Related Manuals for Mitel Unify OpenScape CP400T
Summary of Contents for Mitel Unify OpenScape CP400T
- Page 1 Unify OpenScape Desk Phone CP400T OpenScape 4000 User & Administator Guide 09/2024 A31003-C1010-U105-3-7619...
- Page 2 Notices The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Europe Limited. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries.
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Page 3: Important Notes
Important Notes Important Notes For safety reasons, the telephone should only be supplied with power: • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) Never open the telephone or a key module. Should you encounter any prob- lems, contact the responsible administrator. -
Page 4: Software Update
Important Notes Software update During a software update, the phone must not be disconnected from the power supply unit or the phone line. An update action is indicated by messages on the display and/or by flashing LEDs. Care and cleaning instructions •... -
Page 5: Table Of Contents
Important Notes ........3 Symbols . - Page 6 Basic functions........37 Answering a call ............37 Answering a call via the handset .
- Page 7 Using call forwarding............57 Delayed call forwarding .
- Page 8 Relocating to Another Phone ..........81 Logging the phone off from the current port.
- Page 9 Adjusting the display to a comfortable reading angle......100 Illuminated display ............100 Setting contrast .
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Page 10: General Information
General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The required features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you as described, this may be due to one of the following reasons: •... -
Page 11: Service
General information Service The service department can only help you if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist re- tailer or network administrator will be glad to assist you. If you experience problems or defects with the phone, please dial the service number for your country. -
Page 12: Executive-Secretary Functions
General information Executive-secretary functions The executive-secretary configuration is a special case. This is a multi-line tele- phone with special features (e.g. "Call transfer to exec", "Pickup", and "Alt. Ans- wer"), configured especially for executive-secretary use page 95. ... -
Page 13: Getting To Know Your Openscape Desk Phone Cp400T
Getting to know your OpenScape Desk Phone CP400T Getting to know your OpenScape Desk Phone CP400T Assembling and Installing the Phone Shipment • Telephone • Telephone foot • Handset • Handset cable • Subpackage: – Document "Installation and Quick Reference Guide" Please pay attention to the notes on power supply on Section , "Power supply". -
Page 14: Openscape Desk Phone Cp400T User Interface
Getting to know your OpenScape Desk Phone CP400T OpenScape Desk Phone CP400T user interface Fri 09.08.19 13:10 Incoming calls Outgoing calls V ar. call fwd on Direct pickup You can make and receive calls as normal using the handset. The graphic display permits intuitive operation of the phone page 22. -
Page 15: Ports On The Underside Of The Phone
Getting to know your OpenScape Desk Phone CP400T Ports on the underside of the phone Properties of your OpenScape Desk Phone CP400T Display type Grayscales Display 240*120 Pixel Illuminated display Full-duplex speakerphone function Headset USB secondary notification LED (red/green/orange) OpenScape Key Module 400 Optional... -
Page 16: Key Module
Getting to know your OpenScape Desk Phone CP400T Key Module OpenScape Key Module 400 The OpenScape Key Module 400 is a key module attached to the side of the phone that provides an additional 16 additional illuminated keys in two levels. These keys can be programmed and used according to your needs page 19 ... -
Page 17: Keys And Controls
Getting to know your OpenScape Desk Phone CP400T Keys and controls Softkeys Function when key is pressed Activates the function of the left display option or opens another menu. Audio controls Audio keys Function when key is pressed :/É Activate/deactivate the loudspeaker page 38. -
Page 18: Navigator
