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Motorola ST7500 Feature User Manual
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Motorola ST7500 Feature User Manual

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Mobile Release 2021.1
ST7500 Feature User
Guide
MARCH 2021
*MN004519A01*
MN004519A01-AK
©
2021 Motorola Solutions, Inc. All rights reserved

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Summary of Contents for Motorola ST7500

  • Page 1 Mobile Release 2021.1 ST7500 Feature User Guide MARCH 2021 *MN004519A01* MN004519A01-AK © 2021 Motorola Solutions, Inc. All rights reserved...
  • Page 2 2.2.7 Removing the Battery....................29 2.2.8 Charging the Battery....................30 2.2.9 Battery Charging Indications..................30 2.2.10 Low Battery Indication....................32 2.3 ST7500 Controls and Indicators.................... 32 2.4 Powering On the Radio......................35 2.5 Writing Text..........................35 2.5.1 Text Entry Icons....................... 35 2.5.2 Keys Usage......................36 2.6 PIN Code Authentication.......................
  • Page 3 MN004519A01-AK Contents 2.9 Holding Your Radio........................44 2.10 High or Low Audio Toggle....................45 2.10.1 Using High Audio....................46 2.10.2 Using Low Audio....................46 2.11 During a Call........................46 2.12 Selecting Talkgroups......................47 2.13 Entering TMO or DMO Mode....................47 2.14 Covert Solution........................47 2.14.1 Sending Mission Critical Communication Tones............48 2.15 Over The Air Programming....................49 2.16 One-Touch Buttons......................50...
  • Page 4 MN004519A01-AK Contents 3.3.10 Gateway and Repeater Synchronization............... 62 3.4 Transmit Inhibit Mode......................63 3.5 Emergency Operations......................64 3.5.1 Emergency Alarm....................64 3.5.2 Emergency Group Call.....................64 3.5.2.1 Making Emergency Group Calls..............65 3.5.2.2 Receiving Emergency Group Calls............65 3.5.3 Non-Tactical Emergency..................65 3.5.4 Emergency Individual Calls (Private or MSISDN)............66 3.5.5 Emergency SDS Status...................
  • Page 5 MN004519A01-AK Contents 4.4.4.2 Responding to Call-Out Messages............83 4.4.5 Templates........................ 84 4.4.5.1 Sending User-Defined Templates.............. 84 4.4.5.2 Managing User-Defined Templates............84 4.4.6 Predefined Templates....................85 4.4.6.1 Viewing Predefined Templates..............85 4.4.6.2 Sending Predefined Templates..............85 4.4.7 Status Messages..................... 86 4.4.7.1 Viewing a Status Message Number............86 4.4.7.2 Sending Status Messages.................
  • Page 6 MN004519A01-AK Contents 4.10 Scan.............................98 4.10.1 Enabling Talkgroup Scanning................98 4.10.2 Activating Talkgroup Scanning................98 4.10.3 Viewing Scan Lists....................98 4.10.4 Renaming Scan List....................99 4.10.5 Clearing Scan List....................99 4.10.6 Adding Group to Scan List..................99 4.10.7 Editing Talkgroup....................99 4.11 Security..........................100 4.11.1 PIN Protect......................100 4.11.1.1 Protecting the Radio with a PIN Code............100 4.11.1.2 Changing PIN Codes................
  • Page 7 MN004519A01-AK Contents 4.12.7.1 Selecting Default Setting................108 4.13 My Info..........................108 4.13.1 Viewing Personal Information................108 4.13.2 Viewing Talkgroup Subaddresses............... 109 4.14 Recent Calls........................109 4.14.1 Viewing Recent Calls................... 109 4.14.2 Calling from Recent Calls..................110 4.14.3 Deleting Recent Calls..................110 4.15 Networks..........................111 4.15.1 Selecting Network Operation Mode..............
  • Page 8 MN004519A01-AK Contents 5.7.1 Private Call......................124 5.7.2 Phone and PABX Calls..................124 5.7.3 Receiving Individual Calls..................125 5.8 SIM Card End-to-End Encryption..................125 5.9 Terminal Permanent Disable....................126 5.10 Terminal Temporary Disable or Enable................126 Appendix A: Tones....................127 Appendix B: LED Indications................129 Appendix C: Troubleshooting................131 Appendix D: Maintenance..................
  • Page 9 Figure 10: Closing the SIM/microSD Door .................... 25 Figure 11: Charger Mode Screen ......................31 Figure 12: Charger Mode Screen ......................31 Figure 13: ST7500 Controls and Indicators ...................33 Figure 14: Default Home Screen with Icons ..................40 Figure 15: RCU Tone Button ......................... 49 Figure 16: Trunked Mode Operation .....................
  • Page 10 Table 2: Product Technical Information ....................17 Table 3: Battery Icons ..........................31 Table 4: Battery Icons ..........................31 Table 5: ST7500 Controls and Indicators ....................33 Table 6: Text Entry Screen Icons ......................35 Table 7: Text Entry Screen Icons ......................36 Table 8: Keys Usage ..........................
  • Page 11 Exposure and Product Safety Guide for Portable Two-Way Radios which contains important operating instructions for safe usage and RF energy awareness and control for Compliance with applicable standards and Regulations. For a list of Motorola Solutions-approved antennas, batteries, and other accessories, visit the following website: http://www.motorolasolutions.com Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada.
  • Page 12 MN004519A01-AK Safety Information elétricos, magnéticos e eletromagnéticos de radiofrequência. Informamos que os máximos valores de SAR medidos para este produto são: Faixa SAR W/Kg (Cabeça) SAR W/Kg (Corpo) 380–430 MHz 0.1185 0.4895 Faixa SAR W/Kg (Cabeça) SAR W/Kg (Corpo) 0.0016 0.419 2.09 4.90...
