Fax Problems; Common Windows Problems - Samsung SCX-6345N User Manual

Fax problems

Condition
The machine is not • Unplug the power cord and plug it in again.
working, there is no
• Ensure that there is power being supplied to
display and the
the electrical outlet.
buttons are not
working.
No dial tone • Check that the phone line is properly
sounds. connected.
• Check that the phone socket on the wall is
working by plugging in another phone.
The numbers Make sure that the numbers are stored in
stored in memory memory correctly. Print a Fax Phone Book.
do not dial (Page 6.6)
correctly.
The original does • Make sure that the paper is not wrinkled and
not feed into the
you are inserting it in correctly. Check that
machine.
the original is the right size, not too thick or
thin.
• Make sure that the DADF is firmly closed.
• The DADF rubber pad may need to be
replaced. Contact a service representative.
Faxes are not • The receiving mode should be set to Fax.
received • Make sure that there is paper in the tray.
automatically.
• Check to see if the display shows any error
message. If it does, clear the problem.
The machine does • Make sure that the original is loaded in the
not send. DADF or on the scanner glass.
• Check the fax machine you are sending to,
to see if it can receive your fax.
The incoming fax • The fax machine sending you the fax may be
has blank spaces faulty.
or is of poor quality.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace
the toner cartridge, referring to page 10.3.
Stretched words The fax machine sending the fax had a
appear on an temporary document jam.
incoming fax.
There are lines on Check your scan unit for marks and clean it.
the originals you (Page 10.2)
sent.
Suggested solutions
Condition
The machine dials The other fax machine may be turned off, out
a number, but the of paper, or cannot answer incoming calls.
connection with the Speak with the other machine operator and ask
other fax machine her/him to solve out the problem.
fails.
Faxes do not store There may not be enough memory space to
in memory. store the fax. If the display shows the low
memory message, delete any faxes you no
longer need from the memory and then try to
store the fax again. Please call for service.
Blank areas You may have chosen the wrong paper
appear at the settings in the user option setting. For details
bottom of each about paper settings. (Page 4.8)
page or on other
pages, with a small
strip of text at the
top.

Common Windows problems

Condition
"File in Use" Exit all software applications. Remove all
message appears software from the StartUp Group, then restart
during installation. Windows. Reinstall the printer driver.
"Error Writing to • Ensure that the cables are connected
LPTx" message
appears.
• If bi-directional communication is not turned
"General Close all other applications, reboot Windows
Protection Fault", and try printing again.
"Exception OE",
"Spool32", or
"Illegal Operation"
messages appear.
"Fail To Print", "A These messages may appear during printing.
printer timeout Just keep waiting until the machine finishes
error occurred." printing. If the message appears in standby
messages appear. mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Note
Refer to Microsoft Windows 98/Me/NT 4.0/2000/XP/2003 User's
Guide that came with your PC for further information on
Windows error messages.
11.20
<Troubleshooting>
Suggested solutions
Suggested solutions
correctly and the machine is on.
on in the driver, it will also cause this
message.