Getting to know your OpenScape Desk Phone CP400T Navigator This control allows you to navigate in lists and perform actions in the selected area. Operation Functions when key is pressed « Press the key. In menu: • Go down one level In lists and menus: Press the key. -
Page 19: Programmable Keys
Getting to know your OpenScape Desk Phone CP400T Programmable keys Your OpenScape Desk Phone CP400T has sixteen programmable keys. You can assign functions and phone numbers to them on two levels. Three of them are preassigned with functions by the system (Position 1: New message, Position 2: Redial, Position 16: Release), but the user can pro- gram them in a different way if it is requested. -
Page 20: Dial Pad
Getting to know your OpenScape Desk Phone CP400T Dial pad In cases where text input is possible, you can use the dial pad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly. -
Page 21: Notification Led
Getting to know your OpenScape Desk Phone CP400T Notification LED When the OpenScape Desk Phone CP400T is idle (on-hook), the Notification LED state and color depends on the state of the Mailbox/Call log LED (see table below). Call log key must be config- ured on the phone to have the following functionality. -
Page 22: Operating Your Openscape Desk Phone Cp400T
Operating your OpenScape Desk Phone CP400T Operating your OpenScape Desk Phone CP400T The following descriptions provide an overview of how to operate your phone. Navigating in menus Activating an application You can use the mode keys page 17 to navigate to the main menu or to activate Call forwarding. ... -
Page 23: Idle Menu
Operating your OpenScape Desk Phone CP400T Idle menu The idle menu may contain the following entries: • Local mailbox • Unanswered call • Incoming calls • Outgoing calls • Fixed fwd on • Var. call fwd on • List Callbacks •... -
Page 24: Main Menu
Operating your OpenScape Desk Phone CP400T Explanation of the icons Icon Meaning The ringer is deactivated page 102 The "Do not disturb" function is activated page 76 œ The phone lock is activated page 75 You received new voice messages page 32 ... -
Page 25: Program/Service Menu
Operating your OpenScape Desk Phone CP400T Program/Service menu Accessing the menu There are two ways to open the Program/Service menu on your communication system: 1. Press the menu key and confirm the selected entry "Program/Service" with the or select the corresponding Softkey 2. -
Page 26: Call Forwarding Menu
Operating your OpenScape Desk Phone CP400T Call forwarding menu Example of ‘Call forwarding’ menu: Call forwarding Key V ariable call forw. Next forwarding t.. Enter destination.. Return Accessing the menu Press the menu key and confirm the selected entry "Program/Service" with the key or select the corresponding Softkey . -
Page 27: Telephony Interface
Operating your OpenScape Desk Phone CP400T Telephony interface Telephony view Incoming call Your phone rings and the Notification LED flashes green. Notification LED flashes Pop up window with caller ID for incoming call Outgoing call Notification LED lights permanently Callback Select a function using the Softkey Dial again... -
Page 28: Telephony Dialogs
Operating your OpenScape Desk Phone CP400T Telephony dialogs Connection-dependent conditions and situations, e.g. when your telephone rings, when dialing a number, or during a call, are depicted graphically on the display. Situation-dependent functions that automatically appear on the display can be selected and acti- vated with the 5-way navigator page 18. -
Page 29: Appearance During An Ongoing Call
Operating your OpenScape Desk Phone CP400T Appearance during block dialing Example: You have activated "Block Dialing" page 34 and you are entering a number. Date and time Fri 09.08.19 13:10 Dial Select the Softkey to call the di- Block Dialing On aled phone number Cancel Select the Softkey to cancel the... - Page 30 Operating your OpenScape Desk Phone CP400T Appearance during an outgoing call that is not answered Example: You are calling another person, the phone rings, but your call is not being answered. The call number you have dialed Callback Select a function using the Softkey Dial again Direct pickup...