  • Page 13 Applying for Canadian License Applying for Canadian License The operation of your Motorola Solutions radio is subject to the Radio communications Act and must comply with rules and regulations of the Federal Government's department of Industry Canada. Industry Canada requires that all operators using Private Land Mobile frequencies obtain a radio license before operating their equipment.
  • Page 14 Motorola Solutions, Inc. Furthermore, the purchase of Motorola Solutions products shall not be deemed to grant either directly or by implication, estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola Solutions, except for the normal non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product.
  • Page 15 MN004519A01-AK General Information Chapter 1 General Information Icon Conventions The documentation set is designed to give the reader more visual clues. The following graphic icons are used throughout the documentation set. DANGER: The signal word DANGER with the associated safety icon implies information that, if disregarded, will result in death or serious injury.
  • Page 16 MN004519A01-AK Chapter 1: General Information Feature and Service Availability This guide describes all available radio features and services. Your service provider may have customized your radio to optimize its use for your individual needs. Check with your service provider to find out the differences from this guide.
  • Page 17 MN004519A01-AK Getting Started Chapter 2 Getting Started Familiarize yourself with basic information on how to use the radio. Product Technical Information Table 2: Product Technical Information Description Value Maximum Voltage 4.2 V Maximum Current 5.8 A Maximum RF Power 1.8 W 2.7 W Maximum Speaker 4 Ω...
  • Page 18 MN004519A01-AK Chapter 2: Getting Started Description Value (1 W) (1.8 W) (2.7 W) Standard 1650 mAh 05/05/90 > 16 h > 15 h > 14 h Battery 05/35/60 > 12 h > 11 h > 10.5 h 1950 mAh Battery 05/05/90 >...
  • Page 19 MN004519A01-AK Chapter 2: Getting Started IMPORTANT: Use only the antenna intended for the radio. Use of other antennas can result in significant range loss due to poor RF performance. You can identify the antenna frequency range from the ring at the screw-in base of the antenna. 2.2.2 Removing and Attaching the Battery Cover NOTICE:...
  • Page 20 MN004519A01-AK Chapter 2: Getting Started 3 Remove the battery cover completely from the radio. To attach the battery cover: NOTICE: Ensure that the Battery Cover Latch is at the Unlock position before attaching the battery cover. 4 Insert the bottom tabs of the battery cover into the slot. 5 Press the top part of the battery cover down followed by the middle part of the battery cover.
  • Page 21 MN004519A01-AK Chapter 2: Getting Started 2.2.3 Installing the SIM Card Prerequisites: Ensure that your radio is either MicroSD card-enabled or SIM card-enabled. The SIM card feature is only available for SIM card-enabled radios. Procedure: 1 Remove the battery cover and battery. 2 Flip open the SIM/microSD door of the radio.
  • Page 22 MN004519A01-AK Chapter 2: Getting Started Figure 2: Opening the SIM Connector Door 5 Insert the SIM card into the SIM connector slot, ensuring that the gold contact area is facing down. Figure 3: Inserting SIM Card 6 Close the SIM connector door and slide it to lock (as indicated by the arrow engraved on the SIM connector door).
  • Page 23 MN004519A01-AK Chapter 2: Getting Started Figure 5: Closing the SIM/microSD Door IMPORTANT: Ensure that the latch on the SIM/microSD door is locked in place before placing the battery into the radio. 8 Install the battery and attach the battery cover. 2.2.4 Removing the SIM Card Procedure:...
  • Page 24 MN004519A01-AK Chapter 2: Getting Started Figure 7: Opening the SIM Connector Door 5 Remove the SIM card from the SIM connector slot. Figure 8: Removing the SIM Card 6 Close the SIM connector door and slide it to lock (as indicated by the arrow engraved on the SIM connector door).
  • Page 25 MN004519A01-AK Chapter 2: Getting Started Figure 10: Closing the SIM/microSD Door IMPORTANT: Ensure that the latch on the SIM/microSD door is locked in place before placing the battery into the radio. 8 Install the battery and attach the battery cover. 2.2.5 MicroSD Micro CRYPTR Card The microSD card is supported only by radios equipped with a SIM/microSD card slot.
  • Page 26 MN004519A01-AK Chapter 2: Getting Started 2 Flip open the metal cover door of the radio. 3 Flip open the microSD card slot cover. 4 Slide to unlock the microSD card holder as indicated by the marking engraved on the microSD card holder.
  • Page 27 MN004519A01-AK Chapter 2: Getting Started 7 Carefully insert the micro CRYPTR card into the microSD card holder ensuring that the gold contact area is facing down. 8 Close the microSD card holder and slide it to the lock position. 9 Close the metal cover door. IMPORTANT: Please ensure that the latches on the metal cover door is locked in place before placing the battery into the radio.
  • Page 28 MN004519A01-AK Chapter 2: Getting Started 10 Close the microSD card slot cover. 11 Install the battery. NOTICE: Due to a delicate construction of the microSD card slot, do not insert or remove the microSD card unnecessarily, as it may damage the mechanism of the reader. For copying files from the radio, use the USB Mass Storage Mode.
  • Page 29 MN004519A01-AK Chapter 2: Getting Started 2 Press the battery downward until it clicks. 3 Press the battery down and lock the battery by sliding the Battery Latch to the left. 2.2.7 Removing the Battery Prerequisites:Turn off the radio. Procedure: 1 Pull the clip upwards. The battery pops up.
  • Page 30 You can charge a battery separately or attached to a radio. IMPORTANT: Use only Motorola Solutions approved-chargers which provide optimal performance. Using other chargers may fail to fully charge, or reduce the life of the battery. Do not charge the battery in a hazardous area.
  • Page 31 MN004519A01-AK Chapter 2: Getting Started Figure 11: Charger Mode Screen Charger Mode Charging: Figure 12: Charger Mode Screen Charging: Table 3: Battery Icons Battery Capacity 80%– 0%–5% 5%–15% 15%–25% 25%–40% 40%–60% 60%–80% 100% Battery Charge Progress 80%– 0%–5% 5%–15% 15%–25% 25%–40% 40%–60% 60%–80%...
