List Of Error Display / Troubleshooting; Operator Call Errors - Canon PIXMA MX870 Service Manual

MX870

2. LIST OF ERROR DISPLAY / TROUBLESHOOTING

Errors and warnings are displayed by the following ways:
1. Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution are displayed on the
LCD in text and by icon.
2. Messages during printing from a computer are displayed on the MP driver Status Monitor.
3. Error codes (the latest 10 error codes at the maximum) are printed in the "operator call/service call error record" area in
EEPROM information print
Buttons valid when an operator call error occurs:
1. ON button: To turn the machine off and on again.
2. OK button: To clear and recover from an error. In some operator call errors, the error will automatically be cleared
when the cause of the error is eliminated, and pressing the OK button may not be necessary.
3. Stop button: To cancel the job at error occurrence, and to clear the error.
2-1. Operator Call Errors (by Alarm LED Lit in Orange)
Error
Error
code
No paper in the [1000]
rear tray.
No paper in the [1003]
cassette.
Paper jam. [1300]
Paper jam in the [1303]
rear guide.
Paper jam in the [1304]
under guide.
Ink may have run [1600] U041 The following ink
out.
Ink tank not [1660] U043 The following ink
installed.
Print head not [1401] U051 Print head is not
installed, or not
properly installed.
Faulty print head
ID.
Print head [1403]
temperature sensor
U Message on the
No. LCD
--- Rear tray.
There is no paper.
Load paper and
press [OK].
--- Cassette.
There is no paper.
Load paper and
press [OK].
--- The paper is
jammed. Clear the
---
paper and press
[OK].
---
may have run out.
Replacing the ink
tank is
recommended.
tank cannot be
recognized.
(Applicable ink
tank icon)
installed. Install the
print head.
U052 The type of print
head is incorrect.
Install the correct
print head.
Solution
Confirm that the rear tray is selected as the
paper source. Set the paper in the rear tray,
and press the OK button.
Confirm that the cassette is selected as the
paper source. Set the paper in the cassette,
and press the OK button.
Remove the jammed paper or foreign material
causing a paper jam (paper remainings, clips,
pens, etc.), and press the OK button.
Replace the applicable ink tank, or press the
OK button to clear the error without ink tank
replacement. When the error is cleared by
pressing the OK button, ink may run out
during printing.
Install the applicable ink tank(s) properly, and
confirm that the LED's of all the ink tanks
light red.
Install the print head properly.
Re-set the print head. If the error is not
cleared, the print head may be defective.
Replace the print head.
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TABLE OF CONTENTS
Parts that are
likely to be faulty
- ASF unit
- Pressure roller unit
- Switch system
unit
- Paper feed motor
- Pick-up arm unit
- Pressure roller unit
- Switch system
unit
- Paper feed motor
- ASF unit
- Pick-up arm unit
- Cassette unit
- Pressure roller unit
- Ink tank
- Spur unit
- Logic board
- Ink tank
- Carriage unit
- Logic board
- Print head
- Carriage unit
- Logic board
- Print head
- Logic board