Table of Contents
Advertisement
BEDIENUNG UND INSTALLATION
OPERATION AND INSTALLATION
UTILISATION ET INSTALLATION
BEDIENING EN INSTALLATIE
OBSŁUGA I INSTALACJA
OBSLUHA A INSTALACE
OBSLUHA A INŠTALÁCIA
Vollelektronisch geregelter Durchlauferhitzer mit Mini-Funk-Fernbedienung | Fully
electronically controlled instantaneous water heater with mini wireless remote control |
Chauffe-eau instantané à régulation entièrement électronique avec télécommande radio |
Geheel elektronisch geregelde doorstromer met draadloze miniafstandsbediening |
Całkowicie elektronicznie regulowany przepływowy ogrzewacz wody, z miniaturowym
radiowym pilotem zdalnego sterowania | Plně elektronicky regulovaný průtokový ohřívač
s rádiovým dálkovým miniovladačem | Plne elektronicky regulovaný prietokový ohrievač s
mini rádiovým diaľkovým ovládaním
» DHE Connect 18/21/24
» DHE Connect 27
» DHE Touch 18/21/24
» DHE Touch 27
Advertisement
Table of Contents
Troubleshooting
Related Manuals for STIEBEL ELTRON DHE Connect 18
Summary of Contents for STIEBEL ELTRON DHE Connect 18
- Page 1 BEDIENUNG UND INSTALLATION OPERATION AND INSTALLATION UTILISATION ET INSTALLATION BEDIENING EN INSTALLATIE OBSŁUGA I INSTALACJA OBSLUHA A INSTALACE OBSLUHA A INŠTALÁCIA Vollelektronisch geregelter Durchlauferhitzer mit Mini-Funk-Fernbedienung | Fully electronically controlled instantaneous water heater with mini wireless remote control | Chauffe-eau instantané à régulation entièrement électronique avec télécommande radio | Geheel elektronisch geregelde doorstromer met draadloze miniafstandsbediening | Całkowicie elektronicznie regulowany przepływowy ogrzewacz wody, z miniaturowym radiowym pilotem zdalnego sterowania | Plně...
-
Page 2: Table Of Contents
CONTENTS SPECIAL INFORMATION GUARANTEE OPERATION ENVIRONMENT AND RECYCLING General information ��������������������������������������� 60 Safety �������������������������������������������������������� 61 Appliance description ������������������������������������� 62 Settings ����������������������������������������������������� 65 Cleaning, care and maintenance ������������������������� 74 Troubleshooting �������������������������������������������� 75 INSTALLATION Safety �������������������������������������������������������� 79 Appliance description ������������������������������������� 79 Preparation ������������������������������������������������� 81 Installation ��������������������������������������������������... -
Page 3: Special Information Guarantee
SPECIAL INFORMATION SPECIAL INFORMATION - The specified voltage must match the mains voltage. - The appliance must be connected to earth. - The appliance may be used by children aged 3 - The appliance must be permanently connect- and older and persons with reduced physical, ed to fixed wiring. -
Page 4: General Information
OPERATION General information OPERATION 1.1.2 Symbols, type of risk Symbol Type of risk Injury General information Electrocution The chapters "Special information" and "Operation" are intended for both users and qualified contractors. Burns (burns, scalding) The chapter "Installation" is intended for qualified contractors. Note 1.1.3 Keywords Read these instructions carefully before using the appli- KEYWORD... -
Page 5: Safety
OPERATION Safety Other symbols in this documentation Units of measurement Note Note General information is identified by the adjacent symbol. All measurements are given in mm unless stated oth- f Read these texts carefully. erwise. Symbol Meaning Safety Material losses (appliance damage, consequential losses and environmen- tal pollution) Intended use... -
Page 6: Appliance Description
OPERATION Appliance description General safety instructions - user adjustable: "MAX" temperature limiting / childproofing, - qualified contractor adjustable: "Internal anti-scalding CAUTION Burns protection". During operation, the tap can reach temperatures in ex- cess of 60 °C. Material losses There is a risk of scalding at outlet temperatures in ex- The user should protect the appliance and its tap against cess of 43 °C. - Page 7 OPERATION Appliance description Heating system This appliance with full electronic control and output matching keeps the outlet temperature constant. The water is heated by The bare wire heating system is enclosed within a pressure-tested the electronic control unit with motorised valve to precisely the plastic jacket.
- Page 8 OPERATION Appliance description DHE Connect | DHE Touch functions Programming unit layout Function DHE Connect DHE Touch with internet connection no internet connection WLAN function ® Radio / Bluetooth Weather forecast App for smartphone or tablet Touch-Display Individual programming via the display 1 Touchscreen Precise DHW convenience °C °C 2 Touch wheel, selectable functions: "Temperature", "Volume"...
-
Page 9: Settings
OPERATION Settings Settings automatic priority for maximum temperature setting. The priority is active for 2 minutes or until 2 minutes after the current draw-off ends. After this, the priority is automatically disabled. Temperature settings During the priority period, you can reduce the temperature or increase it to a maximum of 43 °C using other wireless controls. - Page 10 OPERATION Settings 3 Functions Weather 4 Active symbols on black background: "Maximum", "ECO", "Bath filling" and "Wellness" DHE Connect with WLAN connection and prior registration only 5 Navigation (to scroll through pages) Symbol Meaning back to start screen 9/12/15 navigate Holzminden Function descriptions Temperature memory 38,0...
- Page 11 In addition to its certified compliance with the Blue- 4 Add / deselect station, global search function (radio function ®1) tooth standard, STIEBEL ELTRON has also successfully based on the "radio.de" database) tested the DHE Connect in terms of the Bluetooth ®...
- Page 12 The Bluetooth word mark and logo are registered trademarks Bath filling of Bluetooth SIG, Inc. and are always used by STIEBEL ELTRON under licence. Other trademarks and brand names are the prop- Enabling / Disabling automatic bath filling erty of the respective copyright holder.
- Page 13 OPERATION Settings Example: "Cold prevention" Toothbrush timer f Select a "Warm" temperature. f Tap once on the circle. Then, select the duration by pressing Starting at the selected hot water temperature, the water temper- “03:00 min.” and adjusting to the desired duration. ature is reduced to cold water temperature.
- Page 14 OPERATION Settings Menu structure Description … Icon size Select the display view. … Activate functions Functions for the start screen. … Sort functions Sequence of functions on the start screen. … Brightness Set the display brightness. … ...
- Page 15 OPERATION Settings Menu structure Description … Device details Device details display … Version info Version display; check for updates possible for DHE Connect with WLAN connection. Install available software updates successively. Note: Do not isolate the device from the power supply during the software update. Otherwise the pro- gramming unit may be damaged.
- Page 16 OPERATION Settings Menu structure Description … … Connect other wireless subscribers Start wireless setup mode in the instantaneous water heater via the programming unit, to set up the wireless connection to an external programming unit or a wireless remote control. … ...
- Page 17 OPERATION Settings New mini wireless remote control learning If the battery is empty, follow chapter "Troubleshooting / Mini wireless remote control battery replacement". You learn the mini wireless remote control as follows: f Using the programming unit built into the instantaneous New / Additional programming unit learning water heater, open the "Service / Wireless / Connect other The DHE programming unit allows you to operate the device re-...
-
Page 18: Cleaning, Care And Maintenance
OPERATION Cleaning, care and maintenance Following an interruption to the water supply Operation using app App-based operation is intended for controlling the “DHE Con- Material losses nect”. You can use a mobile terminal device to operate the DHE To ensure that the bare wire heating system is not dam- Connect under the following prerequisites: aged following an interruption to the water supply, the appliance must be restarted taking the following steps. -
Page 19: Troubleshooting
System messages in the event of programming unit errors. appear on the Touch-Display in place of the STIEBEL ELTRON logo. www.stiebel-eltron.com DHE Connect | DHE Touch |... - Page 20 OPERATION Troubleshooting Problem Cause Remedy You cannot adjust the temperature via the The "Temperature" function has not been set Set the function for temperature. Touch wheel. in the Touch wheel menu. Problem, DHE Connect only Cause Remedy You cannot adjust the volume via the The "Volume"...