  • Page 32 The pop-up message is also shown when the battery level is at 20 % or lower upon radio power-up. ST7500 Controls and Indicators The simple-to-use controls and indicators of ST7500 allow you to quickly read and respond to alerts received on the radio.
  • Page 33 MN004519A01-AK Chapter 2: Getting Started Figure 13: ST7500 Controls and Indicators Table 5: ST7500 Controls and Indicators Annotation Description Talkgroup Selector The Talkgroup Selector has the following functions: • Turns on the display when toggled once. Subsequent toggling allows you to scroll through the talkgroups of the current selected folder on the Idle screen.
  • Page 34 MN004519A01-AK Chapter 2: Getting Started Annotation Description Push-to-Talk (PTT) button Used to initiate a simplex call. NOTICE: Pressing PTT activates the display for three seconds. Volume button Increases or decreases the volume by pressing + or -. P2 Programmable Button Supports the One-Touch Button feature.
  • Page 35 MN004519A01-AK Chapter 2: Getting Started Annotation Description Earpiece The Earpiece is active during low-audio simplex or duplex calls. Hybrid Antenna Battery Cover Finger Scoop Battery Cover Latch Used to lock or unlock the battery cover. Battery Cover Seal Label IMPORTANT: Do not remove the seal label to avoid compromising the in- gress protection of IP67.
  • Page 36 MN004519A01-AK Chapter 2: Getting Started Primary Icon Secondary Icons Description TAP – all capitals iTAP – no capitals iTap – capitalise first letter only iTap – all capitals Table 7: Text Entry Screen Icons Icon Description a–z – No capitals Capitalize first letter only A–Z –...
  • Page 37 MN004519A01-AK Chapter 2: Getting Started Alphanumeric Mode (TAP/iTAP) Symbol Mode g h i 4 5 key J K L 5 ( ) [ ] { } j k l 5 6 key M N O 6 ¿ ¡ ~ m n o 6 7 key P Q R S 7 = <...
  • Page 38 MN004519A01-AK Chapter 2: Getting Started Description • In TAP, if a word completion is available, press to reject the comple- tion. Right Navigation key • Press to navigate to the right. Press and hold to repeat. • In TAP if a word completion is available, press to accept the word. Menu If a context-sensitive menu is active, opens the Context Sensitive Menu.
  • Page 39 MN004519A01-AK Chapter 2: Getting Started Icon Description Radio is Blocked Indicates that incorrect PIN code entry exceeded maximum tries. Code Entry Field Enter your PIN code to access your radio or the PUK code to unblock your radio. Enter Old Code Prompts for old PIN code entry when PIN code change is selected.
  • Page 40 MN004519A01-AK Chapter 2: Getting Started Display This section presents the default home screen elements of the radio. Figure 14: Default Home Screen with Icons Home Mode Network Range TalkGroup 13/04/20 13:37 Options Contacts Test Group Table 12: Display Annotation Description Status icon area Text display area Soft key area...
  • Page 41 MN004519A01-AK Chapter 2: Getting Started 2.7.1 Configurable Idle Screen Your service provider can configure the information that is displayed on the idle screen below the status icon area. The displayed information depends on the radio configuration and services supported. • Audio Profile Name •...
  • Page 42 MN004519A01-AK Chapter 2: Getting Started Icon Description Scan Talkgroup scanning is activated in the radio. Table 15: Direct Mode Operation (DMO) Icons Icon Description Direct Mode Call Radio is receiving a Direct Mode call. The more bars, the stronger the signal.
  • Page 43 MN004519A01-AK Chapter 2: Getting Started Icon Description Emergency Radio is in Emergency Operation. Man Down Active Indicates that the Man Down feature is active. Man Down Alert Indicates that the Man Down feature is active. This icon has the following states: Blinking (Pre-Alert State) Triggered to inform and check on your status to avoid false Man Down...
  • Page 44 MN004519A01-AK Chapter 2: Getting Started Icon Description Test Call-Out Alert Accepted Indicates that Test Call-Out alert has been accepted. Call-Out Fallback Alert Indicates Call-Out Fallback alert. Call-Out Alert Arrived Indicates a receipt of a new Call-Out message. Call-Out Alert Unread Indicates unread alert in the CO Box.
  • Page 45 MN004519A01-AK Chapter 2: Getting Started The radio is also equipped with an internal speaker for high audio (located at the middle of the unit) and an internal earpiece for low audio (located at the top of the unit). The audio can be routed either to the speaker or the earpiece using the Audio Toggle menu (Menu→Setup→Audio→Audio Toggle) or the assigned One-Touch Button.
  • Page 46 MN004519A01-AK Chapter 2: Getting Started 2.10.1 Using High Audio When and where to use:Placing or receiving a Phone, PABX, or Duplex Private call. Procedure: 1 Hold your radio in a vertical position with its top microphone 5 cm to 10 cm away from your mouth.
  • Page 47 MN004519A01-AK Chapter 2: Getting Started 2.12 Selecting Talkgroups Follow these procedures to select talkgroup manually. If the selected talkgroups is an InterSystem Interface (ISI) talkgroup, your radio can migrate to another talkgroup linked network, changing the talkgroup automatically. Prerequisites:Talkgroups are pre-set by your service provider. Procedure: From the home screen, use one of the following methods: •...
  • Page 48 MN004519A01-AK Chapter 2: Getting Started Covert Solution enables you to completely shut down all visible and audible alerts and notifications, making the radio unnoticeable even in a silent and dark environment. The Covert Solution is only available through One-touch button. All audio activities are suppressed to the built-in speaker and microphone, and the audio is routed to and from the accessory only.
