear and the left ear assembly is that the direction of the earhook is different.
  • Page 20 | How to Wear | 20 1. Hold the headband, so it is aligned to receive the headset as shown and insert the headset into the headband. 2. Rotate the headset down. 3. To optimize the position of the headset, push the headset in so the microphone is close to the corner of your mouth.

  • Page 21: Neckband Assembly

    | How to Wear | 21 Related information Remove the Pre-installed Eartip from the Headset Neckband Assembly The headset can be assembled for wearing on the left or right ear. Note: Before installing the neckband, remove the pre-installed eartip from the headset. For Right ear: 1.
  • Page 22 | How to Wear | 22 For Left ear: 1. Remove the pre-installed connecting rod.
  • Page 23 | How to Wear | 23 2. Install the connecting rod to the other end of the neckband. 3. Align the short shot ( port) as shown and insert it onto the headset. 4. Choose the size of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown.

  • Page 24: How To Use

    | How to Use | 24 How to Use • Hardware Overview • WH62/WH63 Base Status LEDs • Status and Busylight LED • WH66/WH67 Icons and Status Indicators • Adjust the Playback Volume • How to Reset to Factory Hardware Overview •...

  • Page 25: Wh62 Base & Headset Hardware

    | How to Use | 25 WH62 Base & Headset Hardware Name Description Base Alerts you to the audio status between base and headset. • Solid green: the audio connection between base and headset is Audio Status LED normal • Flash orange: the headset is disconnected with base Mute Status LED Alerts you when your headset is muted.
  • Page 26 | How to Use | 26 Name Description Use to power the headset on and off. • Hold for 3 seconds to power the headset on. • Hold for 3 seconds to power the headset off. Incoming and active call management depends upon if you have one call or multiple calls.

  • Page 27: Wh63 Base & Headset Hardware

    | How to Use | 27 WH63 Base & Headset Hardware Name Description Base PC Button Press to enter the softphone dialing screen, answer or end a softphone's call. Phone Button Press to enter the phone dialing screen, answer or end a phone's call.
  • Page 28 | How to Use | 28 Name Description Status Indicator Panel Indicate the mute status, audio status, and the headset battery status. For mute status LED: • Solid white: unmuted • Solid red: muted For headset status LED: • Solid green: the audio connection between base and headset is normal •...

  • Page 29: Wh66 Base & Headset Hardware

    | How to Use | 29 WH66 Base & Headset Hardware Name Description Base Power LED Indicates the base status. • Shows your headset's battery status, headset connection status, etc. Touch Screen • Select items and navigate menus. Speaker Provide hands-free (speakerphone) audio output. Microphone Provide hands-free (speakerphone) audio input.

  • Page 30: Wh67 Base & Headset Hardware

    | How to Use | 30 Name Description Use to power the headset on and off. • Hold for 3 seconds to power the headset on. • Hold for 3 seconds to power the headset off. Incoming and active call management depends upon if you have one call or multiple calls.

  • Page 31: Wh62/Wh63 Base Status Leds

    | How to Use | 31 Name Description Base Power LED Indicates the base status. • Shows your headset's battery status, headset connection status, etc. Touch Screen • Select items and navigate menus. Speaker Provide hands-free (speakerphone) audio output. Microphone Provide hands-free (speakerphone) audio input.

  • Page 32: Status And Busylight Led

    | How to Use | 32 Base State PC/desk phone button PC/desk phone device is not connected Glows white PC/desk phone device is connected and in the idle status Glows green In the call Fast flashes green Ringing Flashes green in double Hold Teams button Teams disconnected...

  • Page 33: Adjust The Playback Volume

    | How to Use | 33 Icon Description Battery capacity status Battery charging status One headset connected (idle) Two headsets connected (idle) Three headsets connected (idle) Four headsets connected (idle) One headset in use Two headsets in conference mode Three headsets in conference mode Four headsets in conference mode Smartphone Desk phone...

  • Page 34: How To Reset To Factory

    | How to Use | 34 Procedure 1. On the WH66/WH67 base, do one of the following: • Swipe down from the top of the screen. Drag the slider to adjust the volume quickly. • For UC version: Go to Basic Settings > Speaker Volume. Tap the desired value.

  • Page 35: How To Manage Calls

    | How to Manage Calls | 35 Procedure 1. Do the following: • For Teams version: or the user account avatar. Go to Settings > Advanced Settings > Reset Configuration. • For UC version: Go to Advanced Settings > Reset Configuration. The screen prompts you whether to reset configuration or not.

  • Page 36: Basic Call Usage On Headset

    | How to Manage Calls | 36 Basic Call Usage on Headset Headset Function Action Answer call Press the Call Control button or undock the headset (determined by the value of "Auto Answer when undocked"). End call Press the Call Control button or dock the headset.

