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The external GPS antenna (provided with your Verizon Wireless
•
Network Extender) allows you to place the Verizon Wireless Network
Extender further from a window and run the antenna to an area with
stronger GPS reception.
Warning!: You may not be able to make 911 calls in the event of an electrical
power outage, broadband connection failure, or other service
disruption outside of the Verizon Wireless network coverage area.
911 services may be limited in areas outside of the Verizon
Wireless network coverage area. Not all public safety answering
points have location-based E911 technology. Always be prepared
to report your location to the 911 operator when placing an
emergency call. Mobile phones operate using radio signals which
cannot guarantee connection in all conditions.
Activating Your Verizon Wireless Network
Extender
Your Network Extender should already be activated. If it is not
activated, please call Verizon Wireless Customer Service at
(800) 922-0204 or *611 from your Verizon Wireless mobile phone
and select the option for technical support.
Note: The Network Extender must be activated for use on the Verizon
Wireless network before setup. It will not work unless it has been
activated.
Should you need to activate your Network Extender, you will be
asked to provide the following information:
Primary Wireless Phone Number or Verizon Wireless Account Number
•
(located on your Verizon Wireless billing statement)
Account Password
•
MAC ID of the Network Extender found on the sticker affixed to the
•
device.
Getting Help
Note: In order to establish an initial connection to the Verizon Wireless
Network Extender network, your mobile phone needs to move within
close proximity of your Network Extender unit. After connecting to the
network, you can move within a broader perimeter while remaining
under Network Extender coverage. Refer to
for additional details.
support
Note: Both the coverage area required to establish an initial connection and
the broader coverage area of the Network Extender cannot be
guaranteed and may vary due to environmental factors, such as
physical structures and the strength of external cell tower coverage.
Reaching Verizon Wireless Customer Service
You can reach Verizon Wireless Customer Service in a number of
ways:
Call us toll free at (800) 922-0204 or *611 from your Verizon Wireless
•
mobile phone.
Visit the support pages at www.verizonwireless.com/support.
•
www.verizonwireless.com/
Using Your Device
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