  • Page 49 MN004519A01-AK Chapter 2: Getting Started Figure 15: RCU Tone Button Description RCU Tone Button NOTICE: The RCU is a small third-party device attached to your covert radio over a wire. 2.15 Over The Air Programming NOTICE: This is a Software Selling Feature. Over The Air Programming (OTAP) enables remote radio reconfiguration over TETRA network.
  • Page 50 MN004519A01-AK Chapter 2: Getting Started 2.16 One-Touch Buttons The One-Touch Button (OTB) feature allows you to activate a feature by a long key press of the programmable button. Your service provider can also assign one-touch functions to the keypad keys. NOTICE: You can also assign features to the option buttons of the RSM accessories.
  • Page 51 MN004519A01-AK Chapter 2: Getting Started Feature Description Flip Display Rotates the display by 180°. Flip Display is the default function for the upper Side button. Hi/Low Audio Toggles audio between the external earpiece and the main speaker. Home Only Selects only home network. Home Talkgroup on Home Selects only home network and home talkgroup network.
  • Page 52 MN004519A01-AK Chapter 2: Getting Started Feature Description Send Status Message Sends a dedicated status message to a dedicated address. Sending Targeted Status Sends a status message to a specific address. Send User-Defined Tem- Sends a user-defined message to a dedicated address. plate (UDT) Speaker Enable or Disable Enables or disables the loudspeaker for a duration of the ongoing...
  • Page 53 MN004519A01-AK Chapter 2: Getting Started Feature Description Toggle Horn and Lights Toggles the horn and lights indication. Available only in Car Kit mode if the Horn and Light feature is enabled. Toggle Howling Suppres- Enables or disables Howling Suppression. sion Toggle Man Down On or Turns the Man Down feature on or off.
  • Page 54 MN004519A01-AK Chapter 3: Modes Chapter 3 Modes This chapter contains information on available modes that the radio can operate in. Trunked Mode Operation Trunked Mode Operation (TMO) requires the switching and management infrastructure. TMO enables various voice and data communication types. Examples are group calls and short data service messages.
  • Page 55 MN004519A01-AK Chapter 3: Modes Procedure: 1 Press and hold the PTT button. 2 Wait for the Talk Permit tone (if configured) and then speak into the microphone. Release the PTT button to listen. NOTICE: To cancel making a group call, do one the following actions before the talk permit is granted (depending on your service provider’s settings): •...
  • Page 56 MN004519A01-AK Chapter 3: Modes If your service provider enables the audio notification, your radio plays the PTT Denied Tone until you no longer hold the PTT button. 3.1.5.1 Preempting Group Calls NOTICE: Your radio can only support either the D-PTT Tone feature or D-PTT Preempt Group Call feature at a time.
  • Page 57 MN004519A01-AK Chapter 3: Modes 3.1.6.2 DGNA Auto Select Group If the DGNA Auto Select is configured, whenever your radio receives a DGNA, it switches to the added talkgroup. 3.1.6.3 DGNA Auto Reselect Group DGNA Auto Reselect allows your radio to return to the previous selected talkgroup. Your network operator assigns a talkgroup to your radio through DGNA.
  • Page 58 MN004519A01-AK Chapter 3: Modes • Display icons and soft keys turn olive. NOTICE: Noticeable only on the color display. • Any call in progress is dropped upon entering Local Site Trunking Mode. If configured by your service provider, this message/alert is periodically repeated to remind you that your radio is still operating in Local Site Trunking Mode.
  • Page 59 MN004519A01-AK Chapter 3: Modes 3.3.1 Entering DMO Mode Procedure: To enter the DMO Mode: • From the home screen, press the Menu key. Select Networks→Direct Mode. • From the home screen, press the Menu key. Select Options→ Direct Mode. • From the home screen, press the Menu/OK key.
  • Page 60 MN004519A01-AK Chapter 3: Modes 3.3.4.1 Preempting Group Calls NOTICE: Your radio can only support either the D-PTT Tone feature or D-PTT Preempt Group Call feature at a time. Procedure: 1 Your radio receives a Group Call. 2 Press the PTT button twice on the radio or the Remote Control Unit (RCU). Call preempt is triggered.
  • Page 61 MN004519A01-AK Chapter 3: Modes 3.3.6 DMO Private Priority Call The service provider may assign Pre-emptive Priority to outgoing DMO Private Calls. If this is the case, DMO Private Calls from this radio preempt any ongoing calls (with the exception of emergency calls or ongoing Pre-emptive Priority Private Calls) on the receiving radio, which then displays Call- preempted.
  • Page 62 MN004519A01-AK Chapter 3: Modes 3.3.9 Communication Through Gateways Gateway provides connectivity between radios operating in Direct Mode Operation (DMO) and the TETRA network, so that the DMO radios can communicate with the Trunked Mode Operation (TMO) radios. Figure 19: Communication Through Gateways Radio behavior when radio connects to a gateway: •...
  • Page 63 MN004519A01-AK Chapter 3: Modes In the second scenario, while the radio receives individual calls and group calls, and replying to individual calls is possible, replying to group calls is not possible. Transmit Inhibit Mode The Transmit Inhibit (TXI) Mode is a mode in which the radio sends no radio transmissions. Activate this mode in RF sensitive areas, for example hospitals, airplanes, where safety can be jeopardized due to transmission radiation.
  • Page 64 MN004519A01-AK Chapter 3: Modes If the radio is turned off in the transmit inhibit mode, on turning on the radio asks whether to exit the transmit inhibit mode. If you press the Back touch icon, the radio turns off. Emergency Operations Emergency Operations are used in critical situations.
  • Page 65 MN004519A01-AK Chapter 3: Modes Pressing the Emergency button during an ongoing emergency broadcast call has no effect. No new call is started and no emergency alert is sent. When the Emergency Group Call you participate in terminates, your radio can behave in several ways, depending on your service provider settings: •...
