Fax Problems; Common Windows Problems - Samsung CLX-3170FN User Manual

Fax problems

CONDITION
•
The machine is not
•
working, there is no
display and the
buttons are not
working.
•
No dial tone sounds.
•
The numbers stored
in memory do not
dial correctly.
•
The original does not
feed into the
machine.
•
•
•
Faxes are not
•
received
•
automatically.
•
The machine does
not send.
•
•
•
The incoming fax has
blank spaces or is of
•
poor-quality.
•
•
Some of the words
on an incoming fax
are stretched.
There are lines on
the originals you
send.
The machine dials a
number, but a
connection with the
other fax machine
fails.
Faxes do not store in
memory.
84 _Troubleshooting
Downloaded From ManualsPrinter.com Manuals
SUGGESTED SOLUTIONS
Unplug the power cord and plug it in again.
Ensure that there is power to the electrical
outlet.
Check that the phone line is connected
properly.
Check that the phone socket in the wall is
working by plugging in another phone.
Make sure that the numbers are stored in
memory correctly. Print a Address Book list,
referring to page 59.
Make sure that the paper is not wrinkled and
you are putting it in correctly. Check that the
original is the right size, not too thick or thin
Make sure that the ADF is firmly closed.
The ADF rubber pad may need to be
replaced. Contact a service representative.
The receiving mode should be set to Fax.
Make sure that there is paper in the tray.
Check to see if the display shows any error
message. If it does, clear the problem.
Make sure that the original is loaded in the
ADF or on the scanner glass.
Sending should show up on the display.
Check the fax machine you are sending to,
to see if it can receive your fax.
The fax machine sending you the fax may
be faulty.
A noisy phone line can cause line errors.
Check your machine by making a copy.
The toner cartridge may be empty. Replace
the toner cartridge, referring to page 68.
The fax machine sending you the fax had a
temporary document jam.
Check your scan unit for marks and clean it.
(See "Cleaning the scan unit" on page 66.)
The other fax machine may be turned off, out
of paper, or cannot answer incoming calls.
Speak with the other machine operator and
ask her/him to sort out the problem.
There may not be enough memory space to
store the fax. If the display shows the Memory
Full message, delete from memory any faxes
you no longer need and then try again to store
the fax.
CONDITION
You may have chosen the wrong paper
Blank areas appear
settings in the user option setting. For details
at the bottom of each
about paper settings, see "Selecting print
page or on other
media" on page 38.
pages, with a small
strip of text at the
top.

Common Windows problems

CONDITION
Exit all software applications. Remove all
"File in Use"
software from the StartUp Group, then restart
message appears
Windows. Reinstall the printer driver.
during installation.
Close all other applications, reboot Windows
"General Protection
and try printing again.
Fault", "Exception
OE", "Spool32", or
"Illegal Operation"
messages appear.
These messages may appear during printing.
"Fail To Print", "A
Just keep waiting until the machine finishes
printer timeout error
printing. If the message appears in ready mode
occurred." messages
or after printing has been completed, check the
appear.
connection and/or whether an error has
occurred.
Refer to the Microsoft Windows documentation that came with your
computer for further information on Windows error messages.
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS