Transferring Calls - Polycom VVX 501 Manual

ALTICE BUSINESS POLYCOM VVX501 AND VVX601 USER GUIDE

Transferring Calls

There are two transfer types:
• Warm Transfer: talk to the person before the transfer completes
• Blind Transfer: Automatically transfer a call without talking to the other person.
The call is automatically transferred after you dial the number you are transferring the call to.
Use Blind Transfer if you need to retain the Caller ID.
To transfer a call:
1. From Active Call, Lines, or Calls view, tap Transfer. The active call is held.
2. From the Dialer, place a call to the person you want to transfer the call to.
3. When you hear the call is picked up, tap Transfer to complete the transfer.
• Or, if you want to talk with the person before the transfer completes, connect and talk with the
person, and then press Transfer. To cancel the transfer before the call connects, tap Cancel.
To perform a blind transfer:
1. From Lines or Calls view, tap Transfer. The active call is held.
2. From the Dialer, tap Blind, and place a call to the person you want to transfer the call to and hit Send.
If you do not see Blind, tap More (at the top of the screen), and then tap Blind.
3. The call automatically transfers to the person you specified.
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