Service And Repair; How To Return A Product - LeCroy Waverunner2 Series Service Manual

timing or offset, and — infrequently — minor logic changes. However, be assured the
scope itself is in full order and incorporates the most up-to-date circuitry. LeCroy
frequently updates firmware and software during servicing to improve scope
performance, free of charge during warranty. You will be kept informed of such
changes, through new or revised manuals and other publications.
Nevertheless, you should retain this, the original manual, for future reference
to your scope's unchanged hardware specifications.
1.5

Service and Repair

Please return products requiring maintenance to the Customer Service Department in
your country or to an authorized service facility. The customer is responsible for
transportation charges to the factory, whereas all in-warranty products will be returned
to you with transportation prepaid. Outside the warranty period, you will need to
provide us with a purchase order number before we can repair your LeCroy product.
You will be billed for parts and labor related to the repair work, and for shipping.
1.6

How to return a Product

Contact the nearest LeCroy Service Center or office to find out where to return the
product. All returned products should be identified by model and serial number. You
should describe the defect or failure, and provide your name and contact number. In
the case of a product returned to the factory, a Return Authorization Number (RAN)
should be used.
Return shipments should be made prepaid. We cannot accept COD (Cash On
Delivery) or Collect Return shipments. We recommend air-freighting.
It is important that the RAN be clearly shown on the outside of the shipping package
for prompt redirection to the appropriate LeCroy department.
1.7 What Comes with Your Scope
The following items are shipped together with the standard configuration of this
oscilloscope:
• Front Scope Cover
• 10:1 10 MΩ PP006 Passive Probe — one per channel
• Two 6.3A 250 V Fuses, AC Power Cord and Plug
• Operator's Manual , Remote Control Manual, Hands-On Guide
• Performance Certificate or Calibration Certificate, Declaration of Conformity
Note: Wherever possible, please use the original shipping carton. If a substitute
carton is used, it should be rigid and packed so that that the product is surrounded by
a minimum of four inches or 10 cm of shock-absorbent material.
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