NUCLEONIX SYSTEMS RC 705E Instruction Manual page 47

AVAILING OF MAINTENANCE/ CALIBRATION SERVICES AND
As per the warranty clause of the company, we provide one year warranty during which period we provide
12.1 GENERAL
free service at our works. Hence in case of any mal-function in our instruments, you are requested to send the
unit back to our works by RPP/COURIER/SPEED POST PARCEL/GATI/XPS/door delivery. We shall arrange
immediate rectification/replacement within two weeks from the date of receipt of the equipment atour place.
Please note that the equipment will be serviced at our works only.
The equipment is to be sent to:
The Servicing Department
NUCLEONIX SYSTEMS PRIVATE LIMITED
Plot No: 162 A & B, PHASE II, I.D.A.Cherlapally, Hyderabad - 500 051
Phone: + 91-7207034546, 68888777 , Mobile: 7331104480, 7331104481, 7331104482
E-mail:info@nucleonix.com www.nucleonix.com
For all the Radiation monitoring equipment, detectors built-in or external probes will not have one-year
warranty, but only inspection warranty at the time of supply is provided. Since detectors will / may have
fragile glass construction, we do not provide warranty. In case of failure of these components, Nucleonix will
supply detector replacement at cost-cost price.
Note: In respect of all types of portable radiation monitors, it may be necessary to checkupand recalibrate the
equipment once a year at our works.
12.2 EQUIPMENT REPAIRS / SERVICING POLICY (WITH IN INDIA)
(a) During Warrantee
The following procedure is to be followed by the customers with in India for availing services/ repairing
facility during warrantee period.
Equipments are to be sent to our works for availing free repair services during warrantee, after the
customer receives approval from the customer support division, by sending an e-mail.
For all equipments, costing less than 6.0 lakhs one year warrantee & free service is offered, when the
equipments are sent to our worksonly. For larger systemssuch as installed systems, networked systems,
specialized systems, costing more than 6.0 lakhs during one year warrantee, free service is offered at
site. Field service Engineer will be deputed subject to warrantee terms & conditions.
This does not include personal computer related problems, for which local computer service provider
of the PC vendor is to be contacted. Also for software related problems online support will be provided.
Software support doesn't include cleaning of virus problems etc.
When the equipments are sent to our works for warrantee services, they are to be properly packed
with adequate cushion to prevent any transportation damages. Nucleonix Systems is not responsible
for damages or loss during transportation.
Packing / Freightchargeis to beborne by customer when hesends theequipment toour works. However
when we return after servicing packing will be Nucleonix responsibility & Freight charges will be to
your account. Only services are free.
Please indicate in your correspondence equipment model & serial number.
All the equipments are to be sent to our works only on door delivery basis.
For Door Delivery Transportation contact XPS/GATI cargo in your city/ town or a reliable courier service
to pick the consignment from your place. For their nearest local address & phone no's look into their
websites. Transit insurance if the customer feels is necessary it is to be covered.
Nucleonix Systems will not receive the equipments sent by other modes of transportation, suchas Rail/
Road.
After servicing, equipmentswill be sent back by same mode of transport such as XPS/GATI/COURIER/
RPP.
CHAPTER - XIV
WARRANTY CLAUSE (with in India)
Page 39 of 49