Provider Support Policy - CAIRE FreeStyle Manual

PROVIDER SUPPORT POLICY
Objective: As a manufacturer our organizational goal is to provide customer support and
assistance to the highest level of excellence.
Customers are Providers (which include Dealers, Distributors and Agents).
Support includes, but is not limited to, troubleshooting and Return Material
Authorizations (RMA).
Business Hours: Monday – Friday, 8:30am – 5:00pm EST.
CAIRE can only support customers who are recognized as Providers, Dealers, Distributors
and/or Agents. These partnerships are qualified as having an existing account or are in the
process of credit application completion. All patient or end-user inquiries including but not
limited to RMA, warranty or serial number questions must be handled by their Provider.
Provider Support Policy: CAIRE is unable to provide direct
assistance, clinical advice, or recommendations to a patient or end-
user. Providers have sole responsibility in assisting their patients.
Portable Oxygen Concentrator
MN220-1 B 12