  • Page 66 MN004519A01-AK Chapter 3: Modes 3.5.4 Emergency Individual Calls (Private or MSISDN) The Emergency Individual Calls are simplex or duplex calls with emergency priority. On pressing the Emergency button, the radio initiates an individual call to a provisioned private or Mobile Station Integrated Services Digital Network (MSISDN) address. This feature also supports the direct or hook dialing method on simplex and duplex calls.
  • Page 67 MN004519A01-AK Chapter 3: Modes • The Alternating Hot Microphone timer expires. • The PTT button is pressed. • The Right soft key is pressed (only during the transmission phase). NOTICE: When the radio goes out of the service, it enters the reception phase and the Alternating Hot Microphone is on hold.
  • Page 68 MN004519A01-AK Chapter 3: Modes • Press and hold Exit. NOTICE: Press the End key if an Emergency Operation triggered by Emergency number (not by Emergency button) to exit the Emergency Operation. 2 Press the Back key. Your radio exits Emergency Operations.
  • Page 69 MN004519A01-AK Main Menu Chapter 4 Main Menu This chapter contains information on items in the main menu. You can enter the menu items during a call. If not programmed otherwise by your service provider the radio exits the menu, when a new call starts. IMPORTANT: Some menu items are model-specific and may not be activated or available on your radio.
  • Page 70 MN004519A01-AK Chapter 4: Main Menu Menu Icon Description Received messages in Inbox. Talkgroup View and select pre-set talkgroups. Favorite Talkgroup View and select pre-set favorite talkgroups. Contacts Add, search, edit, or erase entries in the contact list. Search for entries in the contact list. Favorite Contacts Search for pre-set favorite entries in the contact list.
  • Page 71 This menu item allows you to dial a number to initiate a private, phone, or Private Automatic Branch Exchange (PABX) call. You can also enter the dialing editor by pressing a pre-configured One-Touch Button. ST7500 Controls and Indicators on page 32 for the keys' functions to dial a number. Similar to the icons used in...
  • Page 72 MN004519A01-AK Chapter 4: Main Menu If… Then… You hear a ringing tone until the called party answers the call. 5 To end the call, press the Back key. 4.3.2 Making Phone or PABX Calls Prerequisites:This feature is only available in Trunked Mode Operation (TMO). Procedure: 1 From the home screen, press the Menu/OK key.
  • Page 73 MN004519A01-AK Chapter 4: Main Menu 4.4.1.1 Sending Messages to Private or Phone Procedure: 1 From the home screen, press the Menu key. 2 From the home screen, press the Menu/OK key. 3 Select Messages→New Message. 4 Enter your message and press Send. 5 Enter your message.
  • Page 74 MN004519A01-AK Chapter 4: Main Menu 5 Enter your message. 6 Press and hold the Menu/OK key. 7 If needed, select Group. 8 Select Send→Send to Group. 9 Select a group that you want to send the message to. 4.4.1.3 Sending Store and Forward Messages Prerequisites:Ensure that your service provider enables the Store and Forward feature.
  • Page 75 MN004519A01-AK Chapter 4: Main Menu If… Then… c Press and hold the Menu/OK button. 13 Perform one of the following options: • Select Send. • Press the Send key. • Press the PTT button. 4.4.1.4 Delivery Report You can configure the radio to request an acknowledgment (Delivery Report), upon sending a message to an individual recipient.
  • Page 76 MN004519A01-AK Chapter 4: Main Menu 3 Select Messages→Inbox. 4 Find a required message and select Read. 5 Press the Menu key. 6 Select the required message and press the OK button. 7 Select Delivery Status. 4.4.1.4.2 Configuring Delivery Reports Prerequisites:Ensure that your service provider enables the delivery report configuration. Procedure: 1 From the home screen, press the Menu key.
  • Page 77 MN004519A01-AK Chapter 4: Main Menu Icon Description Read (Old) Protected Message Protected Message Sender Information in Message View – name or number Time and Date Stamp in Message View – arrival time and date Delivery Status Received – delivery status for Store and Forward messages Table 23: Inbox Icons Icon Description...
  • Page 78 MN004519A01-AK Chapter 4: Main Menu 4.4.2.2 Opening the Inbox Procedure: 1 From the home screen, press the Menu key. 2 From the home screen, press the Menu/OK key. 3 Select Messages→Inbox. The radio displays the status of the inbox for a few seconds (if any): •...
  • Page 79 MN004519A01-AK Chapter 4: Main Menu If… Then… c To send, press and hold the Menu/OK button and then select Send. NOTICE: This option is only appli- cable for the inbox. If you want to invoke the edit screen with perform the following actions: previously entered text to the same re- a Select Resend and edit the text.
  • Page 80 MN004519A01-AK Chapter 4: Main Menu If… Then… If you want to remove the protection of select Unprotect. the message, NOTICE: Message protection is enabled in the inbox and Call Out inbox. You can only delete unpro- tected messages. NOTICE: Message protection is enabled in the inbox.
  • Page 81 MN004519A01-AK Chapter 4: Main Menu 11 Do one of the following to initiate the call: • Press the PTT button. • Press the Send key. 12 Press the PTT button to initiate the call. 4.4.2.6 Making Group Calls on the Talkgroup of the Message Sender The Embedded Number feature is enabled by your service provider.
  • Page 82 MN004519A01-AK Chapter 4: Main Menu Icon Description Failed Outgoing Protected Message Table 25: Outbox Icons Icon Description Delivery in Progress Delivery Accomplished Delivery Failed Protected Message Delivery In Progress Protected Message Delivery Accomplished Protected Message Delivery Failed Encrypted Message Delivery In Progress Encrypted Message Delivery Accomplished Encrypted Message Delivery Failed Encrypted and Protected Message Delivery In...
