NUCLEONIX SYSTEMS RC 705E Instruction Manual page 48

All types of Radiation detectors, glass ware, PMTs etc which are fragile are not covered in warrantee, if
the failure is due to physical damage, external or internal due to shock, dropping, miss-handling etc. If
the failure is due to a natural fault then only it is covered under warrantee for a limited period of three
months. However complete electronics is covered for 1 year warrantee.
You can also send the equipment personally to our works for repairs either during or after warrantee,
after fixing up with our service dept (Customer Support Division). If possible we may repair on same
day or your person can stay for a day or two & get it repaired & or calibrated.
On expiry of 1yr warrantee if you like to send the equipment (low cost less than 6.0 lakhs) for repairs
(b) After warrantee Services
to our works, you may please observe the following procedure.
Send an e-mail with details mentioning that you agree to pay service charges which includes: Basic
service charges per unit / module in the range of Rs: 2500 to Rs : 10,000 depending on the
sophistication of the unit calibration charges ( if applicable for your equipment) + cost of components
+ packing charges + Return Freight charges @ actual.
Once our customer support department responds & requests you to despatch the equipment to our
works for repairs, you may do so by following the steps given below.
Followed by this you can send the equipment straight away if it is within 5 yrs old. If the equipment is
beyond 5 yrs old, then also you can send it for repairs, however only after you receive confirmation
from Customer Support Division, that it is repairable & is not an obsolete model. If the design is obsolete
then customer support division (CSD) may give you 'buy back' offer to replace with new model or
upgrade it with electronic circuit boards & enclosure.
For all installed equipments costing above Rs: 6.0 lakhs which are larger in size & for which field
servicing only is recommended, you can obtain a quotation with relevant details by sending an e-mail &
avail the services accordingly.
For all field servicing jobs, since we need to depute engineers, it is likely, to take time & also it will cost
more which includes Engineer's TA & DA etc., apart from basic service charges + cost of spares etc.
Please note that basic service charges will be different for different products depending upon
sophistication.
Also in some cases it may not be possible to fix-up the problems in the field itself, in such cases we may
advise you to send them to our works.
For all jobs to be serviced in the field, customer is requested to provide adequate details on the nature of
problems, to enable our engineer to come prepared with adequate spares.
For any additional information send an e-mail to info@nucleonix.com, Atten: Customer support
division.
Equipments, manufactured & exported are subjected to a well defined quality assurance (QA) plan & Factory
12.3 EQUIPMENT REPAIRS / SERVICING POLICY (FOR EXPORTS)
acceptance tests (FAT). Nucleonix systems has thefollowing policy to provide maintenancesupport tooverseas
customers either directly or through international dealers / distributors.
For minor problems, which can be handled by customers, servicing tips have been provided in the user
(a) During & after warranty:
manual / servicing manual.
Also mostof the equipments have built-in fault diagnostic features which will indicate to the usernature
of problem in the equipment. Based on the visual indication in the instrument Display, user can take
corrective action or contact Nucleonix systems by email for help.
Nucleonix systems will guide in localizing the defective part / module or sub-system by interacting
with the customer if required. Skype will be used for communication.
During warranty free replacement of sub-system or board (PCB) will be done. However customer has
to send defective sub-system back to Nucleonix system with-in 15 days on arranging replacement.
During & after warranty, any Freightcharges & customs clearance charges are to beborne by customers,
both ways.
If it is a manufacturing defect, then Nucleonix system will bear the replacement cost of sub-system /
unit. However any Freight charges & customs clearance charges in their country are to be borne by
customer.
After warranty, services will be similar to that of services during warranty. However, customer will
have to pay for cost of partsreplaced, freight charges both ways& customs clearance chargesin both the
countries. Nucleonix systems plans to introduce audio visuals on web or on CDs to facilitate product
demonstration, installation & minor maintenance very soon.
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