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11. Troubleshooting
To keep the warranty valid, never try to repair the system yourself. If you encounter problems when using
this unit, check the following points before requesting service.
No power
Remote control does not
work
No sound
TV has display problem
while viewing HDR content
from HDMI source.
I can't find the Bluetooth
name of this unit on my
Bluetooth device for
Bluetooth pairing
This is a 15 mins power off
function, one of the ERPII
standard requirement for
saving power
14
• Ensure that the AC cord of the apparatus is properly connected .
• Ensure that there is power at the AC outlet.
• Press
(standby) button to turn the unit on.
• Before you press any playback control button, first select the correct
source.
• Reduce the distance between the remote control and the unit.
• Insert the battery with its polarities (+/-) aligned as indicated.
• Replace the battery.
• Aim the remote control directly at the sensor on the front of the unit.
• Make sure that the unit is not muted. Press MUTE or VOL+/VOL– button
to resume normal listening.
• Press
button on the unit or on the remote control to switch the
soundbar to standby mode. Then press the
soundbar on.
• Unplug both the soundbar and the subwoofer from the mains socket,
then plug them again. Switch on the soundbar.
• Ensure the audio setting of the input source (e.g. TV, game console, DVD
player, etc.) is set to PCM or Dolby Digital mode while using digital (e.g.
HDMI, OPTICAL, COAXIAL) connection.
• The subwoofer is out of range, please move the subwoofer closer to the
soundbar. Make sure the subwoofer is within 5 m of the soundbar (the
closer the better).
• The soundbar may have lost connection with the subwoofer. Re-pair
the units by following the steps on the section "Pairing the Wireless
Subwoofer with the Soundbar".
• The unit may not be able to decode all digital audio formats from the
input source. In this case, the unit will mute. This is NOT a defect.device
is not muted.
• Some 4K HDR TVs require the HDMI input or picture settings to be set for
HDR content reception. For further setup details on HDR display, please
refer to the instruction manual of your TV.
• Ensure the Bluetooth function is activated on your Bluetooth device.
• Ensure you have paired the unit with your Bluetooth device.
• When the unit's external input signal level is too low, the unit will be
turned off automatically in 15 minutes. Please increase the volume level
of your external device.
button again to switch the
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