- Page 21 OPERATION Troubleshooting Problem, DHE Connect only Cause Remedy The network connection could not be estab- Check your access credentials. Establish a new connection from the pro- lished. gramming unit to the router if necessary. When setting up WLAN access, incorrect ac- Check the access credentials. cess credentials were entered.
- Page 22 OPERATION Troubleshooting f Open the enclosure of the mini wireless remote control, for example with a coin. f Remove the old battery and insert a new one, type CR 2032. Note The battery positive pole must point away from the board. f Close the casing.
-
Page 23: Installation
INSTALLATION Safety INSTALLATION - The IP 25 (hoseproof) rating can only be ensured with a cor- rectly fitted cable grommet. - The specific electrical resistance of the water must not fall below that stated on the type plate. In a linked water net- work, factor in the lowest electrical resistance of the water. - Page 24 INSTALLATION Appliance description Universal mounting frame - Wall mounting bracket and adhesive pad - Mounting frame with electrical connections Accessories Pipe assembly for undersink appliances Wireless remote controls You will need the undersink installation set if you make the water - FFB W Set connections (G ⅜ A) at the top of the appliance.
-
Page 25: Preparation
INSTALLATION Preparation Central thermostatic valve (ZTA 3/4) 2 DHW outlet Use the thermostatic valve for central premixing when, for exam- Oversink installation ple, operating an instantaneous water heater with a solar thermal system. Preparation Installation location Material losses Install the appliance in a room free from the risk of frost. 1 Cold water inlet f Always install the appliance vertically and near the draw-off 2 DHW outlet... - Page 26 INSTALLATION Preparation Minimum clearances Permissible water line materials - Cold water inlet line: Pipes made from galvanised steel, stainless steel, copper or plastic - DHW outlet line: Stainless steel pipe, copper pipe or plastic pipe ≥50 ≥50 Material losses If plastic pipework systems are used, take into account the maximum inlet temperature and the maximum per- missible pressure.
-
Page 27: Installation
INSTALLATION Installation 10. Installation Standard installation - Electrical connection from below on unfinished walls - Water connection on unfinished walls - Medium connected load is selected f Remove the back panel by pressing the two locking tabs and Other installation options pulling the lower section of the back panel forwards. - Page 28 INSTALLATION Installation Fitting the wall mounting bracket f Seal and insert the twin connectors. Making the water connection f Mark out the holes for drilling using the installation tem- plate. If the appliance is to be installed with water connec- tions on finished walls, also mark out the fixing hole in the lower section of the template.
- Page 29 INSTALLATION Installation f Pull the cable grommet over the cable sheath of the power Material losses cable. For large cable cross-sections, enlarge the hole in the The strainer must be fitted for the appliance to function. cable grommet if necessary. f When replacing an appliance, check whether the strainer is installed.
- Page 30 INSTALLATION Installation f Pull the cable grommets into the back panel, until both lock- WARNING Electrocution ing tabs engage. Ensure that the appliance is earthed. Material losses Observe the type plate. The specified rated voltage must match the mains voltage. 3 Nm 5 Nm f Connect the power cable to the mains terminal.
-
Page 31: Commissioning
INSTALLATION Commissioning 10.2 Installing the mini wireless remote control f Activate the safety switch by firmly pressing the reset button (the appliance is delivered with the safety switch disabled). You can attach the mini wireless remote control to the wall using In the DHE Connect 18/21/24 and DHE Touch 18/21/24 appliances, the wall mounting bracket. - Page 32 INSTALLATION Commissioning f Tick the selected connected load and rated voltage on the ap- pliance cover type plate (on both sides). Use a ballpoint pen to do this. f Secure the appliance cover with the screw. f Fit the fascia to the appliance cover. 1 Connected load button 2 Display f Press the connected load button briefly to wake up the dis-...
