Document Discrepancies; Service Procedure; Return Procedure - LeCroy 9410 Remote Control Manual

General Information
DOCUMENTATION
DISCREPANCIES
SERVICE PROCEDURE
RETURN PROCEDURE
LeCroy is committed to providing state-of-the-art instrumenta-
tion and is continually refining and improving the performance of
its products. While physical modifications can be implemented
quite rapidly, the corrected documentation frequently requires
more time to produce. Consequently, this manual may not agree in
every detail with the accompanying product. There may be small
discrepancies in the values of components for the purposes of
pulse shape, timing, offset, etc., and, occasionally, minor logic
changes. Where any such inconsistencies exist, please be assured
that the unit is correct and incorporates the most up-to-date cir-
cuitry. In a similar way the firmware may undergo revision when
the instrument is serviced. Should this be the case, manual up-
dates will be made available as necessary.
Products requiring maintenance should be returned to the Cus-
tomer Service Department or authorized service facility. LeCroy
will repair or replace any product under warranty at no charge.
The purchaser is only responsible for transportation charges.
For all LeCroy products in need of repair after the warranty pe-
riod, the customer must provide a Purchase Order Number before
repairs can be initiated. The customer will be billed for parts and
labor for the repair, as well as for shipping.
To determine your nearest authorized service facility, contact the
Customer Service Department or your field office. All products
returned for repair should be identified by the model and serial
numbers and include a description of the defect or failure, name
and phone number of the user, and, in the case of products re-
turned to the factory, a Return Authorization Number (RAN).
The RAN may be obtained by contacting the Customer Service
Department in New York, tel. (914)578-6061, in Geneva, tel.
(41)22/719 21 11, or your nearest sales office.
Return shipments should be made prepaid. LeCroy will not accept
C.O.D. or Collect Return Shipments. Air-freight is generally rec-
ommended. Wherever possible, the original shipping carton
should be used. If a substitute carton is used, it should be rigid and
be packed such that the product is surrounded with a minimum of
four inches of excelsior or similar shock-absorbing material. In
addressing the shipment, it is important that the Return Authoriza-
tion Number be displayed on the outside of the container to ensure
its prompt routing to the proper department within LeCroy.