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Page 31: Mailbox
Operating your OpenScape Desk Phone CP400T Mailbox Depending on the type and configuration of your communications platform (contact your adminis- trator), you can use the mailbox key to access received callback requests and messages from ser- vices such as HiPath Xpressions. The following messages are saved: •... -
Page 32: Voicemail
Operating your OpenScape Desk Phone CP400T Voicemail Press the mailbox key If your system is appropriately configured, you can call the voice mailbox directly and immediately play back the stored messages. New voicemails that have not been played back fully cannot be deleted. To mark a message as "played back", jump with to the end of the message. -
Page 33: Call Log
Operating your OpenScape Desk Phone CP400T Call log Calls to your phone and numbers dialed from your phone are recorded chronologically in the call log, sorted, and divided into the following lists: • Unanswered calls • Incoming calls • Outgoing calls Your phone saves the last 5 unanswered calls, the last 10 outgoing calls, and the last 20 incoming calls in chronological order. -
Page 34: Block Dialing
Operating your OpenScape Desk Phone CP400T Block Dialing Block dialing allows you to edit the dialed number before engaging the line. Activate the function "Block Dialing" to use block dialing on your OpenScape Desk Phone CP400T. Activating/deactivating block dialing Press the menu key, select "Block Dialing On"... -
Page 35: Call Pop-Up
Operating your OpenScape Desk Phone CP400T Call pop-up Activate the function "Call pop up" so that if you are on a call you are notified on the display by a popup about a second incoming call. Activating/deactivating call pop up Prerequisite: "Camp-on"... -
Page 36: Audio Accessories
Operating your OpenScape Desk Phone CP400T Audio accessories Press the menu key . Navigate using the 5-way navigator and select entry Audio accesso- ries. Set the following options accordingly: • "Cordless headset Off" or • "Cordless headset On" or • "Conf. unit Off"... -
Page 37: Basic Functions
Basic functions Basic functions Please read the introductory chapter "Getting to know your OpenScape Desk Phone CP400T" page 13 carefully before performing any of the steps described here on your phone. Answering a call Your OpenScape Desk Phone CP400T phone rings with the tone signal set when an incoming call is received. -
Page 38: Switching To Speakerphone Mode
Basic functions Switching to speakerphone mode You can switch to speakerphone mode so that people present in the room can participate in your call. Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then release the key and proceed with your call. -
Page 39: Making Calls
Basic functions Making Calls Off-hook dialing Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The connection is established as soon as your input is complete. The called party does not answer or is busy Replace the handset. -
Page 40: The Called Party Does Not Answer Or Is Busy
Basic functions The called party does not answer or is busy Press the key shown. The LED goes out. Press the Softkey to arrange a callback. Callback Dialing with connected headset Prerequisite: The headset is connected. internal: Enter the station number. External calls: Enter the external code and the station number. -
Page 41: Saving Phone Numbers For Redial
Basic functions Saving phone numbers for redial This phone number is saved under the idle menu entry "Saved number re- dial", and overwrites previously saved phone numbers. Dial the saved phone number from the idle menu page 23. Saving the current phone number Prerequisite: Prerequisite: You are conducting a call. -
Page 42: Ending A Call
Basic functions Ending a call Replace the handset. Calling a second party (Consultation) You can call a second party while a call is in progress. The first party is placed on hold. Prerequisite: You are conducting a call. Consultation Select using the Softkey. Confirm. -
Page 43: Transferring A Call
Basic functions Transferring a call If the person you are speaking to wants to talk to one of your colleagues, you can transfer the call. Transferring with announcement Consultation Select and confirm the option shown. Enter and confirm the required party’s phone number. Announce the call partner. Replace the handset. -
Page 44: Call Forwarding
Basic functions Call forwarding Call forwarding allows you to redirect a telephone call to another destination. Please refer to page 26 for information on how to access the menu and nav- igate through the call forwarding types. Call forwarding can be configured on any phone in the ONS group and will then apply to all phones in that ONS group. -
Page 45: Variable Call Forwarding (All Calls)
