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3Com SuperStack II REMOTE ACCESS SYSTEM 1500 Getting Started Manual

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http://www.3com.com/
Part No. 1.024.1910 Rev 1.00
March, 1999
SuperStack
Remote Access System 1500
Getting Started Guide 1.5
II
®

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Summary of Contents for 3Com SuperStack II REMOTE ACCESS SYSTEM 1500

  • Page 1 SuperStack ® Remote Access System 1500 ® Getting Started Guide 1.5 http://www.3com.com/ Part No. 1.024.1910 Rev 1.00 March, 1999...
  • Page 2 3Com Corporation reserves the right to revise this documentation and to make changes in content from time 95052-8145 to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 3: Table Of Contents

    ONTENTS BOUT UIDE Finding Specific Information Conventions viii Related Documentation viii Contacting 3Com II R NTRODUCING THE UPER TACK EMOTE CCESS YSTEM 1500 About the RAS 1500 Overview Applications Security Options Configuration Options Universal Connect ISDN Configuration Front Panel Description...
  • Page 4 Installing the RAS 1500 System Installing the RAS 1500 System in a Stack Installing the RAS 1500 System in a Rack Rack Installation Guidelines Grounding the RM and the PEM I/O Module Powering the RAS 1500 On or Off Powering On the RAS 1500 Powering Off the RAS 1500 Connecting the FireWire TRAM...
  • Page 5 Basic CLI Configuration Using CLI Quick Setup Using CLI Commands Configuring ISDN Configuring the PEM with the CLI Additional Information ONFIGURATION SSISTANCE Configuration Worksheet ISDN Users IPX users NOS Users RADIUS Users UNIX SYSLOG users Users with an ISP Users connecting to a remote LAN Using the I-Team Overview I-Team Services...
  • Page 6 ECHNICAL UPPORT Online Technical Services World Wide Web Site 3Com FTP Site 3Com Bulletin Board Service 3ComFacts Automated Fax Service Support from Your Network Supplier Support from 3Com Returning Products for Repair NDEX...

  • Page 7: About This Guide

    BOUT UIDE This guide describes how to install and configure RAS 1500. If the information in the release notes shipped with your product differs from the information in this guide, follow the instructions in the release notes. Finding Specific This table shows the location of specific RAS 1500 information. Information If you are looking for this information Turn to...

  • Page 8: Conventions

    Information to alert you to potential personal injury Related The RAS 1500 documentation set includes the following documents. All Documentation 3Com documentation is available on the 3Com web site: http://www.3Com.com RAS 1500 Release Notes These notes provide information about the system software release, including new features and bug fixes.

  • Page 9: Contacting 3Com

    Contacting 3Com Use this chart as a reference when you need to contact 3Com. Contacting 3Com 3Com Corp. - 5400 Bayfront Plaza - P.O. Box 58145 - Santa Clara, CA - 95052-8145 Internet http://support.3Com.com For a complete listing of support and contact numbers, refer to Appendix...

  • Page 11: Introducing The Super Stack Ii Remote Access System

    NTRODUCING THE UPER TACK 1500 EMOTE CCESS YSTEM This chapter contains information about the SuperStack II ® Remote Access System 1500 (RAS 1500) and how it can be used in your network. This chapter contains the following information: About the RAS 1500 Overview Applications Security options...

  • Page 12: About The Ras 1500

    PEMs and supports up to 24 channels (up to a total of 12 BRI lines, 24 analog lines, or any combination up to 24 channels). In a full RAS 1500 stack, each PEM is connected to the RM using 3Com’s StackNet, a high speed (up to 200 Mbps), low cost technology.

  • Page 13: Applications

    IP Terminal Service Network Dial-in Access Dial-out Access (NCSI or telnet) LAN-to-LAN Routing Bridging For more information about configuring these basic applications, see the SuperStack II Remote Access System 1500 Resource CD-ROM. PST N RAS 1500 IP network   ...
  • Page 14 Packets transmitted over the dial-in connection are encapsulated using the following protocols: PPP (Point-to-Point Protocol) SLIP (Serial Line IP Protocol) FCP (3Com’s Fast Connect Protocol) Dial-out Access You can access RAS 1500 ports with network computers and workstations to provide users with NCSI and Telnet dial-out services. This...

  • Page 15: Security Options

    Overview Security Options RAS 1500 supports the following security options: IP packet filtering in both the inbound and the outbound directions of ports, users, and dial-out locations. RADIUS NOS-based authentication (Windows NT 4.0, Novell NetWare) Dial-back, fixed and roaming PAP and CHAP Local password authentication The RAS 1500 supports the following configuration options: Configuration...