-
Page 33: Appliance Shutdown
INSTALLATION Appliance shutdown 11.2 Recommissioning 13. Installation options 13.1 Electrical connection from above on unfinished Material losses To ensure that the bare wire heating system is not dam- walls aged following an interruption to the water supply, the appliance must be restarted taking the following steps. f Isolate the appliance from the power supply;... - Page 34 INSTALLATION Installation options f Route the other cable grommet over the cable sheath of the f Reposition the mains terminal further downwards. To do this, power cable. Pull the cable grommets into the back panel, undo the fixing screw. Secure the mains terminal in place. until both locking tabs engage.
- Page 35 INSTALLATION Installation options f Cleanly cut and break out the required cable entries in the The appliance is equipped with an anti-scalding protection func- back panel and appliance cover (for the positions, see chap- tion, which the qualified contractor can set if required. To do this, ter "Specification / Dimensions and connections").
- Page 36 INSTALLATION Installation options Anti-scalding protection deactivation f Fit a suitable pressure tap. f Proceed as described under "Anti-scalding protection acti- f Push the lower back panel section under the connecting vation". Deactivate anti-scalding protection by tapping the pipes of the tap and push it into the back panel. "Active"...
- Page 37 INSTALLATION Installation options f Push the lower back panel section under the connecting f When installing the connection pipes without offset, break pipes of the tap and push it into the back panel. off the sealing lips on the cover guide pieces. f Secure the connection pipes to the tee and the 3-way ball f Click the cover guides into place in the knock-outs.
- Page 38 INSTALLATION Installation options f Reposition the threaded stud on the wall mounting bracket 3 Screw (the stud has a self-tapping thread). If using threaded connections on finished walls, the lower back f Rotate the wall mounting bracket 180° and mount it on the panel section can also be installed after fitting the taps/valves.
- Page 39 INSTALLATION Installation options 13.12 Pivoting appliance cover WARNING Electrocution All 4 locking tabs on the programming unit must click into The appliance cover can be turned round for undersink instal- place. The locking tabs must be complete and undam- lation. aged. If the programming unit is not inserted correctly, protection of users against contact with live components cannot be ensured.
- Page 40 INSTALLATION Installation options 13.15 Registering DHE programming unit as wireless remote control If the programming unit is used outside the appliance with acces- sories and the appliance is closed with the dummy cap, then you must open the appliance for programming unit learning. 1 Wireless adaptor button for registering and deregistering 2 Yellow LED illuminates when mini wireless remote control is active...
-
Page 41: Service Information
INSTALLATION Service information 13.16 Deregistering wireless subscribers f Reset the wireless adaptor. Press the wireless adaptor PCB button for more than 10 seconds. The LED will light up briefly To deregister wireless subscribers, proceed as follows: to confirm that the wireless adaptor has been reset. 14. - Page 42 INSTALLATION Service information Connection overview / Component overview Wireless module connecting cable plug positions Programming unit connecting cable plug positions 1 Motorised valve 2 Flow sensor T-Soll 3 High limit safety cut-out, automatic reset 4 NTC sensor 5 Wireless module 6 Display 1 "T-Soll"...
-
Page 43: Troubleshooting
INSTALLATION Troubleshooting Appliance cover retainer 15. Troubleshooting WARNING Electrocution Note To test the appliance, it must be supplied with power. The diagnostic traffic light is displayed when water flows. Indicator options for diagnostic traffic light (LED) Illuminates in the event of a fault Yellow Illuminates in heating mode/flashes when output restriction reached Green Flashing: Appliance is connected to power supply Diagnostic traffic ... - Page 44 INSTALLATION Troubleshooting Diagnostic traffic Fault Cause Remedy light Green flashes, yellow No DHW The shower head / aerator are scaled up. Descale or replace the shower head / aerator if nec- off, red off essary. The strainer in the cold water inlet is dirty. Clean the strainer.