Basic functions Deactivating fixed call forwarding Press the forwarding key. The LED goes out. € µ Open the idle menu. Select and confirm the option shown. The LED goes out. Cal fwd. off. Fixed call forwarding is deactivated. The destination number is retained. Deleting a fixed call forwarding destination You can delete the destination for fixed call forwarding. -
Page 46: Deactivating Variable Call Forwarding
Basic functions Call forwarding is saved and activated. If you enter a cross-system number, you must complete your entry by pressing #. Deactivating variable call forwarding Press the lit key. The LED goes out. € µ Open the idle menu. Select and confirm the option shown. -
Page 47: Using Callback
Basic functions Enter the time in seconds after which the call should be forwarded. You can en- ter a maximum of 60 seconds. If the value is, the system forwarding time is used. The time set here is also used by the "FWD busy/no answer" forwarding type. Confirm the option shown. -
Page 48: Do Not Answer The Call. After Ringing Four Times, The Callback Is Canceled
Basic functions If the party has activated call forwarding ( page 44), you will receive the callback from the call forwarding destination. Cancel call backs Confirm the option shown. Cancel callback Do not answer the call. After ringing four times, the callback is canceled. Responding to a callback request Prerequisite: You have received at least one callback request. -
Page 49: Conferences
Basic functions Conferences You can include up to eight internal and external parties in a system-supported conference. Parties with system phones can perform/use all of the functions listed below at the same time. ISDN phones and external parties are passive participants –... -
Page 50: Adding A Party
Basic functions Establishing a conference from a consultation call You are connected to a party and call a second party. Select and confirm the option shown. Consultation Call the second party. Inform this party that you are initiating a conference. Select and confirm the option shown. -
Page 51: Viewing The Conference Participants
Basic functions Viewing the conference participants Prerequisites: You are connected to a conference and wish to view the other participants. Select and confirm the option shown. The first party is displayed. Participants The phone number and, if necessary, the name of the conference participant 220870 Coco with the first status number, is displayed in the first display line. -
Page 52: Consultation Calls While On A Conference
Basic functions Consultation calls while on a conference Extending a conference by adding a consultation call During the conference, you wish to hold a consultation call. Select and confirm the option shown. Conference Select and confirm the option shown. Consultation Call a party. -
Page 53: Enhanced Phone Functions
Enhanced phone functions Enhanced phone functions Answering calls Accepting a call via a DSS key Prerequisite: You have configured direct selection keys on your phone page 19 and page 70. Press the DSS key. The key LED lights up. You can use speakerphone mode. Lift the handset. -
Page 54: Display Called Extension
Enhanced phone functions Display called extension If the number of the phone in a call pickup group, for which you wish to pick up a call, is not displayed (the default display for call pickup groups is deactivated), you can lift the handset and enter the code for "Display on request". Contact your administrator for this code. -
Page 55: Making Calls
Enhanced phone functions Making calls Making calls with a direct station selection key Prerequisite: You have configured direct station selection keys on your tele- phone page 17 and page 69. Press the DSS key. Lift the handset. Press the key and enter speakerphone mode. For information on the meanings of the LED displays of the DSS keys, see page 21. -
Page 56: Using Speed Dialing
Enhanced phone functions Ending retrieval Select and confirm the option shown. Return Using speed dialing This function must be configured by your administrator. Speed dial numbers may contain command or access code sequences and may be linked to other speed dial numbers page 24. -
Page 57: Using Call Forwarding
Enhanced phone functions Restrictions: • A voice call connection cannot be parked. • Call pickup is not possible for voice call connections. Using call forwarding Please note the description for programming call forwarding page 44. Automatically forwarding calls The administrator can configure different call forwarding settings in the system for internal and external calls and activate these settings for your station. -
Page 58: Forwarding Calls For Other Stations
Enhanced phone functions Forwarding calls for other stations You can save, activate, display and deactivate call forwarding for another phone, fax or PC station from your own phone. You must have the PIN of the other sta- tion or have "Call forwarding for other stations" access rights. In both cases, the administrator for your system will provide assistance. -