  • Page 83 MN004519A01-AK Chapter 4: Main Menu When the radio is in normal mode, you are able to browse through all messages in the CO Box. However, if the radio is in the Call-Out mode, you can only browse through the information regarding the currently ongoing Call-Out message.
  • Page 84 MN004519A01-AK Chapter 4: Main Menu 3 Select the required template. 4 Press the Menu/OK key, and select Send. 4.4.5 Templates A template box stores user-defined message templates. Each message in Inbox and Outbox can be stored as a template. The name of the template and the text can be edited later.
  • Page 85 MN004519A01-AK Chapter 4: Main Menu 6 Highlight the required template and press Menu. 7 Select one of the following options: If… Then… If you want to view the template, select View. If you want to delete the template, select Delete. If you want to edit the template, perform the following actions: a Select Edit Text.
  • Page 86 MN004519A01-AK Chapter 4: Main Menu 4 Highlight the required template and do one of the following: • Select Send • Press the PTT button • Press the Send key You can edit the predefined template before you send it. Press the Menu key and select Edit. The edit screen opens with the template text.
  • Page 87 MN004519A01-AK Chapter 4: Main Menu • If sending statuses to talkgroups is enabled, switch to the talkgroup to which you want to send a status message. • If sending statuses to private numbers is enabled, no action is needed. The private number is set up by your service provider.
  • Page 88 MN004519A01-AK Chapter 4: Main Menu 6 Do one of the following: • Enter the number or press abc to select the name from your contact list. Press Send. • Enter the number and press and hold the Menu/OK key. Select Send. •...
  • Page 89 MN004519A01-AK Chapter 4: Main Menu 6 Highlight your alias and press Select. 4.4.9 Call-Out Availability NOTICE: This feature is only available when enabled by your service provider. This menu item enables or disables the Call-Out availability. 4.4.9.1 Setting Call-Out Availability Procedure: 1 From the home screen, press the Menu key.
  • Page 90 MN004519A01-AK Chapter 4: Main Menu Shows the name for a contact pre-set by the service provider. Type Each contact must be assigned to one of the following types: Each contact is assigned to one of the following types: Table 27: Contact Types Contact Icon Description Private...
  • Page 91 MN004519A01-AK Chapter 4: Main Menu 7 If the contact has more than one number, use Up and Down Navigation keys to select the required number. 8 To initiate a simplex call, press the PTT button with a Private number. Otherwise use the Send key to initiate a duplex call.
  • Page 92 MN004519A01-AK Chapter 4: Main Menu 4.7.4 Setting Favorite Talkgroup The Favorite Talkgroup consists of DMO/TMO talkgroups pre-set by the service provider. Procedure: 1 From the home screen, press the Menu/OK key. 2 Select Favorite TGs. List of all talkgroups is displayed. 3 Select the required talkgroup and press Menu/OK.
  • Page 93 NOTICE: This setting does not affect the Motorola Solutions headset with PTT (NNTN8143_ or NNTN8191_) as it is always in the GC Optimized mode.
  • Page 94 MN004519A01-AK Chapter 4: Main Menu 5 Highlight the required device and select Connect. NOTICE: Press accessory PTT button to improve the connection between the accessory and radio. 6 Highlight the required device and press Menu/OK. NOTICE: Press accessory PTT button to improve the connection between the accessory and radio.
  • Page 95 MN004519A01-AK Chapter 4: Main Menu 3 Select Bluetooth→Devices. 4 Select BT Devices. 5 Highlight the required device and press the Menu key.Highlight the required device and press the Menu/OK key. • Name – shows the name of the device (up to 32 characters long). The name is editable only if it has not been pre-set by the service provider.
  • Page 96 MN004519A01-AK Chapter 4: Main Menu the radio. The radio then sends the information within a Location Information Protocol message to the Switching and Management Infrastructure, and a mapping application decodes the information to calculate the location of the radio. Procedure: 1 From the home screen, press the Menu key.
  • Page 97 MN004519A01-AK Chapter 4: Main Menu 5 Highlight your firearm sensor device and press Connect. NOTICE: Activation code must be sent to the device by third-party application. Radio-initiated automatic reconnection with several remote Bluetooth devices at the same time cannot be guaranteed to be successful in 100%, due to the fundamental nature of Bluetooth.
  • Page 98 MN004519A01-AK Chapter 4: Main Menu 4 Select one of the following options: • On – Activates the feature. • Off – Deactivates the feature. 4.10 Scan This menu item allows you to activate/deactivate scanning and view the active scan list. This feature is available only for the TMO Mode.
  • Page 99 MN004519A01-AK Chapter 4: Main Menu 4.10.4 Renaming Scan List When and where to use:Entering a new name for the selected Scan List. Procedure: 1 From the home screen, press the Menu/OK key. 2 Select Scanning→Select List→<Scan List>→Rename. 3 Edit the name of the selected Scan List and long press Menu/OK to confirm. Selected Scan List is renamed accordingly.
  • Page 100 MN004519A01-AK Chapter 4: Main Menu 2 Select Scanning→Select List→<Scan List>→Edit. 3 Select the required talkgroup and press Menu/OK. 4 Perform one of the following actions: • To delete the talkgroup from the scanning list, select Delete and press Menu/OK. Press Menu/OK to confirm deletion.
  • Page 101 MN004519A01-AK Chapter 4: Main Menu 4.11.1.2 Changing PIN Codes NOTICE: This feature is only available when enabled by your service provider. Procedure: 1 From the home screen, press the Menu key. 2 From the home screen, press the Menu/OK key. 3 Select Security→Change Code.
  • Page 102 MN004519A01-AK Chapter 4: Main Menu In the TMO Mode, when Air Encryption is enabled on your radio but cannot be supported due to an infrastructure failure, the following icon appears on the display: . When encryption is not available in the DMO Mode, the radio displays: 4.11.3.1 Viewing Air Encryption State...
