Cleaning, Care And Maintenance; Troubleshooting - STIEBEL ELTRON DHE Connect 18/21/24 Operation And Installation

OPERATION
Cleaning, care and maintenance
4.8 App-based operation
App-based operation is intended for controlling the DHE Connect.
You can use a mobile terminal device to operate the appliance
under the following conditions:
- Programming unit software version at least 9/1/00. See also
chapter "Settings / Info / Version info".
- The DHE Connect and your mobile terminal device are on the
same WLAN.
- Your mobile terminal device has:
- A (diagonal) screen size of at least 3".
- Software version
- iOS 9 or higher
- Android 5.0 or higher
6.

Troubleshooting

Problem
The appliance will not start despite the
DHW valve being fully open.
When hot water is being drawn off, cold
water flows for a short period.
Temperatures > 43 °C cannot be set.
76 |DHE Connect | DHE Touch
Cause
There is no power.
The aerator in the tap or the shower head is
scaled up or dirty.
The water supply has been interrupted.
The air detector detects air in the water. It
switches off the heating output briefly.
Dynamic anti-scalding protection is activat-
ed.
- To use this function, you must install the DHE Connect app.
Here, you will also find further information about the app.
5.

Cleaning, care and maintenance

f Never use abrasive or corrosive cleaning agents. A damp f
cloth is sufficient for cleaning the appliance.
f If the DHE Connect loudspeaker cover becomes very dirty, f
you can remove it using a pointed object. Replace the
cover after cleaning. Install the cover with the groove at the
bottom.
f Check the taps regularly. Limescale deposits at the tap out- f
lets can be removed using commercially available descaling
agents.
Remedy
Check the fuses/MCBs in your fuse box/distribution board.
Clean and/or descale the aerator or shower head.
Vent the appliance and the cold water inlet line.
The appliance restarts automatically after 1 minute.
Dynamic anti-scalding protection automatically ceases 2 minutes after
draw-off has ended.
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