  • Page 37: Basic Call Usage On Wh62/Wh63 Base

    | How to Manage Calls | 37 Headset Function Action Mute/un-mute microphone Press the Mute button. For WH62/WH66, you can also move the microphone boom-arm up/down to mute/ unmute. Basic Call Usage on WH62/WH63 Base WH62/WH63 Base Function Action Answer/end a softphone's Press the PC button.

  • Page 38: Basic Call Usage On Wh66/Wh67 Base

    | How to Manage Calls | 38 WH62/WH63 Base Function Action Double-press the PC button. Redial a softphone's call Redial a desk phone's Double-press the Phone button. call Basic Call Usage on WH66/WH67 Base Function Action Place a new call Tap the connected device CARD or (Teams version)/ version).

  • Page 39: Merge Two Calls On Wh62/Wh63

    | How to Manage Calls | 39 Function Action Redial or the user account avatar. 2. Tap Redial. 3. Select a device to redial. Note: It is only available for Teams version. Merge Two Calls on WH62/WH63 You can merge two calls into one conference call. Before you begin •...

  • Page 40: Add Headset(S) When The Base Is Idle

    | How to Manage Calls | 40 Procedure 1. Dock an additional headset in the primary headset’s base. > Add Headset. For WH66/WH67, you can also go to A tone indication will play in the primary headset. 2. Press the Call Control button on the primary headset to accept the additional headset to the conference.

  • Page 41: End Or Leave A Conference Call

    The conference call will continue for all other headsets. Transfer a Call from Desk Phone to Headset Before you begin • The base is connected to the Yealink phone via USB. • A call is answered on the phone using the handset or speakerphone. Procedure 1.

  • Page 42: Multiple Calls Handling

    Reject incoming call, while on a current call For WH66/WH67, you can also reject on the base. Yealink USB Connect Yealink USB Connect is a computer software designed to manage Yealink USB devices. With Yealink USB Connect you can: •...

  • Page 43: Manually Pair The Base With The Bt50

    3. In the Pairable devices List field, click to search the pairable device. 4. Find the desired device and click Start pairing. For more information on Yealink USB Connect, refer to Yealink USB Device Manager Client User Guide. Download and Install Before you begin Connect the base to your PC.

  • Page 44: Update Firmware

    If the prompt box disappears, you can double-click the CD drive: USB Connect in the devices and drives list. Download the Yealink USB Connect on the web page. Note: If it detects that Yealink USB Connect has been installed after connecting, Yealink USB Connect will automatically run. Update Firmware...

  • Page 45: How To Change Settings On Wh62/Wh63

    Note: Do not undock the headset or power off the base during the upgrade, otherwise the headset upgrade will fail. You can dock the headset in a base to upgrade again. How to Change Settings on WH62/WH63 Headset, base, and general settings can be changed via Yealink USB Connect.

  • Page 46: How To Change Settings On Wh66/Wh67

    | How to Change Settings on WH66/WH67 | 46 Related information Yealink USB Connect How to Change Settings on WH66/WH67 Headset, base, and general settings can be changed on the WH66/WH67 base. • Change the Default Outgoing Dialer Device •...

  • Page 47: Basic Settings

    | How to Change Settings on WH66/WH67 | 47 Procedure on the idle screen. 2. Do the following: • For Teams version: Tap the desired media playback device. • For UC version: Tap Selected as playback device when two Bluetooth devices are connected. Basic Settings For Teams version: or the user account avatar, and go to Settings >...

  • Page 48: Advanced Settings

    | How to Change Settings on WH66/WH67 | 48 Teams User Name Configure whether the Teams user name displays on the home screen when the device disconnects with PC. • Personal Mode (default): Display the Teams user name when the device disconnects with PC.

  • Page 49: Optional Accessories

    | Optional Accessories | 49 Mute Reminder Enable/disable the paired headset to play a periodic audio reminder when the microphone is muted. Platform Change the platform between UC and Teams. Calling Settings Auto Dial Enable/disable the base to automatically dial the entered number within 5 seconds.

  • Page 50: Charge The Mobile Phone On Wh66/Wh67 Base

    Softphone/phone does not support, turn off the busylight Related information Basic Settings Charge the Mobile Phone on WH66/WH67 Base If your mobile phone support wireless charging, you can charge it using the Yealink-supplied wireless charger WHC60. Procedure 1. Connect the wireless charger to the base directly.

  • Page 51: Support

    Note: You can also connect the wireless charger to the USB charger adapter via a USB Type-C cable. Support • • Safety Instructions View the FAQ guide on http://support.yealink.com/. Safety Instructions • Storage temperature: +23 to 113°F (-5 to 45°C). Charging temperature: +32 to 104°F (0 to 40°C) •...

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