  • Page 103 MN004519A01-AK Chapter 4: Main Menu • K is Invalid – The infrastructure is unable to authenticate your radio. Please call your service provider to restore the key to your radio. 4.11.5 SCK (Air Interface Encryption Class 2) Static Cipher Key (SCK) is a secret key used for the Air Interface Encryption Class 2. It may be used to encrypt calls and data in TMO and DMO.
  • Page 104 MN004519A01-AK Chapter 4: Main Menu 3 Select Security→DMSCK Validity. The radio displays: • DMSCK is Valid – The radio can work encrypted in DMO. • DMSCK is Invalid – The radio cannot work encrypted in DMO. Please contact your service provider to restore SCKs to your radio. 4.11.5.3 Viewing the Status of DMO SCK Procedure:...
  • Page 105 MN004519A01-AK Chapter 4: Main Menu 4.12.2.1 Enabling or Disabling Location Procedure: 1 From the home screen, press the Menu/OK key. 2 Select Setup→Location. 3 Select On or Off. 4.12.3 Language This sub-menu allows you to change the language of the radio. 4.12.3.1 Setting Language Prerequisites:The list of available languages is set by service provider.
  • Page 106 MN004519A01-AK Chapter 4: Main Menu 4.12.4.2 D-PTT Tones This menu item contains the settings for the Double PTT feature. The Double PTT feature allows you to send a tone pattern (single, double, or triple) when the radio is in idle or the Group Call mode by pressing the PTT button twice. After the D-PTT tone is played, you can press and hold the PTT button once again to get the permission to talk.
  • Page 107 MN004519A01-AK Chapter 4: Main Menu 4.12.5.2 Setting the Date Manually When and where to use:If the date cannot update automatically through the infrastructure. Procedure: 1 From the home screen, press the Menu key. 2 From the home screen, press the Menu/OK key. 3 Select Setup→Time &...
  • Page 108 MN004519A01-AK Chapter 4: Main Menu 4.12.6 Accessory (Accry) Setup You can connect IMPRES, CORE, Other, or Secondary accessories to the radio side connector. You can connect accessories to the audio connector at the bottom of the radio. If you connect an IMPRES accessory, the radio detects and recognizes the accessory automatically. If you connect a CORE, Other (for example, a third-party accessory), or Secondary accessory (for example, an earpiece connected to an RSM), the radio may detect the connection but manual selection is required at the Accry Setup menu.
  • Page 109 MN004519A01-AK Chapter 4: Main Menu 3 Select one of the following options: • My Private Num – displays your radio private number. • My Phone Num – displays your radio phone number. • Radio Info – displays radio information: manufacturer, product type, ISSI, TEI, and Serial Number.
  • Page 110 MN004519A01-AK Chapter 4: Main Menu 8 Select View. NOTICE: Press Down Navigation key to bypass first two steps. Call time information is only available if the time and date are set in the radio. Call duration is not available in the missed calls list. 4.14.2 Calling from Recent Calls Procedure:...
  • Page 111 MN004519A01-AK Chapter 4: Main Menu 4.15 Networks This menu item allows you to switch between the radio operation modes. 4.15.1 Selecting Network Operation Mode Procedure: 1 From the home screen, press the Menu key. 2 From the home screen, press the Menu/OK key. 3 Select Networks.
  • Page 112 MN004519A01-AK Chapter 4: Main Menu • The radio is not in an active call. • You cannot press the PTT button. Procedure: To enable or disable the SIM card End-to-End Encryption, choose one of the following ways: If… Then… If the One-Touch button is configured by press the One-Touch button.
  • Page 113 MN004519A01-AK Chapter 4: Main Menu • To disable the alarm, select Off. • To enable the alarm to ring once at the beginning of a clear call, selectSingle. • To enable the alarm to ring periodically throughout a clear call, select Continuous. 4.16.4 Updating Encryption Keys When and where to use:The Updating Encryption Keys menu is used to update old or incorrect...
  • Page 114 MN004519A01-AK Chapter 4: Main Menu 2 Select Crypto Menu→Audio Settings. 3 Select Encr On to enable or Encr Off to mute the encrypted audio for clear mode. 4.16.8 Setting DMO Encryption Mode Procedure: 1 From the home screen, press the Menu key. 2 From the home screen, press the Menu/OK key.
  • Page 115 MN004519A01-AK Features Chapter 5 Features Ambience Listening (AL) Call Ambience Listening Call allows a dispatcher to make a special call that allows listening to the conversations and background noises within the range of the microphone of a particular radio. The call is set up without any indication to the affected radio, and any lower priority ongoing voice call or packet data transfer may be preempted.
  • Page 116 MN004519A01-AK Chapter 5: Features performing the same activities in several ways. For example, you can change the volume level either in the headset or on the radio. • Allow your radio to detect BTLE iBeacons. • Allow radio collaboration with various Bluetooth sensors or data capture devices, for example biometric sensors, bar code scanners, or firearm devices.
  • Page 117 MN004519A01-AK Chapter 5: Features If enabled, the following item appears in the radio menu: Discoverable (Menu→Setup→Bluetooth→Discoverable). The radio remains discoverable for the amount of time configured. 5.2.3 Add Bluetooth Devices Audio devices, such as headsets or PTT pods are added (and connected) by selecting Add Device from the Bluetooth menu.
  • Page 118 MN004519A01-AK Chapter 5: Features The alarm is active for a pre-defined time or until you discard it. Call-Out NOTICE: This is a Software Selling Feature. For those who use DMO mode, you are recommended to apply DMO SCK for data confidentiality.
  • Page 119 MN004519A01-AK Chapter 5: Features • press Menu/OK. • the acknowledgment timer runs out. The Normal Call-Out mode is ended when the validity timer runs out. Storm Plan An alert message that is sent by a dispatcher to a group of radios. To raise its reliability, it is sent several times.