  • Page 16: Front Panel Description

    1: I II R 1500 HAPTER NTRODUCING THE UPER TACK EMOTE CCESS YSTEM Front Panel The following figure describes the RAS 1500 front panel. Description FireWire connector Port expansion modules FireWire connector Console port Router module ISDN-BRI module WAN port Analog module FireWire (S/T or U)

  • Page 17: Ras 1500 Leds

    RAS 1500 LEDs RAS 1500 LEDs The following tables describe Light Emitting Diodes (LEDs) on the RM, PEM, analog I/O modules, and ISDN I/O modules. Power and Status LEDs Color Status Power Green Power is from the main power supply unit. Power Yellow Power is from the backup power supply unit.

  • Page 18: Isdn I/O Module Leds

    1: I II R 1500 HAPTER NTRODUCING THE UPER TACK EMOTE CCESS YSTEM ISDN I/O Module LEDs Color Status 1,2,3, or 4 Green A call is connected. 1,2,3, or 4 Yellow A call is being negotiated. 1,2,3, or 4 Module failed diagnostics. If all LEDs are red, the modem-manager software has failed.

  • Page 19: Installing The Ras 1500 Hardware

    RAS 1500 NSTALLING THE ARDWARE This chapter contains the following information: Before you Begin Installing the RAS 1500 System Grounding the RM and the PEM Powering the RAS 1500 On or Off Before you Begin Before you begin installation: Confirm you have the required equipment Check that your RAS 1500 package is complete (see page 2-2).

  • Page 20: You Should Have Received

    RAS 1500 Version Sheet Dual-end compact screwdriver If your RAS 1500 packaging does not contain all the equipment listed above, contact 3Com Technical Support in your country. See Appendix C, 3Com Limited Warranty, for more information. You can purchase the following items separately:...

  • Page 21: Installing The Ras 1500 System

    Installing the RAS 1500 System Installing the RAS The RAS 1500 system consists of a router module (RM) and up to two 1500 System port expansion modules (PEMs). You can install RAS 1500 either as part of a stack of equipment or in a standard 19-inch rack. WARNING: To avoid personal injury or damage to the unit, make sure the stack or rack into which you install RAS 1500 is placed on a stable surface.

  • Page 22: Rack Installation Guidelines

    2: I RAS 1500 H HAPTER NSTALLING THE ARDWARE RAS 1500 modules can be mounted in any order, but for ease of management, we recommend you install RAS 1500 unit on the bottom of the stack or rack. Rack Installation Follow these guidelines when you install RAS 1500 in a rack.

  • Page 23: I/O Module

    I/O Module Ground Strap I/O Module The RM and PEM must have at least one IO module installed in Slot 1. Refer to the I/O installation guide that is shipped with the I/O modules for installation instructions. WARNING: The I/O modules are not hot-pluggable. You must have the power cord disconnected when installing I/O modules in the RM or PEM.

  • Page 24: Connecting The Firewire

    2: I RAS 1500 H HAPTER NSTALLING THE ARDWARE Connecting the After the RM and PEM AC power cords are connected, connect the FireWire FireWire(s). Connect each PEM to the RM making sure the connection is securely connected. Note that the ferrite end must be connected to the RM as shown.

  • Page 25: Using Tram To Configure The Ras 1500

    TRAM SING ONFIGURE THE RAS 1500 This chapter contains the following information: Overview Before You Begin Installing TRAM Running TRAM Basic TRAM Configuration Using the Setup Wizard Managing the RAS 1500 Viewing Online Help Additional Configuration Overview TRAM is a Windows-based application that provides a complete solution to managing the devices in the SuperStack ®...

  • Page 26: Before You Begin

    3: U TRAM RAS 1500 HAPTER SING ONFIGURE THE Before You Begin Before you begin, obtain the following information from your network administrator and record the information in the space provided below. Ask your network administrator for Your value Network name IP address to assign to the RAS 1500 ___.___.___.___ IP network mask...

  • Page 27: Running Tram

    Running TRAM Running TRAM From the Windows 95 or Windows NT 4.0 desktop, click Start, then Programs, then Transcend Remote Access Manager, then Transcend Remote Access Manager. TRAM starts. Basic TRAM Use the following steps to initially configure TRAM: Configuration Before you can manage a RAS 1500 in TRAM, it must have an IP address.
  • Page 28 3: U TRAM RAS 1500 HAPTER SING ONFIGURE THE 2 In the Discovered MAC Address list, select the RAS 1500 to which you want to assign an IP address. This list contains devices that are connected to the same LAN segment as the TRAM workstation but do not have an IP address.

  • Page 29: Using The Setup Wizard

    Using the Setup Wizard Using the Setup The Setup Wizard has been designed to help you configure your RAS Wizard 1500 (and RAS 1500 Port Expansion Module, if applicable) to accept users dialing into your network. Getting Help in the If you encounter a term that is unclear to you, click Help at the bottom of Setup Wizard the window.