Page 59: Displaying/Deactivating Call Forwarding For Another Phone
Enhanced phone functions Enter the PIN (only applicable if your station does not have "Call forwarding for other stations" access rights). Confirm the option shown. Finished Enter the destination number. Confirm the option shown. Save Call forwarding is now active. Displaying/deactivating call forwarding for another phone Press the menu key... -
Page 60: Displaying/Deactivating Call Forwarding For Fax/Pc/Busy Stations
Enhanced phone functions Displaying/deactivating call forwarding for fax/PC/ busy stations Press the menu key page 24. Select using the Softkey. Program/Service Select and confirm the option shown. Feature settings Select and confirm the option shown. Forward station n.. Enter the code for the call forwarding type you wish to set. Codes are assigned by the administrator. -
Page 61: Leaving/Rejoining A Hunt Group
Enhanced phone functions Leaving/rejoining a hunt group Prerequisite: A hunt group is configured for the team. You can leave the hunt group at any time, for example, when you leave your workstation. When you are present, you can join it again. You can still be reached via your own phone number even when you are not in the hunt group. -
Page 62: Accepting A Second Call With A Function Key
Enhanced phone functions Accepting a second call with a function key Prerequisite: "Camp-on" is activated. The "Call waiting/campon/2nd call" func- tion key is programmed. You are conducting a call. An alert tone is audible. £ Press the "Call waiting/campon/2nd call" function key. You are immediately connected to the second caller. -
Page 63: Using The Shift Key
Enhanced phone functions Using the shift key The function key "Split" page 19(must be configured by the administrator) can be used for the following functions: • Consultation (return to waiting call or waiting conference) • Toggle/Connect • Acceptance of a second call •... -
Page 64: Automatic Call Parking
Enhanced phone functions Automatic Call Parking You can automatically park a call in a free park slot on your phone and then re- trieve it later at your own or another phone. Prerequisite: You are conducting a call and you have configured a “Park” func- tion key. -
Page 65: If You Cannot Reach A Destination
Enhanced phone functions If you cannot reach a destination Call waiting (camp-on) Prerequisite:An internal station is busy. You would still like to reach your col- league. Select, confirm and briefly wait. Camp-on Your colleague hears a warning tone during the call. The programmed function key "Call waiting/campon/2nd call"... -
Page 66: Openscape 4000 As An Entrance Telephone System (Two-Way Intercom)
Enhanced phone functions OpenScape 4000 as an entrance telephone system (two-way intercom) You can place a speaker call to an internal party on OpenScape 4000 using the loudspeaker on their telephone to establish a connection. You can initiate a speaker call from a consultation call. The following functions are available: •... -
Page 67: Speaker Call To A Fixed Destination
Enhanced phone functions If the called party presses the speaker key or the line key (if configured), the con- nection is lost. The same number of speaker calls and normal connections is possible. Speaker call to a fixed destination The system code for "Speaker call-one-way" and the destination number are programmed on a repdial key page 72. -
Page 68: Announcement (Broadcast) To All Members Of A Line Trunk Group
Enhanced phone functions Two-way intercom to a variable destination When using the two-way intercom in a group, the loudspeaker and the micro- phone of the destination phone are automatically switched on. Lift the handset. Press the key and enter speakerphone mode. Enter the system code for "Voice calling"... -
Page 69: Programming A Function Key
Enhanced phone functions If a group member presses the speaker key or the relevant line key for the an- nouncement, they are disconnected from the announcement. If the last remain- ing member of the group presses the speaker key or line key, the announcement ends. -
Page 70: Configuring Redial Keys / Direct Station Selection Keys
Enhanced phone functions Confirm the option shown. More features Confirm the option shown. Callback Confirm the option shown. Save A short touch triggers the programmed function. Procedures with activat- able/deactivatable functions, e. g. second call, are activated with one press of the button and deactivated with the next. If activated, the LED lights up. - Page 71 Enhanced phone functions Defining the phone number for ‘Saved number redial’ Open the Program/Service menu page 25. Confirm the option shown. Destinations Select and confirm the option shown. Saved number redi.. Confirm the option shown. New entry Enter the number. Confirm the option shown.
