Troubleshooting - Samsung Galaxy Active Neo Instruction Manual

Appendix/Index

Troubleshooting

Troubleshooting
• First, check if software update is needed and if it is necessary, update
the software (P.123).
• When problems do not improve after checking the following items,
contact the phone number given in "Repairs" on the last page (in
Japanese only) or DOCOMO-specified repair office.
Power
‡
Trouble
Cannot turn on the • Is the battery pack installed correctly? → P.18
terminal (cannot • Is the battery exhausted? → P.19
use the terminal).
Screen is frozen, • Restart the terminal forcibly by pressing and
cannot turn off the holding [Power/Screen lock key] and volume
power. DOWN key for 7-8 seconds when the screen is
frozen or you cannot turn the power off.
* Note that data and the settings may be erased
since the operation restart forcibly.
Charging
‡
Trouble
Cannot charge the • Is the battery pack installed correctly? → P.18
terminal. • Is the adapter or cigarette lighter connector correctly
inserted to an outlet or cigarette lighter socket?
• Are the adapter and terminal inserted correctly?
• When using a Micro USB cable 01(sold
separately), is the power of the PC turned on?
• If you execute calls, communications or other
operation for a long time while charging, hot and
cannot charge the terminal. In this case, wait
until the temperature of the terminal drops down
and retry charging.
Check and remedy
Check and remedy
Operating terminal
‡
Trouble
Become hot • While operating or charging, or if you operate
while operating/ applications or watch 1Seg for a long time while
charging. charging, the terminal, battery pack or adapter
may become hot. There is no operation problems
and you can continue to use it.
The operation time • Is the terminal left for a long time out of service
is short. area? Staying outside of the service area may
consume much power to search available radio
waves for communication.
• The operating time of the battery pack varies
depending on the operating environment and the
secular degradation of the battery pack.
• The battery pack is a consumable accessory.
The usage duration of the battery per 1 charge
decreases gradually each time the battery is
recharged. When the operation time is too short
even the terminal is fully charged, purchase a new
battery pack of the specified type.
Power is • If the terminal of battery pack is dirty, the contact
automatically turned may become poor and the power may shut OFF.
off or the terminal When it is dirty, clean the battery pack with a dry
is automatically cotton swab etc.
restarted.
No operation is • Is the screen locked? Unlock the screen by pressing
performed even [Power/Screen lock key]/
when tapping the P.20, P.97
touch screen.
The touch screen • It may be occurred when large amount of data
reacts slowly when is saved in the terminal or transferring large-size
a screen is tapped. data between the terminal and microSD card.
• Do you attach a protection sheet on the terminal?
The operations may be impeded by the protection
sheet.
The docomo nano • Is the docomo nano UIM card installed with a
UIM card is not correct direction? → P.17
recognized.
116
Check and remedy
[Home key]. →
Appendix/Index