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International roaming
‡
Trouble
■ If the signal mark is displayed
Cannot use the
terminal overseas.
• Do you subscribe to WORLD WING?
Check the subscription of WORLD WING.
■ If out of area is displayed
• Are you out of the service area of the international
roaming service or in weak radio wave area?
Check if it is available service area or overseas
network operator with NTT DOCOMO website.
• Try to change the network settings or settings
for overseas communication operator.
Set "Network mode" to "LTE/3G/GSM (auto
connect)". → P.112
Set "Network operators" to "Select automatically".
→ P.112
• It may recover by turning the terminal OFF and
ON again. → P.20
Cannot use data
• Set "Data roaming" to ON. → P.112
communication
overseas.
The terminal
• Is the limit of maximum charges for use exceeded?
cannot be used
A limit of maximum charges for use is set
suddenly while you
beforehand if you use "International Roaming Service
use it overseas.
(WORLD WING)". If the limit of maximum charges for
use is exceeded, check out your accumulated fee.
There is no
• Is "Restricting incoming calls" set to "Activate
incoming call
restricting"? → P.114
overseas.
No caller ID is
• Even though a caller notifies the caller ID, it is
notified/A notified
not displayed on the terminal if the network or
caller ID is different
network operator does not notify the ID. A notified
from that of the
caller ID may be different from that of the caller
caller/Functions
by some networks or networks operators you use.
for using contents
saved in Contacts
or those using Caller
ID notification do
not operate.
Check and remedy
Data Management
‡
Trouble
Data transfer is
• Do you use USB HUB? When USB HUB is used,
not performed.
the terminal may not be operated correctly.
Data saved in
• Mount microSD card. → P.103
microSD card is
• Remove and attach microSD card. → P.104
not displayed.
Image is not
• If it is not supported image data,
displayed.
"My Files".
No operation is
• Install Galaxy Smart Switch or Windows Media
performed even
Player 10 or later to a PC.
by connecting the
terminal to a PC.
Bluetooth
‡
Trouble
Cannot connect to
• The Bluetooth device (commercial item) is needed to be in
Bluetooth device/
registration stand-by state. If you register the device again
Bluetooth device
after deleting the registration, delete the registrations on
cannot be found by
both Bluetooth communication device and the terminal,
scanning.
and then perform registration of the devices.
Cannot call from
• If you made several calls to a person when he
the terminal with
or she does not answer the calls or is out of the
external device
service area etc., calling the number may become
connected such as
unavailable. Turn the power off then on the
car navigation or
terminal.
hands-free device.
Maps/GPS function
‡
Trouble
AUTO-GPS service
• Is AUTO-GPS disabled because battery is low? If
information cannot
AUTO-GPS is disabled due to "Low-power operation
be set.
settings", AUTO-GPS service information cannot
be set. In this case, set "Low-power operation
settings" for "AUTO-GPS" to "Not suspend" or
charge the battery. → P.19, P.95
• Is "AUTO-GPS operation settings" for "AUTO-GPS"
turned off? → P.95
119
Check and remedy
appears in
Check and remedy
Check and remedy
Appendix/Index
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