  • Page 120 MN004519A01-AK Chapter 5: Features 5.3.3 Call-Out Service Phases In the Call-Out mode there are following phases: Alerting Phase The radio receives a Call-Out message. An alarm tone indicates the message. When the text is displayed, you have the following options: •...
  • Page 121 MN004519A01-AK Chapter 5: Features CRYPTR Micro End-to-End Encryption The table presents interactions occurring between radios with and without the CRYPTR Micro Encryption Unit. The CRYPTR Micro provides End-to-End Encryption. Table 28: Radio Interactions Transmission Type Transmitting Radio Receiving Radio Result Private Call CRYPTR Micro No CRYPTR Micro...
  • Page 122 MN004519A01-AK Chapter 5: Features • • GLONASS • BeiDou • GPS + GLONASS • GPS + BeiDou IMPORTANT: Where the signals from satellites are not available, the GNSS Location Service does not work. This usually happens when your radio cannot establish a view of a wide area of open sky. An example would be when the GNSS antenna is covered or facing the ground.
  • Page 123 MN004519A01-AK Chapter 5: Features • Stay in the open – The GNSS feature works best where there is nothing between your radio and a large amount of open sky. If possible, go outside, away from tall buildings and foliage. While the performance in a building is improved by moving closer to windows, glass with certain sun shielding films may block satellite signals.
  • Page 124 MN004519A01-AK Chapter 5: Features 5.6.3 GNSS GPS Accuracy The GNSS GPS Location Service accuracy depends on the GNSS GPS coverage and the selected accuracy mode. In good GNSSGPS coverage (at least -137 dBm or in open sky), the location accuracy presents as follows: •...
  • Page 125 MN004519A01-AK Chapter 5: Features The Phone/PABX Speed Dial feature allows you to dial a shortened number of up to three digits instead of the full number. The Phone/PABX Speed # number is assigned when the dialed number is added in the contact list. 5.7.3 Receiving Individual Calls Procedure:...
  • Page 126 It is recommended to Permanent Disable your radio only when you do not expect to recover it. If it is recovered then a Permanent Disable radio can be reactivated by returning it to Motorola Solutions. 5.10 Terminal Temporary Disable or Enable Your radio is provided with a feature that allows your service provider to disable it temporarily in case it is stolen.
  • Page 127 MN004519A01-AK Tones Appendix A Tones NOTICE: The radio has two tone packs which are the default Classic Tones and New Tones. Your service provider decides which tone pack is enabled. To listen to the audio signal tones samples, click Table 30: Radio Tones New Tone Classic Tone Tone Description...
  • Page 128 MN004519A01-AK Appendix A: Tones New Tone Classic Tone Tone Description Private Ring Back – Played on the initiating phone when Private Call is being set up. Ringtone 1 Ringtone 2 Ringtone 3 Ringtone 4 Ringtone 5 Simplex Volume Set – Played when adjusting simplex volume. Duplex Volume Set –...
  • Page 129 LED Indications Appendix B LED Indications NOTICE: LED Coverage Indicator and LED Power Indicator are differentiated on the radio. See ST7500 Controls and Indicators on page 32 for the positions of the two LED. Table 31: LED Status Indications Indication...
  • Page 130 MN004519A01-AK Appendix B: LED Indications Indication Status Blinking orange Battery is waiting to charge NOTICE: When you charge your radio in a multi-unit charger and the battery is at the 90–100% charge level, the LED indicators on the radio and on the multi-unit charger differs: •...
  • Page 131 MN004519A01-AK Troubleshooting Appendix C Troubleshooting Your radio displays the following messages: Table 33: Displayed Messages Message Message Description Attachment Failed Your radio could not perform talkgroup attachment. It keeps on trying. If it does not succeed, try another talk- group. Authenticate Failure Your radio could not register on an authenticated system (for example, the Authentication Key is incorrect, or au-...
  • Page 132 MN004519A01-AK Appendix C: Troubleshooting Message Message Description File Storage Not Available Memory for file storage is inaccessible. Possible reasons: the microSD card is formatted incorrectly or is not installed at all, the internal radio memory is damaged, there is not No Picture Storage enough available space to save a file, the radio is connec- ted to a computer in the USB Mass Storage mode, or you...
  • Page 133 MN004519A01-AK Appendix C: Troubleshooting Message Message Description • Displayed when you are out of the normal coverage area of your selected talkgroup. Please select a new talkgroup that is valid for your working location. • Indicates a favorite group was removed from the My Groups folder.
  • Page 134 MN004519A01-AK Appendix C: Troubleshooting Message Message Description Radio Disabled Check with your service provider. Unit is OK Self-test error. A minor fault has been detected. Your radio is still fully operative. If this error recur, note the error code Warn: and contact service.
  • Page 135 Extending Battery Life A battery is an expendable part and may need replacing during the life of the radio. To ensure maximum service life of your radio, always replace the battery with a genuine Motorola Solutions replacement. Battery Charging Temperature If, during charging, the temperature is out of range, the battery might not be fully charged since the charging is temporarily stopped until the temperature becomes suitable.
  • Page 136 IMPORTANT: To avoid compromising the ingression protection of IP67, do not remove the seal label at the side of the radio. See ST7500 Controls and Indicators on page NOTICE: To ensure optimum ingression protection of IP65 and IP67, you are recommended to change the battery cover after two years of usage.
  • Page 137 You can also clean and protect the contacts with a CAIG DeoxIT GOLD G100P Pen Applicator Motorola Solutions recommends the pen-based package for better cleaning action and access to contacts. The CAIG DeoxIT GOLD G100P Pen Applicator is available at numerous electronics suppliers...
  • Page 138 MN004519A01-AK Appendix D: Maintenance Before applying the lubricant/cleaner, wipe the contacts with lint-free swabs to remove any dirt or foreign material. Then, clean the bottom connector contact as per the instructions from the DeoxIT GOLD manufacturer.