Copying Problems - Samsung SCX-6345N User Manual

Condition
Loose toner • Clean the inside of the machine. Contact a
service representative.
• Check the paper type and quality.
(Page 4.3)
• Remove the drum cartridge and then, install
a new one. (Page 10.3)
• If the problem persists, the machine may
require repair. Contact a service
representative.
Character Voids Character voids are white areas within parts of
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
composition of transparencies, some
character voids are normal.
• You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
• The paper may not meet paper
specifications. (Page 4.3)
Horizontal stripes If horizontally aligned black streaks or smears
appear:
• The drum cartridge may be installed
improperly. Remove the cartridge and
reinsert it.
• The drum cartridge may be defective.
Remove the toner cartridge and install a
new one. (Page 10.3)
• If the problem persists, the machine may
require repair. Contact a service
representative.
Curl If the printed paper is curled or paper does not
feed into the machine:
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
An unknown image You printer is probably being used at an
repetitively appears altitude of 2,500 m (8,200 ft) or above. The
on the next few high altitude may affect the print quality from
sheets or loose loose toner or light imaging. You can set this
toner, light print, or option through Printer Settings Utility or the
contamination Printer Tab in printer driver's properties. Refer
occurs. to the Software section for detail.
Suggested solutions

Copying problems

Condition
Copies are too light Use Light and Dark arrows to darken or
or too dark. lighten the backgrounds of copies.
Smears, lines, • If the defects are on the original, press Light
marks, or spots
appears on copies.
• If there are no defects on the original, clean
Copy image is • Ensure that the original is face down on the
skewed.
• Check that the copy paper is loaded
Blank copies print Ensure that the original is face down on the
out. scanner glass or face up in the DADF.
Image rubs off the • Replace the paper in the tray with paper
copy easily.
• In high humidity areas, do not leave paper in
Frequent copy • Fan the stack of paper, then turn it over in
paper jams occur.
• Ensure that the paper is the proper paper
• Check for copy paper or pieces of copy
Toner cartridge • Your originals may contain pictures, solids,
produces fewer
copies than
expected before
running out of
• The machine may be turned on and off
toner.
• The scanner lid may be left open while
11.18
<Troubleshooting>
Suggested solutions
and Dark arrows to lighten the background
of your copies.
the scan unit. (Page 10.2)
scanner glass or face up in the DADF.
correctly.
from a new package.
the machine for extended periods of time.
the tray. Replace the paper in the tray with a
fresh supply. Check/adjust the paper guides,
if necessary.
2
weight. 75 g/m bond paper is
recommended.
paper remaining in the machine after a
paper jam has been cleared.
or heavy lines. For example, your originals
may be forms, newsletters, books, or other
documents that use more toner.
frequently.
copies are being made.