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Page 72: Additional Redial Key Functions
Enhanced phone functions Additional redial key functions Prerequisite: You have defined a phone number for a redial key and are still in the menu page 71. Entering an automatic consultation call Select and confirm the option shown. "RF" appears in the display. Enter Consult Add the destination number. -
Page 73: Changing The Label
Enhanced phone functions Changing the label You can also subsequently change the label specified when programming a re- dial/DSS key. You cannot change the labels on function keys. Changing the label Open the Program/Service menu. Confirm the option shown. Destinations Select and confirm the option shown. -
Page 74: Deleting Function Key Programming
Dialing with call charge assignment Deleting function key programming Deleting a function/phone number/label Open the Program/Service menu page 25. Confirm the option shown. Destinations Select and confirm the option shown. Saved number redi.. Select and confirm the option shown. Direct Station Se.. -
Page 75: Call Duration Display
Privacy/security Call duration display Call duration display is configured by the administrator. The display can show either call duration or call charges. It can also be switched off. The call duration appears in the first line of the display on the right as HH:MM:SS and in 24-hour format. -
Page 76: Activating/Deactivating "Do Not Disturb
Privacy/security Activating/deactivating "Do not disturb" If you do not wish to receive calls, you can activate the Do not disturb function. Internal callers hear the ring tone and receive the message "Do not disturb". External callers are redirected to the attendant console. The administrator can set forwarding destinations for do not disturb so that internal and external calls can be forwarded. -
Page 77: Caller Id Suppression
Privacy/security Caller ID suppression Display suppression only applies to a subsequent call and is not saved in the case of saved number redial page 41. Open the Program/Service menu page 25. Select and confirm the option shown. More features? Confirm the option shown. -
Page 78: More Functions/Services
More functions/services More functions/services Saving speed dial numbers Central speed dial numbers Speed dial numbers are configured by your administrator. Speed dial numbers are saved in the system. Your administrator will provide you with the central speed dial directory, for example, in print form. Making calls using speed dial numbers page 56. -
Page 79: Individual Speed Dial Numbers
More functions/services Individual speed dial numbers This function must be configured by your administrator. You can program the keys with ten frequently used phone numbers. Open the Program/Service menu page 25. Select and confirm the option shown Destinations Select and confirm the option shown Speed dial features Press the required speed-dial key. -
Page 80: Using Timed Reminders
More functions/services Using timed reminders Prerequisite: You have saved a reminder. The saved time arrives. The phone is ringing. Reminder Lift the handset. The appointment time is displayed. Replace the handset. If you do not lift the handset, the phone rings several more times and "Re- minder"... -
Page 81: Logging Off From Another Phone
More functions/services Making a call after successful logon You will hear the dial tone. "Dial" appears in the display. Press the key shown. Enter a phone number immediately. Setting up "follow me" call forwarding following successful identifi- cation Select and confirm. Call forw. -
Page 82: Log The Phone On At The New Location
More functions/services Log the phone on at the new location Put the phone plus in the port socket. Enter the logon code. If necessary ask your administrator for this code. Enter the PIN. If you move with a first and second phone, e.g. in an executive-secretary configuration), the second phone must be logged off first and then the first phone. -
Page 83: Making Calls Via Multiple Lines
Making calls via multiple lines Making calls via multiple lines Line keys The programmable function keys on multi-line phones function as line keys. Each key that is assigned the function "line" is handled as a line. A distinction is made between primary and secondary lines. Each of these line types can be used on a private or shared basis page 84. -
Page 84: Line Utilization
Making calls via multiple lines Line utilization Private line A line that is used by a single telephone. This line cannot be used as a second- ary line by another telephone. Shared line A line that is configured on multiple telephones. The line status (if configured) is displayed for all telephones that share this line. -
Page 85: Answering Calls With The Line Keys
Making calls via multiple lines Answering calls with the line keys If several calls arrive at the same time, you can answer calls as normal in the sequence in which they are offered. However, you can also answer calls prefer- entially. -
Page 86: Deactivating/Activating Ringing (Call)