  • Page 30: Starting The Setup Wizard

    3: U TRAM RAS 1500 HAPTER SING ONFIGURE THE Starting the Setup The Setup Wizard starts automatically for an unconfigured device and Wizard can be run at any time for a configured device. To start a Setup Wizard for a device: 1 In the Device Tree, double-click the device you want to configure.

  • Page 31: Managing The Ras 1500

    Managing the RAS 1500 Managing the Once you have done the initial configuration of the RAS 1500 through RAS 1500 the Setup Wizard, you can manage it further in the Configuration window of TRAM. Managing a RAS 1500 and RAS 1500 Expansion unit: The following procedure is an example.
  • Page 32 3: U TRAM RAS 1500 HAPTER SING ONFIGURE THE 3 Select a menu item. For example, click Configure, then click LAN Port, then click Properties. The Configuration window appears. Only the management functions that are valid for the selected object are available;...

  • Page 33: Viewing Online Help

    Viewing Online Help Other toolbar actions used in the Configuration window include: Add a row to a table Retrieve settings from the RAS 1500 or RAS 1500 Expansion Undo an action Print a window Viewing Online TRAM provides two levels of help: “general” and “device-specific.” Help General help assists you with TRAM procedures, such as working with the Device Tree, toolbar, authorization, polling, and event logs.

  • Page 34: Viewing Specific Help Topics

    4 Click the Help Topics button. The Help Topics window appears. 5 Select the appropriate topic from the Contents tab. 6 Click Display. The help topic appears. Additional For additional configuration (for example, frame relay), 3Com Configuration recommends using the command line interface (CLI).

  • Page 35: Using The Cli To

    SING THE ONFIGURE RAS 1500 This chapter contains the following information: Overview Before You Begin Basic CLI Configuration Configuring ISDN Configuring the PEM with the CLI Additional Information For additional information on configuring the RAS 1500 with the CLI, consult the RAS 1500 System Management Guide on the RAS 1500 Resource CD-ROM.

  • Page 36: Before You Begin

    4: U RAS 1500 HAPTER SING THE ONFIGURE THE Before You Begin Before you can configure RAS 1500 with the CLI, you need to access the CLI. You can access the CLI in the following ways: Locally, through the Console Port Remotely, through your LAN connection Accessing the CLI Use the following steps to access the CLI through the Console Port:...

  • Page 37: Accessing The Cli Remotely

    Before You Begin Accessing the CLI To access the CLI remotely, you need to do the following: Remotely Setting up a manage user Access the CLI with TELNET Setting up a Manage User Manage users are the only type of users who can configure the RAS 1500.

  • Page 38: Basic Cli Configuration

    CLI prompt). 3Com recommends using the CLI Quick Setup to configure the RAS 1500 and access the graphic user interface. The Quick Setup will let you set up simple configuration for your whole system or different portions of the system.
  • Page 39 Basic CLI Configuration 3 Add the following network administration information: a Configure the IP address. >>> Enter the network name of your IP network [ip]: >>> Enter the IP address for the RAS 1500 []: b Specify an IP mask. The default mask appears in brackets in the CLI prompt.

  • Page 40: Configuring Isdn

    4: U RAS 1500 HAPTER SING THE ONFIGURE THE Configuring ISDN Once you have peformed the basic RAS 1500 configuration, configure RAS 1500 for ISDN. See “Using the I-Team” in Appendix A, Configuration Assistance, for more information about ordering ISDN service. See “Accessing the CLI Locally”, earlier in this chapter, to connect to the Console Port.

  • Page 41: Configuring The Pem With The Cli

    Configuring the PEM with the CLI 3 Set the ISDN switch type: set imod int rm0/slot:1/mod:1 at at*w=[switch type] Switch type Command AT&T 5ESS at*w=0 Northern Telecom DMS-100 at*w=1 National ISDN-1 at*w=2 ETSI at*w=3 Germany at*w=4 Australia at*w=5 Italy at*w=6 Japan at*w=7 New Zealand...

  • Page 42: Additional Information

    4: U RAS 1500 HAPTER SING THE ONFIGURE THE Additional For a more complete reference to configuring the RAS 1500 through the Information CLI, consult the RAS 1500 System Management Guide on the RAS 1500 Resource CD-ROM.

  • Page 43: A Configuration Assistance

    ONFIGURATION SSISTANCE This appendix contains the following configuration information: Configuration Worksheet Configuration Obtain the following optional information and record the information in Worksheet the space provided below: ISDN Users Obtain this from your ISDN provider Your value SPID numbers for NI–1 (1–25 digits) Switch type Directory numbers IPX users...

