Troubleshooting; After-Sale Service - TEFAL EXPRESS BOIL BR400870 Manual

Problem / questions
The appliance does not switch
back on again when the start
button is pressed.
Your appliance does not
dispense hot water.
Your appliance does not
dispense a full cup of water
Your appliance produces excess
steam but does not dispense
boiled water.
Your appliance immediately
turns itself on when it is placed
on the power base.
Your appliance makes a noise
and there is a 'clunk' sound
after water has been dispensed.
After sale service
If you have any product problems or queries please contact our Customer Relations
Team first for expert help and advice.
Helpline:-
0845 602 1454 - UK
01 677 4003 - ROI
or consult our web site: www.tefal.co.uk <http://www.tefal.co.uk>
6
Possible Cause / Answers
Your appliance has not reset
itself after the last heating
cycle.
• Your appliance is not plugged
in.
• Your appliance is not
positioned correctly on its
power base.
• The fuse has blown.
• There is no water left in the
water tank.
• Your appliance has excessive
scale.
• The dispensing control knob
may be set too low.
• The water level has dropped
below the min mark.
• The water level has dropped
below the min mark.
• Your appliance has excessive
scale.
Your appliance is already
switched on.
This is the sound of the internal
valve operating after the
heating cycle finishes.

Troubleshooting

Corrective actions /
Further info
Your appliance is still too hot
after the last heating cycle. Wait
a few seconds for it to cool
slightly before trying again.
• Check your appliance is
plugged in and switched on at
the mains socket.
• Check that the dispensing
nozzle is positioned centrally
over the drip tray.
• Check the fuse in the plug.
• Allow your appliance to cool
down completely then refill it
with water.
• Descale your appliance
• Adjust the dispensing control
knob to the right setting. Fill
the tank with fresh cold water
• Fill the tank with fresh cold
water
• Fill with water between the
min and max markings then
restart the heating cycle.
• Descale your appliance.
Press the stop button.
This is a normal operation.