Making calls via multiple lines Deactivating/activating ringing (call) If you are making a call on one line, ringing for other incoming calls can disturb your current call. If the "Ringer cutoff?" function is activated, your telephone no longer rings. Incoming calls are then only signaled when the corresponding line key flashes. -
Page 87: Dialing With Line Keys
Making calls via multiple lines Dialing with line keys Your phone can be configured with automatic or selectable line seizure. The ad- ministrator defines whether a line should be automatically seized when the handset is lifted or speakerphone mode is activated, and which line this should The display "Please select a line"... -
Page 88: Holding A Call
Making calls via multiple lines Holding a call Prerequisite: The "Hold" key is programmed on your telephone. Press the "Hold" key. The trunk key LED is flashing slowly. Saved number redial for a specific line If this type of saved number redial is configured on your system, you can save a phone number for subsequent redial on a particular line page 89. -
Page 89: Saving Phone Numbers For "Redial On A Line
Making calls via multiple lines Saving phone numbers for "Redial on a line" Prerequisite: "Saved number redial for a specific line" is configured and not "Saved number redial (last number dialed)". Saving the dialed phone number or a caller’s phone number You have called a party on a particular line and this call is still in progress. -
Page 90: Retrieving Messages
Making calls via multiple lines Retrieving messages If new messages that have not yet been retrieved are in the mailbox and a pro- grammable function key has been assigned the function "Mailbox", the LED of this key lights up. Please refer to the information on page 31. -
Page 91: Identifying The Line Used
Making calls via multiple lines Identifying the line used If several lines are occupied at the same time, you can determine which one you are currently using for a call. With a programmed function key Press the "Line in Use" programmed function key. Via the menu Open the Program/Service menu page 25. -
Page 92: Ending The Connection On A Line Key
Making calls via multiple lines Ending the connection on a line key Press the key shown. The LED goes out. Replace the handset. Entering a call on a line (three-party conference) Prerequisite: A call is in progress on one of the lines. The line key LED lights up. ¤... -
Page 93: Third-Party Monitoring
Making calls via multiple lines Third-party monitoring During a call, a predefined party can be prompted to join the call as a "witness" using the "Slnt Mon Req" programmed function key. Your call partner is not in- formed that a "witness" is joining the call. The "witness" cannot participate in the call;... -
Page 94: Holding And Re-Accepting A Call On A Line Key
Making calls via multiple lines Holding and re-accepting a call on a line key Prerequisite: You have accepted a call on a line key ( page 85) or you are conducting a consultation call. Briefly press the line key you are currently using, Select and confirm the option shown. -
Page 95: Forwarding Calls On Lines
Making calls in the team/executive/secretary configuration Forwarding calls on lines When you activate call forwarding for a shared line ( page 84), the line is gen- erally also forwarded from other phones. The process for configuring call forwarding for a specific line is identical to the call forwarding process already described. -
Page 96: The Led Is Lit - The Secretary Is On A Call
Making calls in the team/executive/secretary configuration The LED is lit – the secretary is on a call Prerequisite: You have configured a DSS key. Press the "secretary" DSS key. Camp-on to the secretary phone. The called party hears a tone and the "Pickup" programmed function key flashes. -
Page 97: Transferring Calls Directly To The Executive Phone
Making calls in the team/executive/secretary configuration Transferring calls directly to the executive phone When the secretary is out of the office, calls for the executive can be transferred directly to the executive phone. This transfer can be made on the secretary phone or on the executive phone. -
Page 98: Activating/Deactivating A Second Executive Call
Making calls in the team/executive/secretary configuration Continuing a call on the second phone: Lift the handset. £ Press the "Group Park" programmed function key. Activating/deactivating a second executive call On the executive phone, you can configure calls to go to the secretary phone when you are on a call. -
Page 99: Direct Station Selection Key
Making calls in the team/executive/secretary configuration Direct station selection key Each team member has a direct station selection key for every other team mem- ber. This means that each team member can be reached directly by other team members at the touch of a button. Understanding LED messages from DSS keys LED on the DSS key is off - the team member is not engaged in a phone call. -
Page 100: Individual Phone Configuration