  • Page 44: Radius Users

    A: C PPENDIX ONFIGURATION SSISTANCE RADIUS Users Obtain this from your network administrator Your value Radius servers’ IP address __.__.__.__ Radius secret UNIX SYSLOG users Obtain this from your network administrator Your value Syslog servers’ address __.__.__.__ Syslog level value Users with an ISP Obtain this information Your value...

  • Page 45: I-Team Services

    The I-team guarantees the ISDN line will work with your 3Com ISDN product and provides free troubleshooting and technical support for any ISDN line they provision for 30 days after installation.

  • Page 47: Echnical Specifications

    ECHNICAL SPECIFICATIONS This chapter contains information about technical specifications for the RAS 1500. Certification United States FCC Part 15 Compliance Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 48: Canadian Installations

    B: T PPENDIX ECHNICAL SPECIFICATIONS Analog V.34 Model: This equipment complies with Part 68 of the FCC rules concerning: FCC Part 68 FCC Registration Number: labeled on the board Compliance Facility Interface Code: 02LS2 Statement Service Order Code: 9.OF USOC Jack: RJ11C REN: 0.4B Equipment Jack: CA-A11 Canadian...

  • Page 49: Other Specifications

    Other Specifications Other Specifications Physical Dimensions The RAS 1500 has the following physical dimensions: Length: 35.56 cm (14.0 in.) Width: 43.18 cm (17.0 in.) Height: 4.445 cm (1.75 in.) Interfaces Console Interface Electrical specification: RS-232-C (EIA/TIA-232-E standard) Connector: DB-9 male Configuration: DTE Transmission method: Unbalanced RS-232 Transmission rate: 38.4 Kbps...

  • Page 50: Power Requirements

    B: T PPENDIX ECHNICAL SPECIFICATIONS Propagation Delay: 5.7 nanseconds/meter Cabling: RJ-45 plug to RJ-45 plug straight-through for multiport repeater applications (transmit to receiver crossover cable for two-node network). FireWire Electrical specification: N/A Connector: IEEE P1394 Configuration: N/A Transmission method: HSSB (High Speed Serial Bus) Transmission rate: N/A Environmental Shipping and Storage Temperature: 0°...

  • Page 51: Om Limited Warranty

    3Com warrants the media containing software against failure during the warranty period. Free software upgrades are provided for a period of ninety (90) days from the date of purchase from 3Com or its authorized reseller. 3Com's sole obligation under this express warranty shall be, at 3Com's option and expense, to refund the purchase price paid by Customer for any defective software product, or to replace any defective media with software which substantially conforms to applicable 3Com published specifications.
  • Page 52 (DOA) and a replacement shall be provided by advance replacement. The replacement product will normally be shipped not later than three (3) business days after 3Com’s verification of the DOA product, but may be delayed due to export or import procedures. When an advance replacement is provided and Customer fails to return the original product to 3Com within fifteen (15) days after shipment of the replacement, 3Com will charge Customer for the replacement product, at list price.
  • Page 53 This Limited Warranty shall be governed by the laws of the State of California, U.S.A. excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods. 3Com Corporation 5400 Bayfront Plaza...

  • Page 55: Technical Support

    3Com FTP Site Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week.

  • Page 56: 3Com Bulletin Board Service

    Up to 53,333 bps 1 847 262 6000 Access by Digital Modem ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to 64 Kbps. To access the 3Com BBS using ISDN, use the following number:...

  • Page 57: 3Comfacts Automated Fax Service

    Support from Your Network Supplier 3ComFacts The 3ComFacts automated fax service provides technical articles, diagrams, and troubleshooting instructions on 3Com products 24 hours a day, 7 days Automated Fax Service a week. Call 3ComFacts using your Touch-Tone telephone: 1 408 727 7021 Support from Your If additional assistance is required, contact your network supplier.
  • Page 58 01 800 CARE (01 800 2273) Brazil 0800 13 3266 Peru AT&T +800 666 5065 Chile 1230 020 0645 Puerto Rico 800 666 5065 Colombia 98012 2127 Venezuela AT&T +800 666 5065 North America 1 800 NET 3Com (1 800 638 3266)

  • Page 59: Returning Products For Repair

    Returning Products for Repair Returning Products Before you send a product directly to 3Com for repair, you must first for Repair obtain a Return Materials Authorization (RMA) number. Products sent to 3Com without RMA numbers will be returned to the sender unopened, at the sender’s expense.
  • Page 61 RAS 1500 in a stack installing TRAM IP addresses, assigning to a device using TRAM Numbers LED reference 3Com bulletin board service (3Com BBS) 3Com URL 3ComFacts manage user, setting up through the CLI managing the RAS 1500 with TRAM...
  • Page 62 NDEX setting up a device using TRAM’s Setup Wizard stack installation of the RAS 1500 technical support 3Com URL bulletin board service fax service network suppliers product repair Transcend Remote Access Manager (TRAM) assigning IP addresses using basic configuration help...

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