-
Page 45: Maintenance
INSTALLATION Maintenance Cleaning the strainer Note If dirty, clean the strainer in the threaded cold water fitting. Close The PROFI DIRECT app is available from your the 3 way ball shut-off valve or the shut-off valve in the cold water app store for fast troubleshooting. -
Page 46: Specification
INSTALLATION Specification 17. Specification Alternative connection options 17.1 Dimensions and connections ≤ 20 b02 Entry electrical cables I Flush mounted b03 Entry electrical cables II Flush mounted b04 Entry electrical cables III Surface mounted b02 Entry electrical cables I Flush mounted Cold water inlet Male thread G 1/2 A... - Page 47 INSTALLATION Specification Mini wireless remote control 1 Power PCB with integral safety switch 2 Bare wire heating system 3 High limit safety cut-out 4 Mains terminal Priority control with LR 1-A OFF 3s 17.2 Wiring diagram 3/PE ~ 380-415 V 1 Control cable to the contactor of the second appliance (elec- tric storage heater, for example) 2 Control contact drops out when switching the instantaneous...
- Page 48 INSTALLATION Specification 17.3 Hot water output Connected load in kW 50 °C DHW output in l/min. Rated voltage Cold water inlet temperature The DHW output is subject to the mains voltage, the appliance's 380 V 400 V 415 V 5 °C 10 °C 15 °C 20 °C connected load and the cold water inlet temperature. The rated 16.2 voltage and rated output can be found on the type plate.
- Page 49 Directive on the ecodesign of energy related products (ErP). DHE Connect 18/21/24 DHE Connect 27 DHE Touch 18/21/24 DHE Touch 27 234467 234468 234459 234460 Manufacturer STIEBEL ELTRON STIEBEL ELTRON STIEBEL ELTRON STIEBEL ELTRON Load profile Energy efficiency class Annual power consumption Energy conversion efficiency Default temperature setting °C...
- Page 50 INSTALLATION Specification 17.9 Data table DHE Connect 18/21/24 DHE Con- DHE Touch 18/21/24 nect 27 Touch 27 234467 234468 234459 234460 Electrical data Rated voltage 380 400 380 400 Rated output 16.2/19/21.7 18/21/24 19.4/22.6/25.8 24.4 16.2/19/21.7 18/21/24 19.4/22.6/25.8 24.4 Rated current A 27.6/29.5/33.3 29/31/35 30.1/32.2/36.3 37.1 39 27.6/29.5/33.3 29/31/35 30.1/32.2/36.3 37.1 MCB/fuse rating 32/32/35 32/32/35 32/32/40...
- Page 51 INSTALLATION Specification DHE Connect 18/21/24 DHE Con- DHE Touch 18/21/24 nect 27 Touch 27 Hydraulic data Nominal capacity Versions Adjustable connected load Temperature setting range °C 20-60 20-60 20-60 20-60 Protection class Insulating block Plastic Plastic Plastic Plastic Heating system heat generator Bare wire Bare wire Bare wire Bare wire Cover and back panel Plastic...
- Page 52 GUARANTEE | ENVIRONMENT AND RECYCLING Mini wireless remote control FFB Dimensions Height Width Depth Weight Weight 0.03 Guarantee The wireless range is dependent on the building characteristics. Function through a separating ceiling cannot always be guaran- The guarantee conditions of our German companies do not teed.
- Page 53 Deutschland Verkauf Tel. 05531 702-110 | Fax 05531 702-95108 | info-center@stiebel-eltron.de Kundendienst STIEBEL ELTRON GmbH & Co. KG Tel. 05531 702-111 | Fax 05531 702-95890 | kundendienst@stiebel-eltron.de Dr.-Stiebel-Straße 33 | 37603 Holzminden Ersatzteilverkauf Tel. 05531 702-120 | Fax 05531 702-95335 | ersatzteile@stiebel-eltron.de Tel.