Individual phone configuration Individual phone configuration Adjusting display settings Adjusting the display to a comfortable reading angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Illuminated display During operation, e. g. when entering a number, the display automatically lights up. -
Page 101: Adjusting Audio Settings
Individual phone configuration Adjusting audio settings Optimize the audio settings on your OpenStage for your environment and ac- cording to your personal requirements. Adjusting the ringer volume " Press one of the keys in idle mode page 22 or while a call is in progress. ... -
Page 102: Activating/Deactivating The Ringer
Testing the phone Activating/deactivating the ringer You can see whether the function is activated or deactivated from the corre- sponding icon in the status bar on the display page 24. Hold down the key shown. Testing the phone Phone functions, testing You can test and determine your phone’s functionality: •... -
Page 103: Checking The Key Assignment
Testing the phone Checking the key assignment You can check key assignment on your phone to determine which functions are assigned to which keys. Press the menu key page 24. Select using the Softkey. Program/Service µ€ Navigate to Key function. K ey function Select using the Softkey and confirm the option shown. -
Page 104: Special Parallel Call (Ons) Functions
Special parallel call (ONS) functions Special parallel call (ONS) functions If your phone is part of an ONS group (ONS = "One Number Service"), you can be reached on all other phones in this group as well as on your own phone. To set up an ONS group, contact your administrator. -
Page 105: Fixing Problems
Fixing problems Fixing problems Responding to error messages on the screen Possible cause: Maximum input time exceeded. Currently not accessible Handset not replaced. Possible response: Make entries more quickly, avoid long pauses between key presses. Possible cause: System is overloaded, no line free, queue full. Please try later Possible response: Wait and try again later. -
Page 106: Contact Partner In The Case Of Problems
Fixing problems Possible cause: a) Disabled function selected. b) Incorrect PIN entered. Possible response: a) Apply for authorization for disabled function from administrator. b) Enter correct PIN. Possible cause: Incomplete phone number entered, star or hash key not pressed. Not available Possible response Enter phone number or code correctly or as instructed. -
Page 107: Repair And Recycling Concept, Extending Performance Capability
Repair and recycling concept, extending performance capability To correct any other problems: First contact the administrator. If the administrator is unable to correct the prob- lem, they must contact Customer Service. Repair and recycling concept, extending performance capability Obligations for Unify arising from this section are only valid in Germany. Recycling and disposal of equipment in the OpenScape Desk Phone family Return of OpenScape Desk Phone waste equipment. -
Page 108: Repair Reliability And Spare Part Supply
Repair and recycling concept, extending performance capability the equipment is roughly disassembled and introduced into various recovery op- erations prior to further treatment. The various metals are separated using spe- cial shredder equipment for electronic scrap. Copper and precious metals are processed by refining. -
Page 109: Troubleshooting
Repair and recycling concept, extending performance capability Troubleshooting Pressed key does not respond • Check if the key is stuck. • If the phone is locked, selected dialing keys cannot be used. This also applies even if an emergency number is saved on this key. Check whether your telephone is locked (The following message appears on the screen: “Phone locked. -
Page 110: Key Terms
Key terms Key terms Delayed call forwarding ........... 57 Dialing internal/external calls ........39 on-hook dialing ..........39 Announcement ............56 using DDS keys ..........40 Answering calls using redial ............41 with line keys ............. 85 with line keys ............. 87 Applications ............. - Page 111 Key terms messages ............24 Operating steps status bar ............24 programming a key ........... 69 Illuminated display ..........100 Outgoing calls ............33 Incoming calls ............33 Intercom system ............66 Parking a call ............63 Phone Key modules ............16 testing ..............
- Page 112 Key terms Telephone test ............102 Telephony interface SingleLine ............27 Temporary Phone ............ 80 Testing the telephone ..........102 Three-party conference ........42 Toggle/Connect ............42 Tone dialing ............. 52 Tone dialing (DTMF dialing) ........52 Transfer (call) .............43 Troubleshooting ..........106 Trunk, reserving ............
- Page 113 © 2024 Mitel Networks Corporation. All Rights Reserved. Mitel and the Mitel logo are trademark(s) of Mitel Networks Corporation. Unify and associated marks are trademarks of Unify Software and Solutions GmbH & Co. KG. All other trademarks herein are the property of their respective owners.
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